Missing 5* shards or crystals

SunkaraSunkara Member Posts: 17 ★
edited August 2020 in Suggestions and Requests
Hi, did anyone face this issue before?
I saved upto 20k shards for opening two crystals at the same time. I purchased one mutant skill crystal and clicked "add more" button. All I see now is only one crystal and all 20k shards gone.
Post edited by Kabam Porthos on

Comments

  • TerraTerra Member Posts: 8,500 ★★★★★
    A dual crystal is 10k shards.
    Besides, you need photo proof here. Who's to say you just want free shards otherwise?
  • SunkaraSunkara Member Posts: 17 ★
    I dont anticipate this happening. So I dont take screenshot everytime I purchase a crystal. Hope Kabam had the record of all the events happening in an account. Otherwise, its a very serious issue crystal shards disappearing into thin air.
  • GroundedWisdomGroundedWisdom Member Posts: 36,627 ★★★★★
    Open a Support Ticket using the Gear Icon. If anyone can help you, it will be Support.
  • BraveHrtBraveHrt Member Posts: 5 ★
    Something happened I don't understand...

    I had 9733 5* shards when it was Tech & Cosmic duel crystal

    So I waited for another duel crystal
    So now it's Mutant & Skill duel crystal so I wanted to spin it because I've collected 500 additional 5* shards to complete it

    But this is what I found
  • BraveHrtBraveHrt Member Posts: 5 ★
    It's strange I've never seen this...
    Only 1610 5* shards remaining.

    Why is my almost 10000 5* shards disappearing?

    I want them back please, it's not easy to gather them .
  • UnknownUnknown
    This content has been removed.
  • BraveHrtBraveHrt Member Posts: 5 ★
    How do I go about it? Don't know how to send In a support ticket

    thanks
  • UnknownUnknown
    This content has been removed.
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    We don't have access to in-game accounts here in the Forums and are unable to help with issues like this. If you have questions or concerns about seemingly missing Items, I recommend reaching out to our Support Team for assistance. You can contact them by clicking HERE.
This discussion has been closed.