Expired T2 alpha during emergency maintenance

As a seasoned summoner with this game i am used to the game crashing every so often. However this last "emergency maintenance" came when i was a couple hours away from having a T2 alpha expire in my stash. I was waiting to see if i could obtain 3k more T4 mystic shards to upgrade a champ via i wanted before commiting to another champ just to use my T2 alpha. Of course the game goes down for emergency maintenance during which i tried for 4 hours to log back in to use my T2 alpha before it expired. Obviously i wasnt able to get on and my T2 alpha has now gone to waste. Ive submitted multiple tickets to kabam support only to get the same copy and past bull@*#$ response saying theyre "sorry for the inconvenience". Sorry doesnt give me back my T2 alpha i worked so hard for. As someone who has played this game for more than 2.5 years i am outraged they are not even TRYING to help solve my issue. Is it possible to have a conversation with a real person from kabam or will i just keep getting automated responses?

Comments

Voltolos

There was no way you could get 3k Mystic shards during the maintenance. It was your fault

Demonzfyre

Medaks wrote: »

As a seasoned summoner with this game i am used to the game crashing every so often. However this last "emergency maintenance" came when i was a couple hours away from having a T2 alpha expire in my stash. I was waiting to see if i could obtain 3k more T4 mystic shards to upgrade a champ via i wanted before commiting to another champ just to use my T2 alpha. Of course the game goes down for emergency maintenance during which i tried for 4 hours to log back in to use my T2 alpha before it expired. Obviously i wasnt able to get on and my T2 alpha has now gone to waste. Ive submitted multiple tickets to kabam support only to get the same copy and past bull@*#$ response saying theyre "sorry for the inconvenience". Sorry doesnt give me back my T2 alpha i worked so hard for. As someone who has played this game for more than 2.5 years i am outraged they are not even TRYING to help solve my issue. Is it possible to have a conversation with a real person from kabam or will i just keep getting automated responses?

You had 30 days. It's not the fault of the maintenance.

Appleisgod

Voltolos wrote: »

There was no way you could get 3k Mystic shards during the maintenance. It was your fault

You sure?

Stiky

We all had some problems the maintenance cost us the war. But thanks God I didn't ended up like u did the maintenance took about 7-9 hours that's alot of game play time wasted and people like and take discussion's based on it. I hope kabam understand the how badly it effected us and give out some good rewards for once

Tendersquad

Demonzfyre wrote: »

Medaks wrote: »

As a seasoned summoner with this game i am used to the game crashing every so often. However this last "emergency maintenance" came when i was a couple hours away from having a T2 alpha expire in my stash. I was waiting to see if i could obtain 3k more T4 mystic shards to upgrade a champ via i wanted before commiting to another champ just to use my T2 alpha. Of course the game goes down for emergency maintenance during which i tried for 4 hours to log back in to use my T2 alpha before it expired. Obviously i wasnt able to get on and my T2 alpha has now gone to waste. Ive submitted multiple tickets to kabam support only to get the same copy and past bull@*#$ response saying theyre "sorry for the inconvenience". Sorry doesnt give me back my T2 alpha i worked so hard for. As someone who has played this game for more than 2.5 years i am outraged they are not even TRYING to help solve my issue. Is it possible to have a conversation with a real person from kabam or will i just keep getting automated responses?

You had 30 days. It's not the fault of the maintenance.

So you have never held something in your stash til last minute????

Voltolos

At least not t2 alphas. Maybe some Iso or something like that because its not as hard to get

Demonzfyre

Tendersquad wrote: »

Demonzfyre wrote: »

Medaks wrote: »

As a seasoned summoner with this game i am used to the game crashing every so often. However this last "emergency maintenance" came when i was a couple hours away from having a T2 alpha expire in my stash. I was waiting to see if i could obtain 3k more T4 mystic shards to upgrade a champ via i wanted before commiting to another champ just to use my T2 alpha. Of course the game goes down for emergency maintenance during which i tried for 4 hours to log back in to use my T2 alpha before it expired. Obviously i wasnt able to get on and my T2 alpha has now gone to waste. Ive submitted multiple tickets to kabam support only to get the same copy and past bull@*#$ response saying theyre "sorry for the inconvenience". Sorry doesnt give me back my T2 alpha i worked so hard for. As someone who has played this game for more than 2.5 years i am outraged they are not even TRYING to help solve my issue. Is it possible to have a conversation with a real person from kabam or will i just keep getting automated responses?

