Complaint about the Support Team

The customer service for Kabam is probably the worst that I have ever seen. My younger brother stole my debit card and spent $300 on the game. Now I understand people are like, well since he spent the money and used the stuff you can't get it back. That was until I discovered that there was a refund update in June of 2019 by the MCOC Team that says that they are trying to keep the contest fair so there may be no refunds for items already used. For that I offered a solution, that the team can delete my younger brother's account with mine and my parents permission. I have no job due to this COVID pandemic and the fact that I have offered a solution that is fair for you team and to your new policy in refunds. It is obvious that this customer service sucks because it has been over 48 hours, after they boast that they can make it in under 24 and I still haven't gotten a response. I have college to pay for and my brother sneaking in my room and taking my stuff of my nightstand shouldn't be held against me. I have offered a viable solution and I still haven't even received a response. Down below is a link of your change in refunds and a screenshot for prrof of ownership of the account, please try to help me get the attention of Kabam. I need that money for college, I'm begging for help here.

https://forums.playcontestofchampions.com/en/discussion/145848/policy-change-for-refunds

Comments

N_DeB0131

They also took my other post down, WOW really. I can't believe this game team.

Mauled

They’ll drop this one too I’m afraid, honestly your best bet is emailing directly. They won’t discuss this on forums

N_DeB0131

I've tried it's like they are avoiding this situation all together, like a little kid

SummonerNR

Did your brother spend your card to buy something ON HIS game account ? Or your game account ?

If on HIS game, then Kabam's new rules really shouldn’t affect you really. And in fact would basically result in what you are suggesting. If your Bank or Apple/Google gives you a refund back on to your Bank Card, Kabam will put YOUR BROTHER'S game account in that “Negative Units” status.

And if he never spends money on his own account again it would just sit like that with Negative Units.

Shouldn’t affect YOUR game account at all.

Demonzfyre

How do they know it was your brother who stole it vs you regretting your purchases? Plus if he stole your card and he has an account, why wouldn't he spend it on his?

Demonzfyre

I've tried it's like they are avoiding this situation all together, like a little kid

No one here can help you.

N_DeB0131

He spent it on an account under my Google play because he is not old enough, according to my parents to parents, to have one himself. Plus if I made the purchase why would I be so open to having them delete the account. It's my Google play, but that's his game.

N_DeB0131

I've tried it's like they are avoiding this situation all together, like a little kid
No one here can help you.

They haven't been getting back to me at all, so I thought if I could get their attention in any way they would help me. I've seen Kabam team members on these forums and they have helped people.

N_DeB0131

Did your brother spend your card to buy something ON HIS game account ? Or your game account ?

If on HIS game, then Kabam's new rules really shouldn’t affect you really. And in fact would basically result in what you are suggesting. If your Bank or Apple/Google gives you a refund back on to your Bank Card, Kabam will put YOUR BROTHER'S game account in that “Negative Units” status.

And if he never spends money on his own account again it would just sit like that with Negative Units.

Shouldn’t affect YOUR game account at all.

You see that is why everyone in my family agreed to delete his account. It would be better for him because it is a punishment against what he did. There would be no advantage, no negative units. Just a deleted account.

DarthPhal

Get your refund from Google. It will put your account into a negative unit status and you can walk away from the account.

N_DeB0131

Get your refund from Google. It will put your account into a negative unit status and you can walk away from the account.

I've tried google says since it is a third party game company, it is under them. So I have to get the refund from this game team.

Demonzfyre

I've tried it's like they are avoiding this situation all together, like a little kid
No one here can help you.
They haven't been getting back to me at all, so I thought if I could get their attention in any way they would help me. I've seen Kabam team members on these forums and they have helped people.

Support doesn't read posts on the forums and Mods dont talk with support.

StevieManWonder

Just keep emailing support, sometimes you have to be persistent

Kabam Lyra

We cannot assist with purchasing issues on the forums.