Spinning screen

PoindexterPoindexter Member Posts: 12
in Bugs and Known Issues
Hey just wondering if anyone else has this issue haha my screen just starts randomly spinning even with screen lock on I have a Meizu m3s support tried to help but couldn't really sadly but they tried their best anyone else having this

Comments

  • Kabam AhabKabam Ahab Moderator Posts: 956
    Hi Poindexter,

    Are you having an issue with the game spinning. Or are you having an issue with your devices screen rotation?
  • PoindexterPoindexter Member Posts: 12
    It's just the game this has never happened before ever and only happens in the game and it flips even if I'm holding it the right way
  • Kabam AhabKabam Ahab Moderator Posts: 956
    Have you attempted to disable your screen rotation on your device to see if the issue persists?
  • PoindexterPoindexter Member Posts: 12
    Yes I was helped by your support team and they tried everything and still nothing haha but if you have any tips haha I won't hesitate to try as I love your game so much and have had it for 2 weeks but only manage to be lvl 5 as I can't really play with this
  • Kabam RimehavenKabam Rimehaven Moderator Posts: 32
    Hey there,

    Thanks for bringing this to our attention! We are currently aware of this ongoing issue and are in the midst of investigating into a resolution. Please understand that issues like these have a much more complicated investigation process, and what can fix the issue for one Summoner, might not for another. We thank you for your patience and apologize for any inconveniences caused by this.
  • VeggettaVeggetta Member Posts: 42 ★
    It often happens to me while playing MCOC (Galaxy S8). Even a slight movement of the phone triggers the screen rotation. This is not a new issue but I don't remember it happening with my previous phone.
  • PoindexterPoindexter Member Posts: 12
    Kabam Rimehaven wrote: »
    Hey there,

    Thanks for bringing this to our attention! We are currently aware of this ongoing issue and are in the midst of investigating into a resolution. Please understand that issues like these have a much more complicated investigation process, and what can fix the issue for one Summoner, might not for another. We thank you for your patience and apologize for any inconveniences caused by this.

    haha thanks really appreciate it!
  • PoindexterPoindexter Member Posts: 12
    Veggetta wrote: »
    It often happens to me while playing MCOC (Galaxy S8). Even a slight movement of the phone triggers the screen rotation. This is not a new issue but I don't remember it happening with my previous phone.

    did you ever find a way to stop it?
  • EnderDraco58EnderDraco58 Member Posts: 957 ★★
    Happened to me too a few times. Usually closing the app and reopening it, or just furiously shaking my phone works.
  • PoindexterPoindexter Member Posts: 12
    EnderDraco58 wrote: »
    Happened to me too a few times. Usually closing the app and reopening it, or just furiously shaking my phone works.

    haha havent tried shaking the screen ill give that a go closing the app doesnt fix it for me tho
  • PoindexterPoindexter Member Posts: 12
    EnderDraco58 wrote: »
    Happened to me too a few times. Usually closing the app and reopening it, or just furiously shaking my phone works.

    shaking the screen didnt work also hitting the phone didnt :( hahaha
  • VeggettaVeggetta Member Posts: 42 ★
    Poindexter wrote: »
    Veggetta wrote: »
    It often happens to me while playing MCOC (Galaxy S8). Even a slight movement of the phone triggers the screen rotation. This is not a new issue but I don't remember it happening with my previous phone.

    did you ever find a way to stop it?

    Had not been through the forums in a while so I am answering with two months delay.

    No. It still rotates randomly. With the last update there is a kind of pause in animation before it actually rotates, giving me about a second to rotate the phone and continue the fight. Phone has hit the ground twice :/
  • Edy_HTCEdy_HTC Member Posts: 3
    I use an LG G4 Stylus (dual SIM version) and this happens often. The game will be fine for months, then one morning (like this morning) it just starts spinning incessantly, like every half-second! And once the spinning starts, there's no stopping it. I have tried everything mentioned above to no avail and having to wait for the length of time it will take for the game to stop spinning of its own accord doesn't sound like a sustainable solution to me.

    Any help is welcome.
  • Ajjohnsbb8Ajjohnsbb8 Member Posts: 191 ★
    This Happens To Me, Device Is Apple IPad Mini 4 Running iOS 11.4.1
  • LurekLurek Member Posts: 15 ★
    You are not alone happens to me once in a while,when playing game
  • GrimmbananaGrimmbanana Member Posts: 711 ★★
    So are they stealing the spinning screen effect from the 60's batman series?
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