You had 30 days. It's not the fault of the maintenance.

So you have never held something in your stash til last minute????

Nope.

LoPresti

Worst support ever, I doubt you will get anything.

GSTAR21

Voltolos wrote: »

There was no way you could get 3k Mystic shards during the maintenance. It was your fault

3K mystic shards is pretty easy to get if you're lucky with a glory crystal or simply do the master mode or uncollected mode monthly event for the T4CC fragments. It was a perfectly reachable goal

Medaks

I was planning on using glory rewards from AQ milestone to hope for mystic shards from crystal before bringin an unduped champ to r4

MarzGroove

Entering multiple tickets does nothing but make their job harder and slow down the response.

Austin555555

Tendersquad wrote: »

Demonzfyre wrote: »

Medaks wrote: »

As a seasoned summoner with this game i am used to the game crashing every so often. However this last "emergency maintenance" came when i was a couple hours away from having a T2 alpha expire in my stash. I was waiting to see if i could obtain 3k more T4 mystic shards to upgrade a champ via i wanted before commiting to another champ just to use my T2 alpha. Of course the game goes down for emergency maintenance during which i tried for 4 hours to log back in to use my T2 alpha before it expired. Obviously i wasnt able to get on and my T2 alpha has now gone to waste. Ive submitted multiple tickets to kabam support only to get the same copy and past bull@*#$ response saying theyre "sorry for the inconvenience". Sorry doesnt give me back my T2 alpha i worked so hard for. As someone who has played this game for more than 2.5 years i am outraged they are not even TRYING to help solve my issue. Is it possible to have a conversation with a real person from kabam or will i just keep getting automated responses?

You had 30 days. It's not the fault of the maintenance.

So you have never held something in your stash til last minute????

No. If I am over flowing in a T4, I rank someone up with the T4 nd claim the one in my stash

Demonzfyre

Medaks wrote: »

I was planning on using glory rewards from AQ milestone to hope for mystic shards from crystal before bringin an unduped champ to r4

So who would you blame if you didnt get mystic shards from the crystal? Your mystic shards weren't a guarantee to get but yet you want to blame Kabam for you not using the T2A in 30 days.

Bruce12342

You guys are mental. He’s SMART. It’s like having the choice to r4 duped Magik or r4 someone else who is useful, but not as useful... you should wait until you can’t anymore... your plan makes perfect sense.

I would’ve done the same thing and believe you deserve the t2a back.

JRock808

Demonzfyre wrote: »

Medaks wrote: »

I was planning on using glory rewards from AQ milestone to hope for mystic shards from crystal before bringin an unduped champ to r4

So who would you blame if you didnt get mystic shards from the crystal? Your mystic shards weren't a guarantee to get but yet you want to blame Kabam for you not using the T2A in 30 days.

He said he would have ranked up someone else if he didn’t get the frags. Lots of people do this, it’s not some unheard of crazy thing. If he had something he really wanted to rank up prior it wouldn’t have been expiring in the first place. He was trying to get the materials he needed for what he wanted to do, and barring that he would have gone with a less desirable option at the end,

While it’s always risky to wait that long, no one could have expected or planned for 8+ hours of downtime. But keep defending the indefensible. He had a time frame, Kabam shortened that frame

Demonzfyre

JRock808 wrote: »

Demonzfyre wrote: »

Medaks wrote: »

I was planning on using glory rewards from AQ milestone to hope for mystic shards from crystal before bringin an unduped champ to r4

So who would you blame if you didnt get mystic shards from the crystal? Your mystic shards weren't a guarantee to get but yet you want to blame Kabam for you not using the T2A in 30 days.

