Not sure when you were getting the response back from Kabam that it is a hardware issue and not on their end but I submitted a ticket today and it responded that they are aware of the issue and are investigating and referred me to this post. Which was a little funny since I technically started this post albeit many others have merged with it but still
My phone was overheating and turning off today while playing the new update. The iPhone 7 plus I used has never had a problem with previous versions of this MCOC. I only play this game on the phone, so, what changed over the last week or so? Anyway, I submitted a ticket today regarding it.
This was the feedback I received, which I think will be useful for others.
"Hello,
Thank you for writing to us! My name is XXXXX, and I am more than happy to help you today.
I understand that you're coming across some issues with your Phone overheating while playing our game. I know how this can be pretty frustrating for you. I'm afraid that what you are experiencing though may not have to do with our game, but rather a hardware issue within your Phone itself, and I must advise a degree of caution when you come across this happening. Since our game requires a lot of processing power, you phone may be coming across a malfunction in its hardware to prevent it from pushing the processing power harder than it should, which causes the overheating. This can slowly result in your battery overheating and swelling, which is a big no-no for safety.
At your earliest convenience, I would suggest to have a phone repair service or something similar diagnose your device. I apologize for any sour news this makes for you, and I wish you the best of luck in your endeavors going forward. If you ever come across any other questions or concerns, please feel free to let us know, and we will be happy to help out. "
I took my phone to the local Apple shop due to the overheating and battery draining.
I was told by them that it is a software issue not the phone.
I was also advised to delete the mcoc app and not play it or it would result in permanent damage to my phone.
Because it is a software issue (mcoc app) and if the phone was damaged by it I was informed that Apple would void the phones warrantly
One of my fellow Alliance mates is having MAJOR glitches with 19.0
Device : Samsung Galaxy tab S2
OS : Android
WiFi is his main connection method at various locations. Coffee shops. Home. Etc. Doesn't seem to matter which way he connects.
He uninstalled and reinstalled the app. Those screenshots above are the aftermath. It was only dropping signal mid battle. AQ, solo, arena, didn't matter where he was. Here's few more to show it wasn't isolated to any part of the game for him.
The video file format is not allowed, but it's a sight to behold. If needed, I'll have him send it in another support ticket. I hope this gets resolved soon. I feel bad for anyone effected by this. I can't begin to imagine how frustrating this is. He's talking about stepping out of the Alliance until this gets sorted. I talked him into sticking around. Not his fault this is happening. Not anyone's fault really. Just something goofy in the code that's effecting devices at random it would seem. At least judging by the previous replies. Personally both of my devices are running fine. S5 and S7. No issues.
iPhone 7 Plus, 11.4 over cellular Lasted game update installed and had same issues that everyone mentioned yesterday but overheating was and is the most noticeable and common in my case. Phone froze and rebooted several times yesterday.
Device and Model: iPhone 7
Device Operating System: 11.4
WiFi Only
Game Version Installed: 19.0.0
Game Mode: All available right now: AQ, Arena, New Quest
Description of the Issue: Phone gets hot which begins to affect all aspects of game: lag, lost sound temporarily, game crashes. Slow reboot
Ok all the latest Patch update has failed, There does not appear to be a fix or roll back for the latest update from KABAM. Phones do get warm when you play mobile games. Update is in conflict with IOS, but where ?. I have only thought of this for a few minutes. i also found that keyboard would switch to default during game.. i use a 3rd party app for keyboard. Also found screen darken and blink a few times. I only play for a few minutes before phone becomes hot. i switch off phone and wait about 30 minutes too cool down before. There is no update to fix Patch 19.0.0, but when do KABAM every sends update on resolving problems. Looks like a tough month Bugs and Known Issues section in forum better add more space to Bugs and Known Issues Sever. .I only hope it get fixed as soon as possible
2nd Update on this game.
