**Mastery Loadouts**
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T-Mobile - Connection issue [Merged]

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    Nonameforme2Nonameforme2 Posts: 14
    Guys download the new update! I was having issues but it appears to be fixed for now.
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    ReggieReggie Posts: 221 ★
    Nonameforme2 wrote: »
    Guys download the new update! I was having issues but it appears to be fixed for now.

    The only thing that’s fixed, is the fact that we are now able to login without having to connect to WiFi. I have an active war I am missing right now, because I can’t even see it. I’m the leader of my alliance, and my members are able to place their defenders, but I can’t even see the freaking AW. The game is only giving me the option to start matchmaking again. I’m so livid I could spit. This is so frustrating. @Kabam Miike @Kabam Wolf @Kabam Vydious Somebody please tell me what’s going on here....

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    DaFobbsDaFobbs Posts: 9 ★
    Reggie wrote: »
    Nonameforme2 wrote: »
    Guys download the new update! I was having issues but it appears to be fixed for now.

    The only thing that’s fixed, is the fact that we are now able to login without having to connect to WiFi. I have an active war I am missing right now, because I can’t even see it. I’m the leader of my alliance, and my members are able to place their defenders, but I can’t even see the freaking AW. The game is only giving me the option to start matchmaking again. I’m so livid I could spit. This is so frustrating. @Kabam Miike @Kabam Wolf @Kabam Vydious Somebody please tell me what’s going on here....

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    Have you reinstalled the game?
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    Supervegaman_21Supervegaman_21 Posts: 8
    Just the WiFi issue when I’m under WiFi it’s perfect but when I’m out of it I can’t play it. with t Mobile 94ddzv05lhs8.png
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    ReggieReggie Posts: 221 ★
    DaFobbs wrote: »
    Reggie wrote: »
    Nonameforme2 wrote: »
    Guys download the new update! I was having issues but it appears to be fixed for now.

    The only thing that’s fixed, is the fact that we are now able to login without having to connect to WiFi. I have an active war I am missing right now, because I can’t even see it. I’m the leader of my alliance, and my members are able to place their defenders, but I can’t even see the freaking AW. The game is only giving me the option to start matchmaking again. I’m so livid I could spit. This is so frustrating. @Kabam Miike @Kabam Wolf @Kabam Vydious Somebody please tell me what’s going on here....

    1e1iqyzdoz56.jpeg
    qi7z3n8vlip4.jpeg

    Have you reinstalled the game?

    No, I didn’t uninstall the game. I updated it. When I go to uninstall it says that all data will be deleted. When you have an issue like this going on, seeing the words data will be deleted is scary. I would prefer hearing someone from Kabam telling me to delete the app and reinstall.

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    JosedbzJosedbz Posts: 7
    So no compensation for the past 3 days of issues?? I’m able to log in but I missed the hulk event and a lot of time of playing. So I’m guessing Kabam is gonna try to sweep this one under the rug aye?
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    ReggieReggie Posts: 221 ★
    Josedbz wrote: »
    So no compensation for the past 3 days of issues?? I’m able to log in but I missed the hulk event and a lot of time of playing. So I’m guessing Kabam is gonna try to sweep this one under the rug aye?

    The problem is not even completely resolved. They don’t respond promptly as if they care about those who don’t just play for free.
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    MrgrifoMrgrifo Posts: 16 ★
    edited February 2018
    I don’t see a [removed by moderation] update on Mcoc why is everyone saying update smh do I have delete and re install game ?
    Post edited by TenebrousTenebrific on
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    Bernie1108Bernie1108 Posts: 61 ★
    Thank you for fixing the issue kabam...
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    Bernie1108Bernie1108 Posts: 61 ★
    @Kabam Miike thank you
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    LordBaldyBaldLordBaldyBald Posts: 265 ★
    As glad as I am that the problem is fixed, I’m annoyed that the one time I’m included in something (as terrible as this was) that there is ZERO compensation
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    RobLennonRobLennon Posts: 1
    @Kabam Miike still having issues with WiFi - Huawei p9
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    NaimaounNaimaoun Posts: 7
    So what are we getting for this “odd situation” I’m think “odd rewards” @Kabam Miike
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    Working_as_intendedWorking_as_intended Posts: 33 ★
    Lets not let this fall from the front page. We should not forget that the game was unplayable for 2 days for a large portion of the playerbase and allow them to brush it off.
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    Kabam ZibiitKabam Zibiit Posts: 7,033
    Hey, I saw that there were a couple of you who are reporting that downloading the update didn't resolve the issue. If this applies to you, try uninstalling and reinstalling the app on Wifi, with cell/data disabled, if possible. After making sure you have your correct login information, log in on Wifi, then log out. Next, close the app, turn cell/data back on, and launch the game. If for any reason that doesn't resolve things, could you please send us your Device, OS, and what mobile carrier you're using?

