[Android] 19.1 Lag, Crashing and Performance Issues Investigation

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  • Jdat84Jdat84 Member Posts: 112
    Sanaruan wrote: »
    ChaoChiBai
    Samsung Galaxy S8
    Android 8.0
    Both data and wifi
    Game Version 19.1
    Sometimes phone overheats sometimes it does not and game is very laggy when i do story and arena also controls are sometimes unresponsive when i try dashing back or forward.

    Same here. Also enemy broke some blocks during war.
  • briankstevensbriankstevens Member Posts: 3
    briankstevens
    Moto E (2nd Gen)
    Android 5.1
    19.1
    Consumer Cellular Both wi-fi and data
    Overheats when loading, constant lag, thrown out of the game when in a fight, before a fight, at the start of the fight. Sometimes I manage to get a complete fight in before it crashes.
    All event quest, AW, AQ, Arena. Can't increase champions if I can't stay in long enough to play when it keeps crashing
  • TerryoswTerryosw Member Posts: 11
    Ign-terryosw
    Note 5
    Android 7.0
    Game 19.1
    Wifi-tmobile
    Issues in all game modes, lagging problems with slow dexterity and block bad connection loss and loading and when checking aw base and clicking on the opponent's character and looking at there bio the game freezes and half to reset phone
  • randybrandyb Member Posts: 2
    randylusmorgan
    Samsung Galaxy S7
    Android 8.0.0
    WiFi
    19.1
    All Game Modes

    Phones continually overheats, I get a 20 second warning then phone shuts off, this has been going on for quite some time now... starting to get bothersome with timed events, when I have to wait for phone to cool down in order to play again.
  • batatobatato Member Posts: 30
    Device and Model: Samsung S7 Edge
    Device Operating System: Android version 8.0
    Cellular or WiFi: both
    Game Version Installed: v19.1
    Game Mode: All...however, I haven't noticed much in Arenas
    Description of the Issue: Lag. Lag is the issue. BIG problem when trying to enjoy the game and Lag occurs.
    For example: I dash back and my Champ does not move...Thus taking a Whooping. This is not fun.
  • DinoHCYDinoHCY Member Posts: 58
    In-Game Name: DinoHCY
    Device and Model: Huawei P9
    Device Operating System: EMUI 5 based on Android 7
    Cellular or WiFi: Both
    Game Version Installed: 19.1
    Game Mode: During fights - any mode
    Description of the Issue:
    - Over-heating
    - Swipes/taps don't register; special attack button not registering tap/delay in registering
    - Longer load times for in-game menus
    - Battery drains quicker
  • nagarajtg5nagarajtg5 Member Posts: 10
    Hey guys,

    I know this is the major issue that we are facing in Android, though after the release of 19.1, it has been increased. The issue is that game immediately crash and go to home screen, huge lags on while playing the game, even it's a budget gaming phone. Even though other games are smooth on my phone, only this game have fps drops. Sometimes it lags like the characters move in 2fps mode.

    After the update, If i ever minimize even for 2 minutes, the game will restart and progress will reset or lost. If I'm playing Alliance Quest fight, suddenly game will crash result in loss of health.

    Seriously whats going on kabam, I haven't faced this issue before. I would like to know if there is any issue in the coding of the game. As I know the game run very smoothly without lag and loading time in iPhone, which is not happening on Android. Could you please resolve this problem. I really appreciate and love you guys to make the game such wonderful and we are so addictive. Please help on this issue.

    The game also overheats the phone and drains the battery quicker too.

