Dungeons Freezing [Merged Threads]
TheManMythLegend
Member Posts: 5,016 ★★★★★
So playing in dungeons, at boss fight, and game just straight up freezes on me, and times out. god how annyiong this is
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I haven't been able to finish for today. This has happened 3 times in a row
I searched for a partner, match was found and dungeon room started,
However, I can't get in
Reloaded game still can't get in, every time I click continue, game goes back to home screen
Stopped me getting pretty much any milestone rewards cos my best guys are used now!!!!
On getting back into the dungeon the champ I had selected for the fight is down to half health, through no fault of my own. This obviously makes trying to get to later rooms a lot harder without burning through pots, which I shouldn't have to as this is entirely a kabam game issue.
Several players in my alliance have also fallen foul to this 'bug' and it's costing us milestones if we get hit by it and it's getting near the end of the days run.
Like I said, this has been happening since day 1 but since it's still there its evident nothing has been done about it.
Please try to get the Devs to correct this issue as it really is damn annoying.
Hope all is well with you and family.
I have received a lot of complaints and have experienced myself firsthand that Dungeons freezes up or kicks teammates out.
Didn't see any discussion about this...
And as leader I am obligated and determined to root out the issues or at least report it.
We have done our part with checking connections and I personally have uninstalled and reinstalled to get fresh packets. This is not on our end. It has to be either a programming issue or a server issue.
Some of my team have put in tickets but only receive the obligatory auto responses from support. This is unacceptable.
Please take the time to look into this. We would appreciate it because we are losing hard earned rewards.
Best regards
747mick
I'm sorry to hear you are having issues with dungeons freezing during a fight. In order to investigate the issue, we are going to need more information from you. Please include as much information from this template as possible with your report.
Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.
Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”
Mobile Carrier: (Example AT&T) If your device uses cellular data, please include information about your data provider.
Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both?
Game Version Installed: To check which version of the game you have installed, go to the App Store or Play Store and confirm that you have the latest version installed which will show you the number. (Example, 17.1.5)
Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.
Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?
Active Boosts: Are you using any boosts when you experience this issue?
Description of the Issue: Please include a full and complete description of the problem you are experiencing with as much relevant detail as possible. Include how often it happens (once, sometimes or always) and how long you've been experiencing the issue.
I did all that in the ticket I submitted but got a form response.
Far as I can tell there's no common factor. Happens to any champ, no boosts for me, and random fights. Sometimes it's the first in the room, sometimes the 2nd, less common on the boss but I've had it there too.
Only thing that is certain about it is that I'll get hit at least once a day.
Had it 3 times today. Missing milestones because if it.
My characters were not put on cooldown so clearly this is a bug on the partner system.
3rd attempt I got into a dungeon but neither me or my partner are visible. Also, look how low the PI is for a dungeon 5. What is going on?
Dungeons not letting me in... Not even showing... Seriously Kabam... this game is getting stale quick...