The game experienced a brief connectivity issue this morning. The team promptly fixed the issue and things are back to normal, thank you to everyone who passed along reports!

Lost my Key due to your bug!!!!!!

King09712King09712 Member Posts: 55 ★
in General Discussion
I was in the middle of a treasure island run (my FIRST) and did not know you had it bugged. You kicked me out of my quest, and took the key, my chest and reward I was going to get. When can I expect my key or the proper rewards returned to me. You NEED to warn people, this is rediculous.


Thank You!!!!
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Comments

  • Iron_Patriot_is_litIron_Patriot_is_lit Member Posts: 1,860 ★★★★★
    edited September 2020
    Is a big yellow bar at the top of the forums not a good enough warning? Also, the path might stay open for you if you had already used the key. Calm down.
  • Thicco_ModeThicco_Mode Member Posts: 8,852 ★★★★★
    if you've unlocked it, it'll stay unlocked. relax
  • FloschkaFloschka Member Posts: 43 ★
    Thicco_Mode said:

    if you've unlocked it, it'll stay unlocked. relax

    Same as OP happened to me as well.
    The real question is, will it stay unlocked even if I wasn’t able to finish the path?
  • Thicco_ModeThicco_Mode Member Posts: 8,852 ★★★★★
    Floschka said:

    Thicco_Mode said:

    if you've unlocked it, it'll stay unlocked. relax

    Same as OP happened to me as well.
    The real question is, will it stay unlocked even if I wasn’t able to finish the path?
    yes, like they said in the announcement
  • nfernonferno Member Posts: 88 ★
    I’m curious about this too. I finished one fight then got disconnected and then side quest was missing. Hope my key is either refunded or the path remains unlocked
  • odogg9941odogg9941 Member Posts: 418 ★★★
    I was in the middle of boss fight and got kicked. Will I get my entry back
  • Thicco_ModeThicco_Mode Member Posts: 8,852 ★★★★★
    if you unlocked it, it will stay unlocked
  • Dark_Knight94Dark_Knight94 Member Posts: 22 ★
    I was on the final boss when network issue popped up and I restarted the game and bam, quest is gone and so do my key!
  • odogg9941odogg9941 Member Posts: 418 ★★★
    Ok cool
  • Iron_Patriot_is_litIron_Patriot_is_lit Member Posts: 1,860 ★★★★★
    CreatorZuko said:

    Iron_Patriot_is_lit said:

    Is a big yellow bar at the top of the forums not a good enough warning? Also, the path might stay open for you if you had already used the key. Calm down.

    you know that makes no sense right? The yellow thing at the top only showed up AFTER they closed the event, meaning if you were in it already, then they closed it, there was no way you could've known they were going to close the event beforehand. The OP is justifiably upset.
    Wrong. The yellow bar showed up over 10 minutes before they closed it.
  • Thicco_ModeThicco_Mode Member Posts: 8,852 ★★★★★
    CreatorZuko said:

    Iron_Patriot_is_lit said:

    Is a big yellow bar at the top of the forums not a good enough warning? Also, the path might stay open for you if you had already used the key. Calm down.

    you know that makes no sense right? The yellow thing at the top only showed up AFTER they closed the event, meaning if you were in it already, then they closed it, there was no way you could've known they were going to close the event beforehand. The OP is justifiably upset.
    they probably did close it and then post the banner, but there's literally no reason to get upset. the path will stay open and the key and locker will not be returned because they were spent to unlock the path, which op can rerun for no cost if they did not finish
  • Thicco_ModeThicco_Mode Member Posts: 8,852 ★★★★★
    or they reset everything, in which case they would refund the key
  • EtjamaEtjama Member Posts: 7,981 ★★★★★
    The paths stay unlocked. I'm assuming if you used the key on a path, that path will still be open to you when the event comes back.
  • CrcrcrcCrcrcrc Member Posts: 7,967 ★★★★★
    They closed it after the banner because I saw it in the middle of my run and still finished it
  • Amir447Amir447 Member Posts: 324 ★★★
    King09712 said:

    I was in the middle of a treasure island run (my FIRST) and did not know you had it bugged. You kicked me out of my quest, and took the key, my chest and reward I was going to get. When can I expect my key or the proper rewards returned to me. You NEED to warn people, this is rediculous.


