Negative Credit Units

BluCitizenBluCitizen Member Posts: 49 ★
edited April 2022 in General Discussion
So I refunded a $20 bundle and ended up recieving 1,999 Negative Credit Units. The problem is that I have to pay $30 for 2,999 credits or $10 for 999 credits, and if I buy two $10 packages I'll be off 1 credit. I don't want to waste $30 after being refunded $20, so what should I do so I don't waste $30?
Post edited by Kabam Zibiit on

Comments

  • GoDlyZorGoDlyZor Member Posts: 150 ★
    not sure but according to their support page on this any excess credits you buy will get converted to units so if you buy the 2,999 credits for $30 you should clear your negative balance and get the remaining 1000 credits converted to units. Maybe not the answer you wanted but $20 to pay back what you refunded and $10 for 1k units is a really good deal haha
    https://help.kabamsupport.com/hc/en-us/articles/360055828591-Negative-Red-Units
    https://forums.playcontestofchampions.com/en/discussion/145848/policy-change-for-refunds
  • UnknownUnknown
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  • BluCitizenBluCitizen Member Posts: 49 ★
    Demonzfyre said:

    BluCitizen said:

    So I refunded a $20 bundle and ended up recieving 1,999 Negative Credit Units. The problem is that I have to pay $30 for 2,999 credits or $10 for 999 credits, and if I buy two $10 packages I'll be off 1 credit. I don't want to waste $30 after being refunded $20, so what should I do so I don't waste $30?

    Never refund through app stores
    Yeah I realized after some other people told me in another post I made
  • TheBoogyManTheBoogyMan Member Posts: 2,094 ★★★★★
    edited April 2022
    You can try getting normal units from quest and see if they offset the negative units. Try it from arena. If that happens then you can buy two 10$ packs and grind the remaining units
  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    Hey there, for account-specific questions, it is best to get in contact with our Support Team. They can be reached from the game's home screen by clicking the gear-shaped icon in the top-left corner of the screen and then scrolling down to the button labeled "Support".
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