Incursion Bug - Sector 4 is not available for Valiant

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  • ArmoredGhostArmoredGhost Member Posts: 236 ★★★
    Fryday said:

    @Fryday how are you able to @Kabam (Osaurus) Rex? when I try it doesn't seem to work

    Hi @ArmoredGhost

    I type in @ "Kabam (Osaurus) Rex"

    I just add a space between the @ and " so you can see what I type.
    @Fryday I type that out exactly with the spaces and everything and it doesn't seem to work. Weird. Usually when I @ someone their username will autocomplete but it doesn't do so for Rex
  • ahmynutsahmynuts Member Posts: 7,890 ★★★★★
    edited January 7

    Fryday said:

    @Fryday how are you able to @Kabam (Osaurus) Rex? when I try it doesn't seem to work

    Hi @ArmoredGhost

    I type in @ "Kabam (Osaurus) Rex"

    I just add a space between the @ and " so you can see what I type.
    @Fryday I type that out exactly with the spaces and everything and it doesn't seem to work. Weird. Usually when I @ someone their username will autocomplete but it doesn't do so for Rex
    You need to use quotes. So @'type his name here.' Use quotes not God's commas
  • Hey there folks, did some digging on this today.
    First of all, apologies for the delay here. This one got swept up with the holiday break -

    So this one has a bit of an interesting outcome... It turns out that Valiant players actually CAN partake in Zone 4 currently - however, if the PI of your selected team is too high, you'll be locked into Zone 5 / 6.
    After the digging, nothing has changed for Incursions, but we think this has happened due to the vertical progression of accounts, which led to increased PI of top Champions.

    We aren't able to make any adjustments to this current cycle. Moving forward for Regular Non-Saga Incursions, we'll be extending the PI range Window for Sectors 4-6 to allow Summoners to engage with Sector 4 with a higher PI roster. We will see how this adjustment feels and then reevaluate.

    In the meantime, if you want to smash out Sector 4, you could adjust your starting team's PI to below 45,000.
    (...and keep this between us, but you could also swap in higher-ranked champions once you enter...)
  • kvirrkvirr Member Posts: 1,073 ★★★★

    Hey there folks, did some digging on this today.
    First of all, apologies for the delay here. This one got swept up with the holiday break -

    So this one has a bit of an interesting outcome... It turns out that Valiant players actually CAN partake in Zone 4 currently - however, if the PI of your selected team is too high, you'll be locked into Zone 5 / 6.
    After the digging, nothing has changed for Incursions, but we think this has happened due to the vertical progression of accounts, which led to increased PI of top Champions.

    We aren't able to make any adjustments to this current cycle. Moving forward for Regular Non-Saga Incursions, we'll be extending the PI range Window for Sectors 4-6 to allow Summoners to engage with Sector 4 with a higher PI roster. We will see how this adjustment feels and then reevaluate.

    In the meantime, if you want to smash out Sector 4, you could adjust your starting team's PI to below 45,000.
    (...and keep this between us, but you could also swap in higher-ranked champions once you enter...)

    i like dinosaurs, specifically with Rex in it
  • Darkness275Darkness275 Member Posts: 879 ★★★★

    Hey there folks, did some digging on this today.
    First of all, apologies for the delay here. This one got swept up with the holiday break -

    So this one has a bit of an interesting outcome... It turns out that Valiant players actually CAN partake in Zone 4 currently - however, if the PI of your selected team is too high, you'll be locked into Zone 5 / 6.
    After the digging, nothing has changed for Incursions, but we think this has happened due to the vertical progression of accounts, which led to increased PI of top Champions.

    We aren't able to make any adjustments to this current cycle. Moving forward for Regular Non-Saga Incursions, we'll be extending the PI range Window for Sectors 4-6 to allow Summoners to engage with Sector 4 with a higher PI roster. We will see how this adjustment feels and then reevaluate.

    In the meantime, if you want to smash out Sector 4, you could adjust your starting team's PI to below 45,000.
    (...and keep this between us, but you could also swap in higher-ranked champions once you enter...)

    Appreciate the response but I was having a different issue.

    I had even taken some videos and pictures that were shared - I entered with a team that fell well within the PI window. Entering was fine but I wasn't able to claim any rewards because it said I wasn't eligible / all rewards were claimed.
  • _Rick87__Rick87_ Member Posts: 46
    Typical Kabam not actually understanding what the issue is
  • SummonerNRSummonerNR Member, Guardian Posts: 13,301 Guardian

    Hey there folks, did some digging on this today.
    First of all, apologies for the delay here. This one got swept up with the holiday break -

    So this one has a bit of an interesting outcome... It turns out that Valiant players actually CAN partake in Zone 4 currently - however, if the PI of your selected team is too high, you'll be locked into Zone 5 / 6.
    After the digging, nothing has changed for Incursions, but we think this has happened due to the vertical progression of accounts, which led to increased PI of top Champions.