    Thank You!!!!

    This is indeed so ridiculous! I was literally about to finish my first run and I got kicked out. This is completely unfair to those that had no idea about the bug, while you'll let the perpetrators get away with their stolen goods. I hope the key can be reimbursed. Despite this the event was looking promising however all these bugs and key stealing is a turn off
  • LordabckLordabck Member Posts: 297 ★★★
    I was in the game and challenge was taken down, will i get that key back. #mutanttreasureIland.
  • Iron_Patriot_is_litIron_Patriot_is_lit Member Posts: 1,860 ★★★★★
    The path should probably stay unlocked.
  • Destroy4589Destroy4589 Member Posts: 261 ★★★
    Can we for once have monthly content that is not bugged this much? Literally it's the same story every month
  • LordabckLordabck Member Posts: 297 ★★★
    Iron_Patriot_is_lit said:

    The path should probably stay unlocked.

    Hope so..
  • KDSuperFlash10KDSuperFlash10 Member Posts: 5,869 ★★★★★
    Hopefully we can all get an extra key or something
  • LordabckLordabck Member Posts: 297 ★★★
    Kabam Boo said:

    We have noted your concern, @Lordabck ! We are doing our very best to ensure the smoothest return of your Island adventure. We appreciate your patience and understanding in this matter. Again, please trust that the team is considering the best possible solutions for everybody to resume your Island adventure as quickly, and smoothly, as possible!

    Thank you for the quick response. :)
  • UnknownUnknown
    This content has been removed.
  • Iron_Patriot_is_litIron_Patriot_is_lit Member Posts: 1,860 ★★★★★
    edited September 2020
    King09712 said:

    Kabam Boo said:

    We have noted your concern, @Lordabck ! We are doing our very best to ensure the smoothest return of your Island adventure. We appreciate your patience and understanding in this matter. Again, please trust that the team is considering the best possible solutions for everybody to resume your Island adventure as quickly, and smoothly, as possible!

    trust is earned, so how soon you removing those illgotten gems/shards that have been used and banning the severe abusers?. Some got 10 gems or 14,000 6 star shards!
    Why don’t you focus on your own account and your own progression rather than scream about like a child over other people’s progression?

    This is a video game, not some kind of real life major money scandal.
  • LordabckLordabck Member Posts: 297 ★★★
    Iron_Patriot_is_lit said:

    King09712 said:

    Kabam Boo said:

    We have noted your concern, @Lordabck ! We are doing our very best to ensure the smoothest return of your Island adventure. We appreciate your patience and understanding in this matter. Again, please trust that the team is considering the best possible solutions for everybody to resume your Island adventure as quickly, and smoothly, as possible!

    trust is earned, so how soon you removing those illgotten gems/shards that have been used and banning the severe abusers?. Some got 10 gems or 14,000 6 star shards!
    Why don’t you focus on your own account and your own progression rather than scream about like a child over other people’s progression?

    This is a video game, not some kind of real life major money scandal.
    Kabam will compensate others as this will disturb the balance.
  • papunonlypapunonly Member Posts: 35 ★
    My trust on kabam Boo depends on this fix of the island.
    He has never disappointed till date .
  • Iron_Patriot_is_litIron_Patriot_is_lit Member Posts: 1,860 ★★★★★
    Lordabck said:

    Iron_Patriot_is_lit said:

    King09712 said:

    Kabam Boo said:

    We have noted your concern, @Lordabck ! We are doing our very best to ensure the smoothest return of your Island adventure. We appreciate your patience and understanding in this matter. Again, please trust that the team is considering the best possible solutions for everybody to resume your Island adventure as quickly, and smoothly, as possible!

    trust is earned, so how soon you removing those illgotten gems/shards that have been used and banning the severe abusers?. Some got 10 gems or 14,000 6 star shards!
    Why don’t you focus on your own account and your own progression rather than scream about like a child over other people’s progression?

    This is a video game, not some kind of real life major money scandal.
    Kabam will compensate others as this will disturb the balance.
    Disturb the balance of time and space itself?? No way!!?
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