Use Energy in Quest unable to compete more than 3 or 4 fights in arena, before phone becomes hot. i am so worried now that phone coud brick while playing . AW that's a i feel i can do, i don't want to damage my phone. Waiting for a response from KABAM to say thats it is safe for meners to use devices. Members should backup data. I Hope Apple are helping o resolve this problem too. Lots of members brought 1 type of phone because the performance was better. I did LOL
I really hope there is some feedback on if this problem has been resolved. it's really hard to log on and look to see when game will fail when you play. I just can't after phone becomes hot, i just switch phone off , Will log on to do AW, If i can. It's not a great time in game if you can't pay
Device and Model: iPhone 7
Device Operating System: 11.4
WiFi Only
Game Version Installed: 19.0.0
Game Mode: All available right now: AQ, Arena, New Quest
Description of the Issue: Phone gets hot which begins to affect all aspects of game: lag, lost sound temporarily, game crashes. Slow reboot
Ok all the latest Patch update has failed, There does not appear to be a fix or roll back for the latest update from KABAM. Phones do get warm when you play mobile games. Update is in conflict with IOS, but where ?. I have only thought of this for a few minutes. i also found that keyboard would switch to default during game.. i use a 3rd party app for keyboard. Also found screen darken and blink a few times. I only play for a few minutes before phone becomes hot. i switch off phone and wait about 30 minutes too cool down before. There is no update to fix Patch 19.0.0, but when do KABAM every sends update on resolving problems. Looks like a tough month Bugs and Known Issues section in forum better add more space to Bugs and Known Issues Sever. .I only hope it get fixed as soon as possible
2nd Update on this game.
Use Energy in Quest unable to compete more than 3 or 4 fights in arena, before phone becomes hot. i am so worried now that phone coud brick while playing . AW that's a i feel i can do, i don't want to damage my phone. Waiting for a response from KABAM to say thats it is safe for meners to use devices. Members should backup data. I Hope Apple are helping o resolve this problem too. Lots of members brought 1 type of phone because the performance was better. I did LOL
I really hope there is some feedback on if this problem has been resolved. it's really hard to log on and look to see when game will fail when you play. I just can't after phone becomes hot, i just switch phone off , Will log on to do AW, If i can. It's not a great time in game if you can't pay
Battery case with 100% battery on phone. It’s the game overheating the phone so badly it crashing.
Made a report and kabam sent me a auto message and didn’t even inform me there was a thread or others with the issue Tuesday. Tried writing back to email and got a auto response the issue was closed.
After so much unrest with the games community and kabam drops the ball on such a huge issue that could ruin your device! Looks like they are forcing us to not signin tomorrow for the 6th. We have recently lost quite a few strong players in our alliance who have been in the game since the beginning because of glitches...
@Kabam Miike why were people who were having issues not warned of potential issues of overheating that could destroy their devices and void their warranty?
Straight from Apple. Do not keep playing if you are having overheating issues. You are not covered by warranty, since it is a 3rd party app not pre-installed on the device by Apple.
It is an Apple approved app, but part of the third-party licensing fine print states that responsibility ends there. Wait for a patch.
Left an app store review warning iOS users not to install 19.0, to wait for a confirmed fix rev. Kabam should voluntarily suspend download on iOS devices until resolved.
Reading comments, Maybe wait for Buff for Patch 19.0 0. try and keep device cool
It's tough. Being in an alliance puts pressure to have to play and put your device at risk. Plus even if you hypothetically play in a freezer, something is causing the device to overheat internally, I think it'll still damage over time. I THINK...
After updating, I played just 20 minutes, the phone is very hot and takes big consumer of electricity. The screen of the mobilephone went off, then I light up the phone screen and go back to game, the game is always crashed and I have to fight again.
iPhone 7 ios 10.2.1
One of my alliance members is experiencing this and other things like these.
I've had mine crash twice now. The phone, not just the game. Screen goes black white circle of lines as tho its loading and then it reboots. Thought my phone was on the blink again
Hmm laggy as well, keeps freezing in fights.
Mines running hotter as well.
Read post about phone issues, seems mainly about iphone7.
Funnily enough, thats my phone as well and im have same problems as others
Great
I know, It actually affects the phone not just the game.
3 times now it will freeze, then goes black then the white loading wheel then it asks for my pin/ thumb print as though its crashed and rebooted. Game and all apps were shutdown
Also my phone dis freeze for about a minute. I mean totally. No buttons wud work, nothing. Then it unfroze on its own.
Thought the phone was bricked eapecially after last months phone went duff.
It will be some in game subroutine thrashing its ass off, causing slow downs, overheating and battery draining i bet.
Figured i'd post since he doesn't have a forum account and I do, from our line group.
After downloading mcoc version 19.0
Phone gets really hot after few minutes of playing like 5-10mins. Battery drain super fast. When it does phone completely become unresponsive to touch and none the button works. And then phone automatically restart. Here are the details.
Iphone 7 Plus
IOS 11.4
Game version 19.0
On wifi
My phone battery currently supporting normal peak performance as shown in battery setting
Device and Model: iPhone 6(brother’s) and 6s(mine)
Device Operating System: 11.4
WiFi Only
Globe (cellular carrier)
Description of the Issue: iPhone gets hot and easily drains battery percentage. Also some of the buff’s description become codes when in arena.