    Phone: Moto G5S Plus 4GB version.
    Android: Nougat 7.1.1
    Ingame name: theBlueFist
    Cellular or WiFi: Both
    Game Version: 19.1
    GAme mode: All modes
  • nagarajtg5nagarajtg5 Member Posts: 10
    DinoHCY wrote: »
    In-Game Name: DinoHCY
    Device and Model: Huawei P9
    Device Operating System: EMUI 5 based on Android 7
    Cellular or WiFi: Both
    Game Version Installed: 19.1
    Game Mode: During fights - any mode
    Description of the Issue:
    - Over-heating
    - Swipes/taps don't register; special attack button not registering tap/delay in registering
    - Longer load times for in-game menus
    - Battery drains quicker

    I'm facing these issues too..
  • JAYZ4444JAYZ4444 Member Posts: 2
    IGN-JAYZ4444
    Xiaomi Redmi 4
    Android 6.0.1
    Mobile data
    V19.1
    I get a lot of connection problem time to time but my net wotks fine for other works.Game crashes a lot.phone gets overheat while grinding.opponents break my block.in middle of 5 hit combo my Champs just freezes.during long fights start to see some lag or delay in animation.
  • Ruckas81Ruckas81 Member Posts: 2
    While playing in Arena and monthly quest the battery is draining very quickly. Back of the phone warm and the screen hot to touch, this is the new problem. Ign Ruckas81 Samsung s7 Version 8.0. T-Mobile wifi & data ver. 19.1.0.
  • saadelbendarysaadelbendary Member Posts: 51
    edited August 2018
    In-Game Name: saadelbendary

    Device and Version: Huawei y6

    Device Operating System: Android 5.1.1

    Mobile Carrier: Vodafone cellular 4g

    Cellular or WiFi: 1- Freeze on Both
    2. over heat on cellular

    Game Version Installed:19.1

    Game Mode: Everywhere Event Quests, Alliance Quest and Alliance War. ( haven't tried story or arena yet)

    Active Boosts: no

    Champs are refreshed from arena , no help or energy requests

    Description of the Issue: 1- Both on WIFI or cellular Starting yesterday game freezes for a few seconds multiple times during matches at any point ( during combos, during special attacks , while evading , while holding block)

    2- phone over heats while on cellular data (the heat occurs not from the battery but from the phone itself but from the spot in which sim card is located )
    Screenshot or Video: Here is an AQ match where the freeze issue happened
  • LurekLurek Member Posts: 15
    Lurek615
    Xiaomi Redmi 5A
    3G,4G,Wifi
    Android 7.1.2
    Game Version : 19.1.0
    Arena,Quest,Alliance Quest,Alliance War
    After Playing For Sometimes The Device Become Very Hot & The Game Lagd a Lot.I have tried reinstalling the game doesn't solve anythin.
  • UnstablemanUnstableman Member Posts: 4
    edited August 2018
    Ign: Unstableman
    Device: redmi note 4
    Android version: 7.0
    Cell/wifi: both
    Game version: 19.1
    Mode: loading the game and arena
    issue: Lag and connection error
  • _Kill_Switch__Kill_Switch_ Member Posts: 275 ★★
    In-game Name: BLEEDING_EDGE
    Device: SAMSUNG GALAXY S6 EDGE
    Android Version: 7.0
    Cell/WiFi: BOTH
    Game Version: 19.0
    Game Mode: ALL MODES
    Description: ANY TIME I PLAY A LONG MATCH, I CANNOT KEEP A COMBO AS THE GAME ALWAYS LAGS/GLITCHES SOMEWHERE MID MATCH. USUALLY, THE FRAME GETS STUCK FOR ONLY MILLISECONDS BUT IT'S ENOUGH TO DISRUPT MY COMBO AND ALLOW AI TO STRIKE ME OR GET MY SPECIALS BLOCKED AND COUNTERED. IN UNCOLLECTED OR END-GAME CONTENT, THAT'S ENOUGH TO GET ME KO'D AND EFFECTIVELY HAVE MY RESOURCES WASTED ON AN ERROR THAT ISN'T MY OWN AND ONE I CANNOT CONTROL AT THAT.
  • ZainshamsZainshams Member Posts: 102
    In-Game Name: ZainShams
    Device and Model: Xiomi mi mix2
    Device Operating System: Android 8.0
    Cellular or WiFi: lags on both. Both connection are 4g LTE reliance Jio.
    Game Version Installed:19.1. though this problem is since a long time
    Game Mode: Story Quests, Event Quests, Arena, Alliance Quest and Alliance War.
    Description of the Issue: the game is lagging since a long time on Android. Severe frame rate drops. Sometimes champs freezes in between the fight leading to broken concentration. No overheating thankfully and no crashing but lags quite a lot.
  • felipe_logan79felipe_logan79 Member Posts: 2
    IGN: FELIPE_LOGAN
    Device and Model: Motorola Z2
    Device Operating System: 8.0.0
    Celullar pra WiFi: Both
    Game Version Installed: 19.1.0
    Mode: All game modes
    Issue: The game temporarily froze on a black screen, then loaded slowly. Character movement skips frames and has a incosistent frame rate. Other times, the characters have a floaty feeling and apear to be off the ground when striking.

