Can’t enter game - no update [Merged Threads]

Nomercy_4_you

@Kabam Miike

Comments

Escornaboi

Error login. This message says “install update”, but I was check in App store and update is not avaiable…

unknown

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vrvik

Hey guys I have a problem I'm running Mcoc on iPhone 7 and I keep getting this

When I click on reconnect it asks me to update and my game Is actually upto date

Tried reinstalling it but of no use

any help is greatly appreciated

Escornaboi

Bassanio

I was asked to update the app repeatedly just now. I tried many times. Even I uninstall the app and reinstall it, doesn't work.

I won't be able to login my account in this situation.

Need help from GM team.

@Kabam Miike @Kabam Lyra

unknown

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vrvik

I can login into my account on my android but that isn't my daily driver so please guys any help is greatly appreciated

Bassanio

me too.

Hopper99

Yes I am having the same problem

Hopper99

Was about to take this thing back!

Hopper99

Fwiw I tried erasing and downloading the game 3 times as well as signing in and out of game center etc. Nothing.

Hopper99

Same issue here on my ipad pro 10.5

CrowShow

Same problem for me. I was online earlier (with what I thought was latest version of game); and now I can’t login. I tried uninstalling app and reinstalling but nothing. Anyone have any help??

Hopper99

Same issue here on my iPad pro 10.5

Hopper99

Same

Mcochong

I got the same thing....

Kabam Vydious

Hey there!

We're sending this along to the rest of the team. I'm sorry to see it's been a problem for you, but we'll get this looked at and resolved.

OP - can you tell me what device you're playing on?

Mcochong

let's hope kabam will solve this asap, we can't grind, so we are behind, this is not fair!

vinniegainz

2018 ipad 9.7 no problem so its not specifically apple devices, maybe network..

Im on NA network

Mcochong

what will happen for the rest of us that can't login and grind? I'm at 20 mil atm and used units to refresh, will they be lost?

Hopper99

There are about 5 or 6 threads I saw reporting this same issue.

Mcochong

vinniegainz wrote: »

2018 ipad 9.7 no problem so its not specifically apple devices, maybe network..

Im on NA network

It's apple related, I tried on an old android device and works, on apple it doesn't

vinniegainz

vrvik wrote: »

I can login into my account on my android but that isn't my daily driver so please guys any help is greatly appreciated

Mcochong wrote: »

vinniegainz wrote: »

2018 ipad 9.7 no problem so its not specifically apple devices, maybe network..

Im on NA network

It's apple related, I tried on an old android device and works, on apple it doesn't

????... Just tried my lg g6 android and I cannot log in. Still able to log in on apple ipad though.

So NO IT IS NOT apple only, please do not confuse kabam so they fix this quickly

Mcochong

Kabam Vydious wrote: »

Hey there!

We're sending this along to the rest of the team. I'm sorry to see it's been a problem for you, but we'll get this looked at and resolved.

OP - can you tell me what device you're playing on?

I tried on iphone x and iphone 6s, same problem, it worked to login from android on the same account, btw I tried logging in on same devices with my secondary account and it works, seems account related.

Kabam Vydious

Hey everyone!

Merging threads together! Make sure you post device information so we can pass it along. Thank you and sorry for the inconvenience this is causing.

Gblake1965

Well It works just fine on my Android Samsung S8+, but am having the issue on my 2017 Ipad pro 9.7

Mcochong

vinniegainz wrote: »

vrvik wrote: »

I can login into my account on my android but that isn't my daily driver so please guys any help is greatly appreciated

Mcochong wrote: »

vinniegainz wrote: »

2018 ipad 9.7 no problem so its not specifically apple devices, maybe network..

Im on NA network

It's apple related, I tried on an old android device and works, on apple it doesn't

????... Just tried my lg g6 android and I cannot log in. Still able to log in on apple ipad though.

So NO IT IS NOT apple only, please do not confuse kabam so they fix this quickly

well it's exact the opposite for me!!!

Escornaboi

Mcochong wrote: »

Kabam Vydious wrote: »

Hey there!

We're sending this along to the rest of the team. I'm sorry to see it's been a problem for you, but we'll get this looked at and resolved.

OP - can you tell me what device you're playing on?

I tried on iphone x and iphone 6s, same problem, it worked to login from android on the same account, btw I tried logging in on same devices with my secondary account and it works, seems account related.

iPhone 6S and iOS latest version.

vinniegainz

Mcochong wrote: »

vinniegainz wrote: »

vrvik wrote: »

I can login into my account on my android but that isn't my daily driver so please guys any help is greatly appreciated

Mcochong wrote: »

vinniegainz wrote: »

2018 ipad 9.7 no problem so its not specifically apple devices, maybe network..

Im on NA network

It's apple related, I tried on an old android device and works, on apple it doesn't

????... Just tried my lg g6 android and I cannot log in. Still able to log in on apple ipad though.

So NO IT IS NOT apple only, please do not confuse kabam so they fix this quickly

well it's exact the opposite for me!!!

I force closed the app, restarted the phone, and now it fired up ok, try that.

Still logging in on my ipad 2018 fine though.

Sikici

İphone 6s tried with both wifi and 4g, cant login