Units

Grace5254Grace5254 Posts: 1
edited February 28 in Suggestions and Requests
I have a question abt my uniy store and i wonder why its locked due to credit issue.what is that all abt?
Post edited by Kabam Porthos on

Comments

  • Hi There!

    Thanks for reporting this.

    Can you fill out this template please?

    Please include as much information from this template as possible with your report.

    Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.

    Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”

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    Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both?

    Game Version Installed: To check which version of the game you have installed, go to the App Store or Play Store and confirm that you have the latest version installed which will show you the number. (Example, 17.1.5)

    Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.

    Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?

    Active Boosts: Are you using any boosts when you experience this issue?

    Description of the Issue: Please include a full and complete description of the problem you are experiencing with as much relevant detail as possible. Include how often it happens (once, sometimes or always) and how long you've been experiencing the issue.

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  • Hey @Grace5254, we don't have direct access to in-game accounts here in the Forums and are unable to help with account-specific issues like this. You can find information HERE about our refund policy and how it can result in a negative balance of Contest Credits. However, if you require further assistance with this, I recommend reaching out to our Support Team by clicking HERE.
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