He said he would have ranked up someone else if he didn’t get the frags. Lots of people do this, it’s not some unheard of crazy thing. If he had something he really wanted to rank up prior it wouldn’t have been expiring in the first place. He was trying to get the materials he needed for what he wanted to do, and barring that he would have gone with a less desirable option at the end,

While it’s always risky to wait that long, no one could have expected or planned for 8+ hours of downtime. But keep defending the indefensible. He had a time frame, Kabam shortened that frame

The thing is it would mean he has 12 T2A in inventory anyway. If its getting that close and you'd be willing to rank to save the overflow, why not do it way before? He already had the resources to rank someone else. T4B and T1A are easy to come by. So the excuse of "he would of ranked someone else" doesnt hold water.

Appleisgod

Demonzfyre wrote: »

JRock808 wrote: »

Demonzfyre wrote: »

Medaks wrote: »

I was planning on using glory rewards from AQ milestone to hope for mystic shards from crystal before bringin an unduped champ to r4

So who would you blame if you didnt get mystic shards from the crystal? Your mystic shards weren't a guarantee to get but yet you want to blame Kabam for you not using the T2A in 30 days.

He said he would have ranked up someone else if he didn’t get the frags. Lots of people do this, it’s not some unheard of crazy thing. If he had something he really wanted to rank up prior it wouldn’t have been expiring in the first place. He was trying to get the materials he needed for what he wanted to do, and barring that he would have gone with a less desirable option at the end,

While it’s always risky to wait that long, no one could have expected or planned for 8+ hours of downtime. But keep defending the indefensible. He had a time frame, Kabam shortened that frame

The thing is it would mean he has 12 T2A in inventory anyway. If its getting that close and you'd be willing to rank to save the overflow, why not do it way before? He already had the resources to rank someone else. T4B and T1A are easy to come by. So the excuse of "he would of ranked someone else" doesnt hold water.

Are you just not coping with what everyone else does

Bruce12342

Demonzfyre wrote: »

JRock808 wrote: »

Demonzfyre wrote: »

Medaks wrote: »

I was planning on using glory rewards from AQ milestone to hope for mystic shards from crystal before bringin an unduped champ to r4

So who would you blame if you didnt get mystic shards from the crystal? Your mystic shards weren't a guarantee to get but yet you want to blame Kabam for you not using the T2A in 30 days.

He said he would have ranked up someone else if he didn’t get the frags. Lots of people do this, it’s not some unheard of crazy thing. If he had something he really wanted to rank up prior it wouldn’t have been expiring in the first place. He was trying to get the materials he needed for what he wanted to do, and barring that he would have gone with a less desirable option at the end,

While it’s always risky to wait that long, no one could have expected or planned for 8+ hours of downtime. But keep defending the indefensible. He had a time frame, Kabam shortened that frame

The thing is it would mean he has 12 T2A in inventory anyway. If its getting that close and you'd be willing to rank to save the overflow, why not do it way before? He already had the resources to rank someone else. T4B and T1A are easy to come by. So the excuse of "he would of ranked someone else" doesnt hold water.

The t1a and t4b aren’t the issue, it’s the t2a. Just because someone has 12 doesn’t mean they feel like they have tons and can just spend them on whoever. I always keep at least 8 t2a and I’ve had up to 3 t2a in my stash before because they are just that rare.

Regardless, he had others that could have been ranked, but wanted someone specific and that absolutely ‘holds water’ (to quote you).

hungryhungrybbq

Yeah, they are missing the point in an effort to try to shame a player who lost a valuable resource because the game crashed. He was following the rules and intended to is the resource before it expired. Game unexpectedly crashes..he is unable to do so as a direct result of this. It's very straight forward. I'm not sure why were debating this.

hungryhungrybbq

*use the resource

Bruce12342

hungryhungrybbq wrote: »

Yeah, they are missing the point in an effort to try to shame a player who lost a valuable resource because the game crashed. He was following the rules and intended to is the resource before it expired. Game unexpectedly crashes..he is unable to do so as a direct result of this. It's very straight forward. I'm not sure why were debating this.

Nailed it.

hungryhungrybbq

I'd say it's actually a fair assertion to say that any resource that expired during the crash should be replaced.

Bruce12342

hungryhungrybbq wrote: »

I'd say it's actually a fair assertion to say that any resource that expired during the crash should be replaced.

Agreed.

I want my duel credits back.