Thank you for picture of error , i just wait for phone to become hot and it's always in arena, i just switch off now to cool . problem impact to arena environment when phone gets hot , Mystic champion. recent MD and dexterity testing utility.mastery some sort of error on software code, , when phone gets hot ..who knows ?
So this is getting ridiculous. The game is lagging like crazy now and nothing is being done. When its time to shutdown for emergency maintence you dont. Fix the game, resources are being spent and we get no compensation whatsoever. Why is this such an issue these days. The game is not performing nowhere near a respectable standard. Its frustrating. We give so much into this game and we get back such little from you all.
Phone gets really hot really quickly. Phone buttons got unresponsive every once in a while at the same time the audio ceases, then it restarts and is fine for a while.
Hey everybody, we're looking to get some more information for us to investigate the cause of this issue.
If you are here to report issues like the ones that others are listing, please give us the following information:
OS
Device Model
Carrier
Wifi or Cellular Network
Thank you all of you that have already given us this information. We are working on figuring out exactly what you might be experiencing, and why.
- Miike
Ever since I downloaded the new update my phone has been acting… Let’s call it weird. First, all buttons on iPhone 7 Plus became unresponsive. Volume, home, power, even lock switch. Could still navigate the game but would not let me exit until I finally did a hard shutdown (wouldn’t allow soft shut down) my phone has NEVER done this before.
Next, after just a little bit of use the game starts glitching horrendously and load times between flights was about 5 times longer.
Other apps, like line, got stuck on loading screen.
Is it just me or anyone else…?
IM BACK! Thank god for that!
What @WiMak says! My iPhone 7 did the same thing! Everything become unresponsive, I had to hard **** down too.
Couldn’t lock the phone, press the middle button to go home. First time it happened I got worried I’m gonna need a new phone, second time it happened I seen it’s due to the update.
Not been on it all day, only to place defence, as I don’t want it to happen again.
Hey everybody, we're looking to get some more information for us to investigate the cause of this issue.
If you are here to report issues like the ones that others are listing, please give us the following information:
OS
Device Model
Carrier
Wifi or Cellular Network
Thank you all of you that have already given us this information. We are working on figuring out exactly what you might be experiencing, and why.
- Miike
Ever since I downloaded the new update my phone has been acting… Let’s call it weird. First, all buttons on iPhone 7 Plus became unresponsive. Volume, home, power, even lock switch. Could still navigate the game but would not let me exit until I finally did a hard shutdown (wouldn’t allow soft shut down) my phone has NEVER done this before.
Next, after just a little bit of use the game starts glitching horrendously and load times between flights was about 5 times longer.
Other apps, like line, got stuck on loading screen.
Is it just me or anyone else…?
IM BACK! Thank god for that!
What @WiMak says! My iPhone 7 did the same thing! Everything become unresponsive, I had to hard **** down too.
Couldn’t lock the phone, press the middle button to go home. First time it happened I got worried I’m gonna need a new phone, second time it happened I seen it’s due to the update.
Not been on it all day, only to place defence, as I don’t want it to happen again.
Random emergency maintenances
Overheats and fries our batteries
Randomly makes the device shut down
Extremely laggy gameplay
Rewards for events are gradually decreasing
Occasionally shifts the meta (as it almost did with the AW defender diversity)
Lack of communication between community and mods
I wonder how long it’s gonna take them to fix all that.
Comments
Hahahahaha that response. Golden.
Umm yea this is bad
Ios 11.4
Game version 19.0
AT&T
Wifi
Overheating the device (new issue since 19.0)
Excessive Battery drain
Latency (ongoing since before 19.0, but more prevalent now)
I will only be logging once for the calendar. Can’t risk my device. Very dissatisfied.
Device : Samsung Galaxy tab S2
OS : Android
WiFi is his main connection method at various locations. Coffee shops. Home. Etc. Doesn't seem to matter which way he connects.
He uninstalled and reinstalled the app. Those screenshots above are the aftermath. It was only dropping signal mid battle. AQ, solo, arena, didn't matter where he was. Here's few more to show it wasn't isolated to any part of the game for him.
The video file format is not allowed, but it's a sight to behold. If needed, I'll have him send it in another support ticket. I hope this gets resolved soon. I feel bad for anyone effected by this. I can't begin to imagine how frustrating this is. He's talking about stepping out of the Alliance until this gets sorted. I talked him into sticking around. Not his fault this is happening. Not anyone's fault really. Just something goofy in the code that's effecting devices at random it would seem. At least judging by the previous replies. Personally both of my devices are running fine. S5 and S7. No issues.