    Sorry for the complicated process, but this should allow the patch to take care of the issue for those who are still experiencing it. And again, thanks for the patience while we worked on a solution.
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    MrgrifoMrgrifo Posts: 16 ★
    What are we getting as compensation @Kabam Zibiit
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    sxect08sxect08 Posts: 9
    I can't get on with WiFi or data. Tried multiple phones as well and still can't get on. Devices - Huawei P10, Moto G4, Galaxy S7. Three network. Sky fibre internet.

    I did get in for like 2 minutes and then got booted again. So how am I ment to do the trials if I can't get on? This is ridiculous.
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    DongowarriorDongowarrior Posts: 94 ★
    Got the same issue. Have to switch to mobile data to login and then I can switch to WiFi. But after 2 minutes or so, I get the problem connecting message and I have to switch to mobile data breifly to fix the problem.

    Google Pixel. O2 network.

    Had no issues until today.
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    Jz1987Jz1987 Posts: 11 ★
    COMPENSATIONS??!!!!!!
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    Kabam ZibiitKabam Zibiit Posts: 7,033
    Hey @sxect08 and @Dongowarrior, would you also be able to let me know what version of your OS your devices are running?
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    Tdtm11Tdtm11 Posts: 9
    Acer iconia one7 android 6.0 problems connecting to network
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    For_SpetzFor_Spetz Posts: 51
    Kabam Zibiit wrote: »
    Hey, I saw that there were a couple of you who are reporting that downloading the update didn't resolve the issue. If this applies to you, try uninstalling and reinstalling the app on Wifi, with cell/data disabled, if possible. After making sure you have your correct login information, log in on Wifi, then log out. Next, close the app, turn cell/data back on, and launch the game. If for any reason that doesn't resolve things, could you please send us your Device, OS, and what mobile carrier you're using?

    Sorry for the complicated process, but this should allow the patch to take care of the issue for those who are still experiencing it. And again, thanks for the patience while we worked on a solution.

    @Kabam Zibiit Downloaded the update on my iPad and now I am unable to login with WiFi.

    The TMobile issue has been fixed but it seems like we traded one problem for another.
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    MightywhistonMightywhiston Posts: 14 ★
    I'm not on an iPhone or T-Mobile and experience the same problems. It needs fixing please Kabam.
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    1ceman181ceman18 Posts: 32 ★
    I don't know if this issue has any thing to do with network connection problem but the game is beginning to lag severely on wifi connection. Was playing recently and the game suffered a major lag issue.
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    gahrlinggahrling Posts: 199 ★
    edited February 2018
    Kabam Zibiit wrote: »
    Hey, I saw that there were a couple of you who are reporting that downloading the update didn't resolve the issue. If this applies to you, try uninstalling and reinstalling the app on Wifi, with cell/data disabled, if possible. After making sure you have your correct login information, log in on Wifi, then log out. Next, close the app, turn cell/data back on, and launch the game. If for any reason that doesn't resolve things, could you please send us your Device, OS, and what mobile carrier you're using?

    Sorry for the complicated process, but this should allow the patch to take care of the issue for those who are still experiencing it. And again, thanks for the patience while we worked on a solution.

    Hi, this hasn't helped on my side of things.

    Phone: Elephone P7000
    OS: Android 5.0
    Carrier: EE (I'm UK based)
    Both WiFi and 4G/3G are effected

    I had no connection issues with the original 17.0 release, only since installing 17.0.2 have I been unable to play the game.
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    DongowarriorDongowarrior Posts: 94 ★
    @Kabam Zibiit

    OS version 8.1.0.

    Same version since the start of January
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    Burnett1Burnett1 Posts: 3
    My game won't do anything while connected to Wi-Fi but on 4g works fine can this issue be sorted soon
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    Burnett1Burnett1 Posts: 3
    That's as far as I can get
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    Burnett1Burnett1 Posts: 3
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    Tdtm11Tdtm11 Posts: 9
    Game still not working
This discussion has been closed.