Can’t enter game - no update [Merged Threads]

Nomercy_4_youNomercy_4_you Posts: 44
edited September 2018 in Bugs and Known Issues
Post edited by Kabam Vydious on
«13

Comments

  • Zikka121Zikka121 Posts: 884
    edited September 2018
    Error login. This message says “install update”, but I was check in App store and update is not avaiable…

  • CharnutzCharnutz Posts: 58
    The App Store on my iPad is showing the old version and is telling me to update but there is no update. Anyone else have this issue?
  • vrvikvrvik Posts: 5
    edited September 2018
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    Hey guys I have a problem I'm running Mcoc on iPhone 7 and I keep getting this

    When I click on reconnect it asks me to update and my game Is actually upto date

    Tried reinstalling it but of no use

    any help is greatly appreciated
  • Zikka121Zikka121 Posts: 884
    edited September 2018
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  • BassanioBassanio Posts: 84
    I was asked to update the app repeatedly just now. I tried many times. Even I uninstall the app and reinstall it, doesn't work.

    I won't be able to login my account in this situation.

    Need help from GM team.

    @Kabam Miike @Kabam Lyra t8wo8gc2pk2q.jpeg
  • CharnutzCharnutz Posts: 58
    I just posted something about that. The wrong version is in the store
  • I can login into my account on my android but that isn't my daily driver so please guys any help is greatly appreciated
  • BassanioBassanio Posts: 84
    me too.5jiw2enuoag7.jpeg
  • Hopper99Hopper99 Posts: 75
    Yes I am having the same problem
  • Hopper99Hopper99 Posts: 75
    Was about to take this thing back!
  • Hopper99Hopper99 Posts: 75
    Fwiw I tried erasing and downloading the game 3 times as well as signing in and out of game center etc. Nothing.
  • Hopper99Hopper99 Posts: 75
    Same issue here on my ipad pro 10.5
  • CrowShowCrowShow Posts: 4
    Same problem for me. I was online earlier (with what I thought was latest version of game); and now I can’t login. I tried uninstalling app and reinstalling but nothing. Anyone have any help??
  • Hopper99Hopper99 Posts: 75
    Same issue here on my iPad pro 10.5
  • Hopper99Hopper99 Posts: 75
    Same
  • I got the same thing....
  • let's hope kabam will solve this asap, we can't grind, so we are behind, this is not fair!
  • 2018 ipad 9.7 no problem so its not specifically apple devices, maybe network..


    Im on NA network
  • what will happen for the rest of us that can't login and grind? I'm at 20 mil atm and used units to refresh, will they be lost?
  • Hopper99Hopper99 Posts: 75
    There are about 5 or 6 threads I saw reporting this same issue.
  • 2018 ipad 9.7 no problem so its not specifically apple devices, maybe network..


    Im on NA network

    It's apple related, I tried on an old android device and works, on apple it doesn't
  • vinniegainzvinniegainz Posts: 871
    edited September 2018
    vrvik wrote: »
    I can login into my account on my android but that isn't my daily driver so please guys any help is greatly appreciated
    Mcochong wrote: »
    2018 ipad 9.7 no problem so its not specifically apple devices, maybe network..


    Im on NA network

    It's apple related, I tried on an old android device and works, on apple it doesn't

    ????... Just tried my lg g6 android and I cannot log in. Still able to log in on apple ipad though.

    So NO IT IS NOT apple only, please do not confuse kabam so they fix this quickly
  • Hey there!

    We're sending this along to the rest of the team. I'm sorry to see it's been a problem for you, but we'll get this looked at and resolved.

    OP - can you tell me what device you're playing on?

    I tried on iphone x and iphone 6s, same problem, it worked to login from android on the same account, btw I tried logging in on same devices with my secondary account and it works, seems account related.
  • Hey everyone!

    Merging threads together! Make sure you post device information so we can pass it along. Thank you and sorry for the inconvenience this is causing.
  • Well It works just fine on my Android Samsung S8+, but am having the issue on my 2017 Ipad pro 9.7
  • vrvik wrote: »
    I can login into my account on my android but that isn't my daily driver so please guys any help is greatly appreciated
    Mcochong wrote: »
    2018 ipad 9.7 no problem so its not specifically apple devices, maybe network..


    Im on NA network

    It's apple related, I tried on an old android device and works, on apple it doesn't

    ????... Just tried my lg g6 android and I cannot log in. Still able to log in on apple ipad though.

    So NO IT IS NOT apple only, please do not confuse kabam so they fix this quickly

    well it's exact the opposite for me!!!
  • Zikka121Zikka121 Posts: 884
    Mcochong wrote: »
    Hey there!

    We're sending this along to the rest of the team. I'm sorry to see it's been a problem for you, but we'll get this looked at and resolved.

    OP - can you tell me what device you're playing on?

    I tried on iphone x and iphone 6s, same problem, it worked to login from android on the same account, btw I tried logging in on same devices with my secondary account and it works, seems account related.

    iPhone 6S and iOS latest version.

  • Mcochong wrote: »
    vrvik wrote: »
    I can login into my account on my android but that isn't my daily driver so please guys any help is greatly appreciated
    Mcochong wrote: »
    2018 ipad 9.7 no problem so its not specifically apple devices, maybe network..


    Im on NA network

    It's apple related, I tried on an old android device and works, on apple it doesn't

    ????... Just tried my lg g6 android and I cannot log in. Still able to log in on apple ipad though.

    So NO IT IS NOT apple only, please do not confuse kabam so they fix this quickly

    well it's exact the opposite for me!!!

    I force closed the app, restarted the phone, and now it fired up ok, try that.

    Still logging in on my ipad 2018 fine though.
  • İphone 6s tried with both wifi and 4g, cant login
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