    We aren't able to make any adjustments to this current cycle. Moving forward for Regular Non-Saga Incursions, we'll be extending the PI range Window for Sectors 4-6 to allow Summoners to engage with Sector 4 with a higher PI roster. We will see how this adjustment feels and then reevaluate.

    In the meantime, if you want to smash out Sector 4, you could adjust your starting team's PI to below 45,000.
    (...and keep this between us, but you could also swap in higher-ranked champions once you enter...)

    As others said since, it is TOP ZONE reward access.

    And NOT just Sector 4 (as is issue for most).

    But also some have said they can’t access Sector 6 Top Zone, even though they are 7m high end player.

    So Multiple issues here.

    See below (about Sector 6 case by @Archdemon_ )




  • Alone13Alone13 Member Posts: 84
    After all this time, they don't even understand what the main problem is....
  • willrun4adonutwillrun4adonut Member Posts: 5,325 ★★★★★
    Fryday said:

    Hi @Kabam (Osaurus) Rex ,

    Firstly thank you very much for doing some digging and response to us.

    Just to reiterate what other said here, the issue with the bug it that the rewards have been locked out for players.

    Here is an example, I enter Incusion Sector 4 with a team of around 39k, which right in the middle of the recommended team (30k - 45k). I already got a warning that I'm not qualified for this Top Zone rewards.



    Here is the results I get when completed these Zone 1 and Zone 2.





    It is the Top Zone rewards that are locked out, so that is a decent amount of missing Artifacts.

    It now with 3 days before the season end, I can't see how the team could get this fixed in time, could you please speak to the team regarding sending out a "Thank you for playing" care package with the missing Artifacts.

    At this rate, personally I don't even mind if the Kabam team just send out the missing Artifacts to all players, if Kabam team don't have to time to run the data. (around 40k for Zone 4, I think, @willrun4adonut could you correct me if I'm wrong),

    I believe it's 37.5k, but don't quote me. I just know it's two month running all sectors to get enough for 400k.
  • ArmoredGhostArmoredGhost Member Posts: 236 ★★★

    Fryday said:

    Hi @Kabam (Osaurus) Rex ,

    Firstly thank you very much for doing some digging and response to us.

    Just to reiterate what other said here, the issue with the bug it that the rewards have been locked out for players.

    Here is an example, I enter Incusion Sector 4 with a team of around 39k, which right in the middle of the recommended team (30k - 45k). I already got a warning that I'm not qualified for this Top Zone rewards.



    Here is the results I get when completed these Zone 1 and Zone 2.





    It is the Top Zone rewards that are locked out, so that is a decent amount of missing Artifacts.

    It now with 3 days before the season end, I can't see how the team could get this fixed in time, could you please speak to the team regarding sending out a "Thank you for playing" care package with the missing Artifacts.

    At this rate, personally I don't even mind if the Kabam team just send out the missing Artifacts to all players, if Kabam team don't have to time to run the data. (around 40k for Zone 4, I think, @willrun4adonut could you correct me if I'm wrong),

    I believe it's 37.5k, but don't quote me. I just know it's two month running all sectors to get enough for 400k.
    I calculated that it is exactly 35,835 artifacts
  • ArmoredGhostArmoredGhost Member Posts: 236 ★★★
    Incursions artifacts totals
    Sector 6 - 92,987
    Sector 5 - 43,001
    sector 4 - 35,835

    Total incursions artifacts per month is 171,823

    We also get 5,000 (max) per week from the Alliance events so its 20,000/25,000 per month.

    So it does take a bit more than 2 months for an Incursions crystal
  • @Riryoku incredible meme
  • NeverWasBornNeverWasBorn Member Posts: 77

    ALRIGHT folks, we spent a decent amount of time diving deep into this one today, and we think we have a solution for the upcoming round of Incursions where you should be able to scoop the rewards from all three zones as you'd expect to... Yes - I see what the actual issue is now :p

    As for this current round, we aren't able to adjust the Event as it's live, so unfortunately there's nothing we're able to do to fix the current issue until this one expires.

    NO PROMISES WE'LL BE ABLE TO - but I'm going to check back in with the team sometime next week about sending out Compensation for the players impacted by this round of Incursions.

    Thank you so much for your effort
  • Alone13Alone13 Member Posts: 84

    ALRIGHT folks, we spent a decent amount of time diving deep into this one today, and we think we have a solution for the upcoming round of Incursions where you should be able to scoop the rewards from all three zones as you'd expect to... Yes - I see what the actual issue is now :p

    As for this current round, we aren't able to adjust the Event as it's live, so unfortunately there's nothing we're able to do to fix the current issue until this one expires.

    NO PROMISES WE'LL BE ABLE TO - but I'm going to check back in with the team sometime next week about sending out Compensation for the players impacted by this round of Incursions.

    So if we do sec4 now, will we get compensation?
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