Device Operating System: 11.4
WiFi Only
Game Version Installed: 19.0.0
Game Mode: All available right now: AQ, Arena, New Quest
Description of the Issue: Phone gets hot which begins to affect all aspects of game: lag, lost sound temporarily, game crashes. Slow reboot
Ok all the latest Patch update has failed, There does not appear to be a fix or roll back for the latest update from KABAM. Phones do get warm when you play mobile games. Update is in conflict with IOS, but where ?. I have only thought of this for a few minutes. i also found that keyboard would switch to default during game.. i use a 3rd party app for keyboard. Also found screen darken and blink a few times. I only play for a few minutes before phone becomes hot. i switch off phone and wait about 30 minutes too cool down before. There is no update to fix Patch 19.0.0, but when do KABAM every sends update on resolving problems. Looks like a tough month Bugs and Known Issues section in forum better add more space to Bugs and Known Issues Sever. .I only hope it get fixed as soon as possible
2nd Update on this game.
Use Energy in Quest unable to compete more than 3 or 4 fights in arena, before phone becomes hot. i am so worried now that phone coud brick while playing . AW that's a i feel i can do, i don't want to damage my phone. Waiting for a response from KABAM to say thats it is safe for meners to use devices. Members should backup data. I Hope Apple are helping o resolve this problem too. Lots of members brought 1 type of phone because the performance was better. I did LOL
I really hope there is some feedback on if this problem has been resolved. it's really hard to log on and look to see when game will fail when you play. I just can't after phone becomes hot, i just switch phone off , Will log on to do AW, If i can. It's not a great time in game if you can't pay
comments pease
Sorry, you can always pay , want play time
Battery case with 100% battery on phone. It’s the game overheating the phone so badly it crashing.
Made a report and kabam sent me a auto message and didn’t even inform me there was a thread or others with the issue Tuesday. Tried writing back to email and got a auto response the issue was closed.
After so much unrest with the games community and kabam drops the ball on such a huge issue that could ruin your device! Looks like they are forcing us to not signin tomorrow for the 6th. We have recently lost quite a few strong players in our alliance who have been in the game since the beginning because of glitches...
@Kabam Miike why were people who were having issues not warned of potential issues of overheating that could destroy their devices and void their warranty?
Device Operating System: 11.4
WiFi Only and Verizon
Description of the Issue: iPhone 7 gets hot which begins to affect all aspects of game: lag, lost sound temporarily, game crashes and phone crashing.
Straight from Apple. Do not keep playing if you are having overheating issues. You are not covered by warranty, since it is a 3rd party app not pre-installed on the device by Apple.
It is an Apple approved app, but part of the third-party licensing fine print states that responsibility ends there. Wait for a patch.
More eye-opening is this isn't the first DAY it's occurred.
Device Operating System: 11.4
WiFi Only
Globe (cellular carrier)
Description of the Issue: iPhone gets hot and easily drains battery percentage. Also some of the buff’s description become codes when in arena.
It's tough. Being in an alliance puts pressure to have to play and put your device at risk. Plus even if you hypothetically play in a freezer, something is causing the device to overheat internally, I think it'll still damage over time. I THINK...
iPhone 7 ios 10.2.1
One of my alliance members is experiencing this and other things like these.
Figured i'd post since he doesn't have a forum account and I do, from our line group.
😳😂
Phone gets really hot after few minutes of playing like 5-10mins. Battery drain super fast. When it does phone completely become unresponsive to touch and none the button works. And then phone automatically restart. Here are the details.
Iphone 7 Plus
IOS 11.4
Game version 19.0
On wifi
My phone battery currently supporting normal peak performance as shown in battery setting
Thank you for picture of error , i just wait for phone to become hot and it's always in arena, i just switch off now to cool . problem impact to arena environment when phone gets hot , Mystic champion. recent MD and dexterity testing utility.mastery some sort of error on software code, , when phone gets hot ..who knows ?
comments please
iOS 11.3
Phone gets really hot really quickly. Phone buttons got unresponsive every once in a while at the same time the audio ceases, then it restarts and is fine for a while.
Random emergency maintenances
Overheats and fries our batteries
Randomly makes the device shut down
Extremely laggy gameplay
Rewards for events are gradually decreasing
Occasionally shifts the meta (as it almost did with the AW defender diversity)
Lack of communication between community and mods
I wonder how long it’s gonna take them to fix all that.