I’m in the middle of an arena run. Nothing major. I’m not going to lose a boost or my streak. I may lose 15k points, which I can handle. But what about the guys that have recharged energy, applied a boost etc...? You send out a reminder to use all of this stuff before the scheduled maintenance, and allow the system to crash. Every month. Those guys need their stuff back.
@Kabam Miike could you tell us if this will be rolled into the scheduled maintenance? It would be nice to know if we will be able to get back into the game instead of sitting around waiting.
I was in the middle of trial of the infinite. I used all of my boosts and a 10%health & attack boost.
I'm sure I am not the only one. You need to remedy this situation. Just getting the game back up will not be enough this time.
This is not true. As you can see, if you look up just a few posts, you can see that I have already replied to another Summoner, letting them know that we will look into this after the situation is remedied. Granted, sometimes it can take a little while, but we usually do, so I'm not sure exactly what you're referencing here.
Teed up my first five star team for an Arena run and game goes down. This is getting really old. This game is getting to be more of an irritation than fun.
So why bother to give a “heads up, maintenance starts at ......”. Just do it. Don’t let us make plans to get our tasks we want done completed, just pull the plug whenever you want. That way, we’re still disappointed, but we didn’t have to worry about clearing personal lives obligations out.
This is not true. As you can see, if you look up just a few posts, you can see that I have already replied to another Summoner, letting them know that we will look into this after the situation is remedied. Granted, sometimes it can take a little while, but we usually do, so I'm not sure exactly what you're referencing here.
He's probably referring to the dozens of tickets filed for various issues of kabam's fault that get a form letter blow off. But forums at least get some type of response from an actual person when it's a large amount affected
I don’t get the complaining that goes on here sometimes. MCOC is a huge game with millions of users. Problems occur. I’m surprised it doesn’t happen more often.
Attacking @Kabam Miike or others seems to make little sense. He’s on here answering questions and keeping everyone informed.
I get the game is played by kids/teens and those who still need to mature a bit but the constant attacks must make it hard for them to feel sympathy. Do they always get it right? Of course not. Do you always get everything right in your life? If you do, you likely wouldn’t be sitting on this message board right now reading this.
I’m frustrated too. Had a boost active that is expired by now. I’ve been waiting for a response to a security issue for a week. Both are very frustrating but I am not insulting the game staff about it.
This is not true. As you can see, if you look up just a few posts, you can see that I have already replied to another Summoner, letting them know that we will look into this after the situation is remedied. Granted, sometimes it can take a little while, but we usually do, so I'm not sure exactly what you're referencing here.
Last time emergency maintenance cost me a 30% Champion boost, I opened a ticket to get it replaced and I got a form letter back explaining why maintenance was necessary and no boost. So then I opened a second ticket and got an identical response. So then I started a thread here, had a mod PM promising it look into it, then never heard back and had my follow up PM unanswered.
So, if you do care about making it right when emergency maintenance impacts is summoners, your company sure has real funny way of showing that.
As some of you have already noticed, the game is back up. We're very sorry for the frustration that this outage has caused. As a reminder, there is still a scheduled maintenance tonight.
As some of you have already noticed, the game is back up. We're very sorry for the frustration that this outage has caused. As a reminder, there is still a scheduled maintenance tonight.
Still need those boosts replaced. Would be nice to have both champs this disruption caused me to lose too @Kabam Miike
@Kabam Miike
WHAT ARE WE SUPPOSED to do right now if we were in the middle of the Trial of the Infinite? All my boosts are gone and like I said in a previous post so is a 10% h&A boost.
Kabam Miike Posts:2,057Administrator ›
9:11PM
Mcord117 wrote: »
They don’t care and will do nothing
This is not true. As you can see, if you look up just a few posts, you can see that I have already replied to another Summoner, letting them know that we will look into this after the situation is remedied. Granted, sometimes it can take a little while, but we usually do, so I'm not sure exactly what you're referencing here.
This is not true. As you can see, if you look up just a few posts, you can see that I have already replied to another Summoner, letting them know that we will look into this after the situation is remedied. Granted, sometimes it can take a little while, but we usually do, so I'm not sure exactly what you're referencing here.
“We usually do” is terrible phrasing for someone whose job is communication. It infers that sometimes you don’t, for whatever reason. Not being harsh - comms is how I make my living.
The challenge is to live up to “we do” or “we rarely fail to...”. Stand by the positives. Make them happen. Put salt in the coffee for the guys who thwart your comms endeavours.
Comments
I quit you. "Its not me, Its you"
We will look into that after the game is back up and running, and we can measure how this affected everybody.
I'm sure I am not the only one. You need to remedy this situation. Just getting the game back up will not be enough this time.
So if it only happened to @UnevenZero he's screwed... if it didn't happen to a certain amount of other people? That's cold.
Quite probable. The only way to make sure they don’t recognise your dissatisfaction is to not mention it though.
This is not true. As you can see, if you look up just a few posts, you can see that I have already replied to another Summoner, letting them know that we will look into this after the situation is remedied. Granted, sometimes it can take a little while, but we usually do, so I'm not sure exactly what you're referencing here.
Leave Mike alone! I love him and will defend his honor!
He's probably referring to the dozens of tickets filed for various issues of kabam's fault that get a form letter blow off. But forums at least get some type of response from an actual person when it's a large amount affected
Attacking @Kabam Miike or others seems to make little sense. He’s on here answering questions and keeping everyone informed.
I get the game is played by kids/teens and those who still need to mature a bit but the constant attacks must make it hard for them to feel sympathy. Do they always get it right? Of course not. Do you always get everything right in your life? If you do, you likely wouldn’t be sitting on this message board right now reading this.
I’m frustrated too. Had a boost active that is expired by now. I’ve been waiting for a response to a security issue for a week. Both are very frustrating but I am not insulting the game staff about it.
Try to look at things from their eyes if you can.
Last time emergency maintenance cost me a 30% Champion boost, I opened a ticket to get it replaced and I got a form letter back explaining why maintenance was necessary and no boost. So then I opened a second ticket and got an identical response. So then I started a thread here, had a mod PM promising it look into it, then never heard back and had my follow up PM unanswered.
So, if you do care about making it right when emergency maintenance impacts is summoners, your company sure has real funny way of showing that.
As some of you have already noticed, the game is back up. We're very sorry for the frustration that this outage has caused. As a reminder, there is still a scheduled maintenance tonight.
Still need those boosts replaced. Would be nice to have both champs this disruption caused me to lose too @Kabam Miike
WHAT ARE WE SUPPOSED to do right now if we were in the middle of the Trial of the Infinite? All my boosts are gone and like I said in a previous post so is a 10% h&A boost.
Kabam Miike Posts:2,057Administrator ›
9:11PM
Mcord117 wrote: »
They don’t care and will do nothing
This is not true. As you can see, if you look up just a few posts, you can see that I have already replied to another Summoner, letting them know that we will look into this after the situation is remedied. Granted, sometimes it can take a little while, but we usually do, so I'm not sure exactly what you're referencing here.
“We usually do” is terrible phrasing for someone whose job is communication. It infers that sometimes you don’t, for whatever reason. Not being harsh - comms is how I make my living.
The challenge is to live up to “we do” or “we rarely fail to...”. Stand by the positives. Make them happen. Put salt in the coffee for the guys who thwart your comms endeavours.