Refunded and worried about a ban
Amazingalf
Member Posts: 10 ★
Made a purchase today and didn't receive the units. I refunded this because I paid for nothing, but I'm worried about a ban.
I've heard of people being banned before for abusing refunding and don't want my situation to come across as this. Any steps I can take to not receive a ban?
I've heard of people being banned before for abusing refunding and don't want my situation to come across as this. Any steps I can take to not receive a ban?
5
Comments
I would strongly suggest reaching out to support and exploring whether or not the purchase actually went through.
Whoopsies
If you make a purchase but for some reason do not see the items appear, I would open a support ticket before asking for a refund from the app stores. What you need to understand is that when the app stores refund a player, there's no coordination with Kabam. They just say we're giving this player their money back and just take it from the app developer. There's no appeal possible by Kabam. So if you buy something and then ask for an app store refund, Kabam will just be out the money even if you got the stuff.
To prevent this from happening, because this was heavily abused back in the day, Kabam now requires players to ask support for assistance with purchase problems or to ask for a refund. If you ask the app stores for a refund instead, Kabam will essentially treat this like you shoplifted the item, and essentially require you to pay the money back before you're allowed to make any more purchases or use the unit stores.
It is unfortunately the only way to regulate what is otherwise an unlimited ability to abuse the app store refund systems.
Thanks for your help guys!