  • winterthurwinterthur Member Posts: 8,058 ★★★★★
    Kabam Lyra wrote: »

    In-Game Name: New Download, not email linked
    Device and Model: OnePlus X
    Device Operating System: OxygenOS version 3.1.4
    Cellular or WiFi: Wifi
    Game Version Installed: 19.1
    Game Mode: Game intro - Learning to fight
    Description of the Issue: Phone heat up very quickly within a few minutes.

    Installed Marvel Puzzle Quest. Played for an hour with no phone heating up unlike Contest of Champions.

  • BraderSawBraderSaw Member Posts: 76
    In-Game Name:MCOC

    Device And Model: vivo Y21

    Device Operating System:Funtouch OS_2.1

    Cellular And WIFI:Data

    Game Version:19.1

    Game Mode: Lagging behind my phone I dash back then my champs is died my phone is overheating few minutes ago
  • ARHONDASARHONDAS Member Posts: 2
    IGN: AR-HONDA'S
    SAMSUNG GALAXY S7
    ANDROID version 8.0.0
    Data and Wi-Fi
    Overhead the phone,my battery loss power very quickly and in the game i can control my hero's the do thing on there own. I can evade a hit.
  • leonardojr90leonardojr90 Member Posts: 9
    edited August 2018
    Game Name: Terry Fury
    Device and Model: Motorola, Moto G5s Plus Operating System: 7.0 nougat.
    Mobile or WiFi: This problem happens when I'm using both.
    Installed game version: 19.1
    The game closes alone between 10 and 20 minutes often (no internet connection failure appears) simply closes during the fight and loading into any area of ​​the game. this often occurs in; Missions of History, Missions of Events and Arena, it is impossible to play these modes of missions with these interruptions, there are still other factors that occur like: crashes when the opponent arms a special or heavy attack, delay in loading to any area in the game. I believe that there is a solution to this because I am being harmed in the missions and I am not playing arena for this reason, I hope they help me and I thank you for your attention. Terry Fury
  • Roomey1991Roomey1991 Member Posts: 8
    IGN; Roomwy1991.

    Device; Sony Xperia Z5 Compact.

    Android Version; 7.1.1.

    Data or WiFi; both.

    Game Version; 19.1.

    Game Mode; Quests, Arena, Alliance War, Alliance Quest.

    Description of issue; device overheats, game lags really bad, sometimes connection issues although every other app/game works fine. Every update just causes more issues!
  • ClydaniaClydania Member Posts: 440 ★★
    edited August 2018
    Clydania
    Samsung s5
    6.1
    wifi and data
    Latest version
    Quests sometimes aw and aq
    In ROL I've noticed specifically but in loads of other fights. Whenever I'm maintaining my combo for a long time ny device will lag causing it to respond really late and me to not be able to dash back to avoid mediums lights and specials or to parry meaning I get hit.
    With doctor voodoo especially, my phone will temporarily go unresponsive to any cI'm mands mainly specials or dashes.
    Occasion ally the game will run at a super fast rate 0 lag for a short amount of time.
    Sometimes my champs will rand only dash forward or back without me doing anything. Delays for blocking.


