where do i file a serious complaint

I have played since the start of the game, support has never fixed any of the 311 issues I have submitted tickets for in the past.

The response to technical issues from Kabam is the worse customer service I have ever seen.

austiglow

well i just lost my account then.

danielmath

My guess is you hacked or modded and got banned right?

austiglow

danielmath wrote: »

My guess is you hacked or modded and got banned right?

i don’t even know. went to get on and saw i was logged out and then i tried logging back in and said i was wrong

MSRDLD

Just within the last 24 hours, myself and an alliance mate had the game start up from the very beginning without our accounts. It would not bring up our accounts. Had to uninstall the game then reinstall.

Yellsome

MUst be about getting banned XD

austiglow

Yellsome wrote: »

MUst be about getting banned XD

if it was banned it’d tell me. and i’ve DMs the acct in game and the account is still active. someone has it and i don’t know who

IAmNotUrMom

baprice42403105 wrote: »

Yellsome wrote: »

MUst be about getting banned XD

if it was banned it’d tell me. and i’ve DMs the acct in game and the account is still active. someone has it and i don’t know who

Did you buy the account from someone?

TillerTheKiller

try writing it on a piece of paper and then put that paper in a bottle then throw it into the ocean

klobberintyme

baprice42403105 wrote: »

Yellsome wrote: »

MUst be about getting banned XD

if it was banned it’d tell me. and i’ve DMs the acct in game and the account is still active. someone has it and i don’t know who

If you have proof that the account is yours (such as an email from MCOC to the email account you started the account with - it would be from news@contestofchampions.kabam.com) then raise a help desk ticket and request an account password reset. Short of this there's no proof this would be your account to begin with.

World Eater

Well, you're probably screwed. We had an alliance members account compromised by his ex-gf. Yes, she knew his email and password and she likes playing the game. He tried all available options and support could not/refused to help. I emailed him the link below about trying to change your email address and support said they couldn't confirm he wasn't trying to rob the account.

http://kabam.force.com/PKB/articles/en_US/FAQ/I-want-to-change-my-email-address?retURL=/PKB/apex/kbsearch?game=a0Za0000013VnVqEAK&popup=false&issue=All&game=a0Za0000013VnVqEAK&searchstring=&language=en_US&articletitle=I want to change my email address

LEE94

Why is my loading screen have a update every 2 nd week? Seriously wasting my data and then i still need to updat when theres new updates!

TenebrousTenebrific

If you're having issues with your account, it is best to contact our Support Team as they have access to assist. We aren't able to assist in the forums with these types of issues.

In the game on the home screen, please tap the grey gear icon in the top left corner. From there, tap on the button that says “Support”. Seek your question, if you’re not able to find the answer and have more questions, tap the button that states, “Need more help? Contact us” to submit a support ticket.

If you're unable to access your account in game, you can also search our knowledge-base
by clicking here and submit a Support Ticket in that manner.