T-Mobile - Connection issue [Merged]

I just downloaded the full 17.0 update and every time I come off WiFi and connect to LTE the game won’t connect and I’ve tried Transformers on LTE and it works perfectly anyone else having issue???

Comments

Nonameforme2

Guys download the new update! I was having issues but it appears to be fixed for now.

Reggie

Nonameforme2 wrote: »

Guys download the new update! I was having issues but it appears to be fixed for now.

The only thing that’s fixed, is the fact that we are now able to login without having to connect to WiFi. I have an active war I am missing right now, because I can’t even see it. I’m the leader of my alliance, and my members are able to place their defenders, but I can’t even see the freaking AW. The game is only giving me the option to start matchmaking again. I’m so livid I could spit. This is so frustrating. @Kabam Miike @Kabam Wolf @Kabam Vydious Somebody please tell me what’s going on here....

DaFobbs

Reggie wrote: »

Nonameforme2 wrote: »

Guys download the new update! I was having issues but it appears to be fixed for now.

The only thing that’s fixed, is the fact that we are now able to login without having to connect to WiFi. I have an active war I am missing right now, because I can’t even see it. I’m the leader of my alliance, and my members are able to place their defenders, but I can’t even see the freaking AW. The game is only giving me the option to start matchmaking again. I’m so livid I could spit. This is so frustrating. @Kabam Miike @Kabam Wolf @Kabam Vydious Somebody please tell me what’s going on here....

Have you reinstalled the game?

Supervegaman_21

Just the WiFi issue when I’m under WiFi it’s perfect but when I’m out of it I can’t play it. with t Mobile

Reggie

DaFobbs wrote: »

Reggie wrote: »

Nonameforme2 wrote: »

Guys download the new update! I was having issues but it appears to be fixed for now.

The only thing that’s fixed, is the fact that we are now able to login without having to connect to WiFi. I have an active war I am missing right now, because I can’t even see it. I’m the leader of my alliance, and my members are able to place their defenders, but I can’t even see the freaking AW. The game is only giving me the option to start matchmaking again. I’m so livid I could spit. This is so frustrating. @Kabam Miike @Kabam Wolf @Kabam Vydious Somebody please tell me what’s going on here....

Have you reinstalled the game?

No, I didn’t uninstall the game. I updated it. When I go to uninstall it says that all data will be deleted. When you have an issue like this going on, seeing the words data will be deleted is scary. I would prefer hearing someone from Kabam telling me to delete the app and reinstall.

Josedbz

So no compensation for the past 3 days of issues?? I’m able to log in but I missed the hulk event and a lot of time of playing. So I’m guessing Kabam is gonna try to sweep this one under the rug aye?

Reggie

Josedbz wrote: »

So no compensation for the past 3 days of issues?? I’m able to log in but I missed the hulk event and a lot of time of playing. So I’m guessing Kabam is gonna try to sweep this one under the rug aye?

The problem is not even completely resolved. They don’t respond promptly as if they care about those who don’t just play for free.

Mrgrifo

I don’t see a [removed by moderation] update on Mcoc why is everyone saying update smh do I have delete and re install game ?

Bernie1108

Thank you for fixing the issue kabam...

Bernie1108

@Kabam Miike thank you

LordBaldyBald

As glad as I am that the problem is fixed, I’m annoyed that the one time I’m included in something (as terrible as this was) that there is ZERO compensation

RobLennon

@Kabam Miike still having issues with WiFi - Huawei p9

Naimaoun

So what are we getting for this “odd situation” I’m think “odd rewards” @Kabam Miike

Working_as_intended

Lets not let this fall from the front page. We should not forget that the game was unplayable for 2 days for a large portion of the playerbase and allow them to brush it off.

Kabam Zibiit

Hey, I saw that there were a couple of you who are reporting that downloading the update didn't resolve the issue. If this applies to you, try uninstalling and reinstalling the app on Wifi, with cell/data disabled, if possible. After making sure you have your correct login information, log in on Wifi, then log out. Next, close the app, turn cell/data back on, and launch the game. If for any reason that doesn't resolve things, could you please send us your Device, OS, and what mobile carrier you're using?

Sorry for the complicated process, but this should allow the patch to take care of the issue for those who are still experiencing it. And again, thanks for the patience while we worked on a solution.

Mrgrifo

What are we getting as compensation @Kabam Zibiit

sxect08

I can't get on with WiFi or data. Tried multiple phones as well and still can't get on. Devices - Huawei P10, Moto G4, Galaxy S7. Three network. Sky fibre internet.

I did get in for like 2 minutes and then got booted again. So how am I ment to do the trials if I can't get on? This is ridiculous.

Dongowarrior

Got the same issue. Have to switch to mobile data to login and then I can switch to WiFi. But after 2 minutes or so, I get the problem connecting message and I have to switch to mobile data breifly to fix the problem.

Google Pixel. O2 network.

Had no issues until today.

Jz1987

COMPENSATIONS??!!!!!!

Kabam Zibiit

Hey @sxect08 and @Dongowarrior, would you also be able to let me know what version of your OS your devices are running?

Tdtm11

Acer iconia one7 android 6.0 problems connecting to network

For_Spetz

Kabam Zibiit wrote: »

Hey, I saw that there were a couple of you who are reporting that downloading the update didn't resolve the issue. If this applies to you, try uninstalling and reinstalling the app on Wifi, with cell/data disabled, if possible. After making sure you have your correct login information, log in on Wifi, then log out. Next, close the app, turn cell/data back on, and launch the game. If for any reason that doesn't resolve things, could you please send us your Device, OS, and what mobile carrier you're using?

Sorry for the complicated process, but this should allow the patch to take care of the issue for those who are still experiencing it. And again, thanks for the patience while we worked on a solution.

@Kabam Zibiit Downloaded the update on my iPad and now I am unable to login with WiFi.

The TMobile issue has been fixed but it seems like we traded one problem for another.

Mightywhiston

I'm not on an iPhone or T-Mobile and experience the same problems. It needs fixing please Kabam.

1ceman18

I don't know if this issue has any thing to do with network connection problem but the game is beginning to lag severely on wifi connection. Was playing recently and the game suffered a major lag issue.

gahrling

Kabam Zibiit wrote: »

Hey, I saw that there were a couple of you who are reporting that downloading the update didn't resolve the issue. If this applies to you, try uninstalling and reinstalling the app on Wifi, with cell/data disabled, if possible. After making sure you have your correct login information, log in on Wifi, then log out. Next, close the app, turn cell/data back on, and launch the game. If for any reason that doesn't resolve things, could you please send us your Device, OS, and what mobile carrier you're using?

Sorry for the complicated process, but this should allow the patch to take care of the issue for those who are still experiencing it. And again, thanks for the patience while we worked on a solution.

Hi, this hasn't helped on my side of things.

Phone: Elephone P7000
OS: Android 5.0
Carrier: EE (I'm UK based)
Both WiFi and 4G/3G are effected

I had no connection issues with the original 17.0 release, only since installing 17.0.2 have I been unable to play the game.

Dongowarrior

@Kabam Zibiit

OS version 8.1.0.

Same version since the start of January

Burnett1

My game won't do anything while connected to Wi-Fi but on 4g works fine can this issue be sorted soon

Burnett1

That's as far as I can get

Burnett1

Tdtm11

Game still not working