    Also on my lenovo tab something there was incredible lag for blocking and dashing
  • ImmortalHWImmortalHW Member Posts: 7
    @Kabam Miike @Kabam Lyra @Kabam Valkyrie In game name is Booptie. Android version 7.0 Ribbon Model - Huawei Elate H1711z Using Data and Wi-Fi No over heating at all but I keep getting booted off after 15 mins of game play. After update not only have my tier 2 alpha frags not reset in the glory store for two months now(before and after recent updates this is long time for no tier 2 alpha frags and hence my roster has suffered greatly), but now my alliance loyalty counter will not reset either. Loss of control of some but not all champions during arena and monthly events. The loss of tier 2 alpha frags in my Glory store worries me most because I have several champs, Blade in particular worthy of rank 5(5 star version) and yet I cannot rank him up because of this going on for 2 plus months now. Devastating as this may be I have faith that you guys will keep me updated and somehow manage to compensate me/us for this drastic loss of power to my line up. End game players have the glory store and monthly events we use to power up and that's it. Long time player here so please update me on what is going to happen ladies and gentlemen.
  • carajaninecarajanine Member Posts: 5
    IGN carajanine
    Lg K20
    Android 7.0
    AT&T wifi
    Version: 19.1
    During questing chapter 5 the game lags badly.
  • FreakydFreakyd Member Posts: 206
    In-Game Name: jody333
    Device and Model: Oneplus 6
    Device Operating System: 8.1
    Cellular or WiFi: both talktalk/02
    Game Version Installed: 19.1
    Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Alliance Quest, Alliance War.
    Description of the Issue: all champs specials are unresponsive. Quake and dorm heavies don't respond. I dash back to avoid special and champs runs straight back in. Difficult to get a combo, feels heavy like I'm trying to drag forward every bit.
    Also, twice had 2x30mb updates for no reason. I have two accounts and it feels worse on this one but both respond this way.
  • JayH822JayH822 Member Posts: 2
    IGN: JayH822
    Device: Samsung Galaxy Tab S2
    Android: 9
    Game Version: 19.1.2
    WiFi
    Crashes every time I open any quest
  • SidDDragonSidDDragon Member Posts: 1,183 ★★★
    IGN- SidDDragon
    Device- Redmi Note 4(Indian manufactured brand)
    Android-7
    Version- 19.1
    WiFi
    Aw lag which was bad to the level where the screen literally froze
  • bryce7mbryce7m Member Posts: 86
    edited August 2018
    Situation is still catastrophic on tablet samsung galaxy tab s2.
    So many times disconnected before a fight.
  • InfantryInfantry Member Posts: 110
    Same here galaxy s2 and galaxy s7 phone i cant keep using resources for something you refuse to fix
  • SarmisegetusaSarmisegetusa Member Posts: 68
    IGN: Sarmisegetusa

    Issues on my smartphone..
    Device: Samsung S7 Edge
    OS.: Android 8.0.0 patch 1 august 2018 :smile:
    Internet: Wi-Fi & Mobile: 3G & 4G
    Game Version: Currently 19.1.2

    ON Wi-Fi & Mobile:

    Champions move forward if I try to evade specials from champions in AQ and AW.
    Champions don't move if I want to evade by swiping backwards with my left thumb.
    Champions Suddenly move forward to attack when I want to hold my guard.

    ON Mobile ans sometimes on Wi-Fi:

    Sometimes is lag or connections issue message appears on the screen and than disappears.
    Arena issue is that sometimes suddenly crashes and sends be to the home screen of my device after a period of 3h or 4h of game play.
    Crystal openings sometimes are lagging and you can see ''tens of crystals everywhere''- animation issue as here. streamable.com/15enn


    My issue was posted and I got a Warn lvl 1. That helps a lot.
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