**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.

Stuck at loading screen

Dartz_MagicianDartz_Magician Posts: 51 ★
edited April 2021 in Bugs and Known Issues

Can someone help and teach me how to fix it? I have reinstalled the game too but it doesn’t fix my problem. I can still play the game last night but today... i am stuck at loading screen where you can see jabari and centurion pic. Usually there would be a notif said i am sign in the game with my id but today, landing on the screen without any notif and endlessly loading time with lost connection symbol...

Comments

  • unoobmeprounoobmepro Posts: 899 ★★★
    Happens with me sometimes, try rebooting your phone then open it, worked for me.
  • Dartz_MagicianDartz_Magician Posts: 51 ★
    unoobmepro said:

    Happens with me sometimes, try rebooting your phone then open it, worked for me.

    I have restarted my phone and nothing change bro... really depressing me... i asked my friend who play in his android phone and nothing like this happen on him 😢
  • Kabam PorthosKabam Porthos Posts: 4,676
    Hey @Dartz_Magician, I'm sorry to hear you're unable to access the game. In an effort to resolve this issue, I recommend going through the relevant troubleshooting steps below.

    - Android Troubleshooting
    - iOS Troubleshooting

    Additionally, please take a moment to share the requested information in the lag and performance issues thread for either iOS or Android, depending on what kind of device you have.

    Thanks!
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