Missing Chaos Calendar [Merged Threads]

After downloading update, chaos calendar does not appear but my wife has it on her phone. Tried clearing cache, clearing data and finally uninstalling and reinstalling game. Running Android 6.01 on Nexus 7.

Comments

KDSuperFlash10

Kabam, fix this because my alliance friend logs in every day!

@Kabam Miike @Kabam Wolf @Kabam Vydious @Kabam Loto @Kabam Zibiit @Ad0ra_

KDSuperFlash10

My alliance friend already tried logging out of the game and logging back in

KDSuperFlash10

Please don’t ignore this Kabam

BooperXL

I didn’t get my 1000 shards either

Nomarigerol

same problem here, what gives kabam ?

Raikis

I haven’t received it as well, hanging there with 9k

NanaPoku

Same problem here! Didn't get my 1000 shards for the last day.

NanaPoku

Same problem here! Didn't get my 1000 shards for the last day.

TyEdge

Any comment or update from @Kabam Miike @Kabam Wolf @Kabam Vydious @Kabam Loto @Kabam Zibiit @Ad0ra_ ???

Solswerd

Wolfrhk wrote: »

9000/10000 shards in beginner rift, missing last calendar shards. I log in multiple times a day but missed the calendar because I didn't update the game until late that night.

I agree with Ou_Yeah, why not give everyone extra 1000 shards if you cant narrow down the players who were affected by the calendar bug.

I didn't miss any shards myself...but I think this would be the best solution.

Alkopalko

Since its quite obvious that many of us has experienced this its obvious that its not a "you did not login in on all days" case on this. Hopefully they can do something about this!

Raikis

Kabam Zibiit wrote: »

Hey there everyone, I would recommend updating your game as soon as possible.The start of the next in-game calendar day will activate the first day of the calendar for you. You'll still be able to receive the rewards from the entire calendar, your start and end dates may just be slightly different than other players.

I do not see the update in App store. What should I do now then?

WhatElse

Same case here. Totally frustrating.

Solswerd

Raikis wrote: »

Kabam Zibiit wrote: »

Hey there everyone, I would recommend updating your game as soon as possible.The start of the next in-game calendar day will activate the first day of the calendar for you. You'll still be able to receive the rewards from the entire calendar, your start and end dates may just be slightly different than other players.

I do not see the update in App store. What should I do now then?

Once again...the posts that reference an "update" are from the end of March.

MG6479

Same here. Didn't got them

KDSuperFlash10

Kabam, we need an answer

Newtothegame1

Greetings Summoner,

Thank you for contacting Kabam Support. I understand that you have issues with the Chaos Shards Calendar. With that, you have not received the 1000x Chaos Rift Shards. I completely understand how you feel right now. I sincerely apologize for the inconvenience caused by this event. Please allow me to assist you further.

Pleas informed that any Summoner who did not update to 17.2 on the day of released BEFORE the calendar reset which was 3/27 12:00 AM GMT, 3/26 5:00 PM PST, would have missed a day and would have always been a day behind for the weeks to follow.

Here's an illustration on what happened:
Summoner 1 updates on day 1 BEFORE the reset = immediately starts on Day 1 after the reset
Summoner 2 updates on day 1 AFTER the reset = doesn't start Day 1 until after the next day's reset = Player 1 will be on Day 2
I hope this clarified the confusion and have addressed your concern.

Thank you for your kind understanding and your patience is greatly appreciated.

If you have further concern or inquiries, contact us back and we will be more than willing to assist you further. Wish you all the best and have a great day!

Best Regards,

Newtothegame1

So if you did not update with in the first 6 hours the update was available you were a day behind.lol

zXETHOXz

Thats a joke, i was asleep when the update went live

TyEdge

@Newtothegame1 That's a direct contradiction to what Kabam posted in other threads at the time of the rifts launching.

TyEdge

Kabam Zibiit wrote: »

Hey there everyone, I would recommend updating your game as soon as possible.The start of the next in-game calendar day will activate the first day of the calendar for you. You'll still be able to receive the rewards from the entire calendar, your start and end dates may just be slightly different than other players.

This is a really good quote. When is Kabam going to stand by its promise to give these rewards? I'm losing every single difficulty of rift because of 1000 beginner shards.

Alexanderpsp

Everyone is tagging. The people from
Kabam , the post have like 1k views and 70 comments , they still do not answer to us
And they are aware of this post as they are putting all the posts together in one

Newtothegame1

I haven't missed a log in in 2 years. The entire thing is crazy. While it's only free stuff. I am a bit shocked of the response. Too many people affected.

KDSuperFlash10

KABAM! Please answer! @Kabam Miike @Kabam Wolf @Kabam Vydious @Kabam Loto @Kabam Zibiit @“Kabam Rose” @“Kabam Ahab” @Ad0ra_

Kabam Vydious

Hey everyone -

Merged a few threads together so I could answer this in one place.

So from the sound of it, a few of you didn't update ASAP as recommended by Zibiit back when we started this. This hesitation or inability to update at that time caused for the calendar to miss a day in starting. By missing that day there wouldn't be enough time to collect the last set of shards needed for that rift. I understand this is frustrating and disappointing, however, we can't grant those missing shards and therefore will need to close these threads down.

I'm sorry for the frustration this is going to cause, gang. We know some people couldn't update immediately, but regardless of that we can't step in and replace those missed items. We'll be sure to share the feedback of all this with the rest of the team and letting everyone know that the timing was unfortunate.

mdangerpowers

Your response to missing chaos shards leaves much to be desired. You're basically saying unless you have active wifi when Kabam puts out an update in the first few hours too bad. Too bad if you are sleeping. Too bad if you are at work. Too bad if you have a family issue.

Never mind all of the times updates have been delayed by hours to a day. Now we have to wait for updates with bated breath?

I enjoy the game and will continue to play as I enjoy the game play and my alliance. However, as I am angry right now I regret every dollar I have spent in the game and don't plan on me doing so in the future.

TyEdge

Same. Let me make sure my post doesn't violate any rules:

It was *publicly* posted on this forum by Kabam that calendar shards would be received on a delayed schedule if you were late updating. They're quiet for 27 days, then merge and close the threads without explanation. I endured the bugs and missteps in my 12 months of playing - whether it was OP Ice Phoenix, Sentinels, or other issues, because Kabam was responsive and dealt fairly with users. It made it easy to justify spending on the game.

This is different - it's the first time I have seen Kabam blatantly go back on its word, and it's costing a lot of users. For me, I lose every single level of rift.

Ollyoxenfree

I was online when shards were supposed to come and waited cause I was excited but never showed up. I did follow the update instructions and updated on time and still sitting at 9000/10000 green. Also at 5000/10000 in every other difficulty so thanks kabam.

Cuteshelf

They need to start releasing updates several days before the content kicks in.

Just have the code sitting and waiting for a few days before the events kick off.

Kabams handling of this issue is woeful.

Gwendoline

Time for a bunch of support tickets!