Hulk Ragnarok causes dungeon fights to freeze

This is the second week where I have tried to use a 4* unduped Hulk Ragnarok in a dungeon and it just causes the entire game to freeze after 10-15 seconds. Force quitting and relaunching lets me back into the dungeon but with half my health gone and the defender still at full health.

Last time I opened a ticket for this, I got the boilerplate "we are always working hard to fix lag issues" response from support which is completely NOT what the problem is.

Anyone else seeing this?

Comments

dparm

Should have included this in my original post:

Device and Version: iPhone X

Device Operating System: iOS 11.3.1

Mobile Carrier: Verizon

Cellular or WiFi: wifi

Game Version Installed: 18.0.1

Game Mode: Dungeon

Champions Affected: 5/50 Hulk Ragnarok 4*, not awakened/duped

Active Boosts: no

Description of the Issue: Game always freezes after the first 10-15 seconds when using this champ. Force quitting and re-entering the dungeon to fight against the same opponent has the same effect. Reproduced it four times in a row. First time it happened I can't remember who my opponent was, this most recent time it was Dormammu. I have a video showing proof of the freeze, if needed.

MrSandman

Ive faces the same issue with Hulk Ragnarok in Dungeons. Game froze and then crashed when I was using him against Mephisto. Whenever Mephisto’s aura triggered the game would freeze and then crash. Happened two fights in a row.

Device is iPhone X running the latest operating system.

dparm

MrSandman wrote: »

Ive faces the same issue with Hulk Ragnarok in Dungeons. Game froze and then crashed when I was using him against Mephisto. Whenever Mephisto’s aura triggered the game would freeze and then crash. Happened two fights in a row.

Device is iPhone X running the latest operating system.

Curious, what were the linked buffs? I'm wondering if there some sort of issue with Hulk's "face me" mechanic causing a glitch.

Eb0ny-O-M4w

Some champions cause the game to crash in some devices ... and this seems to be a problem with iPhoneX only

poknjnuuu

I have iPhone 8 Plus running ios11 and it’s happened to me too. About 5 seconds into the dungeon fight with hulk ragnarok, the game freezes. It’s not just iPhone X

dparm

@Kabam Miike any way to have this looked at? I have a video with proof and it is reproduceable. The support guys were confused with my ticket and thought it was just a complaint about lag.

dparm

dparm wrote: »

@Kabam Miike any way to have this looked at? I have a video with proof and it is reproduceable. The support guys were confused with my ticket and thought it was just a complaint about lag.

https://youtu.be/zRUeCIqfZ2w

goshgod

Having the exact same issue. Raised a ticket, and yes I got the same reply. It’s really annoying because he’s supposed to be the counter for the bs champs like dorm mephisto and magik. iPhone 8 plus here and most recent iOS.

SuperFarz

See this; posted it before. No reply and got burried. https://forums.playcontestofchampions.com/en/discussion/65983/ghulk-bugg-in-dungeon-vs-dormammu-with-video-evidence#latest

dparm

If dungeons are returning, I'm curious if this has been fixed.

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