Downtime Compensation [Merged Threads]

Will there be compensation for the recent “emergency maintenance”

Comments

udhabaj wrote: »

Next update :
Hey everyone we've discussed about compensation and will have update for you guys BY THE END OF THIS GAME and will be handing out the items in the next life.

Fix the crashing and performance issue first goddamnit.
Release an update with fix

LMAO!

I'm honestly still following this thread for the fun of it. Like this comment. Oh my God.

udhabaj

Neroa65 wrote: »

udhabaj wrote: »

Next update :
Hey everyone we've discussed about compensation and will have update for you guys BY THE END OF THIS GAME and will be handing out the items in the next life.

Fix the crashing and performance issue first goddamnit.
Release an update with fix

LMAO!

I'm honestly still following this thread for the fun of it. Like this comment. Oh my God.

Glad to hear i made you laugh😂

Joey0480

We are at the point where they should have waived all these discussions and just provided what the max compensation should have been. There is an upset player base and prolonging this to nitpick what should and shouldnt be given is making things worse. Suck it up and appease the players that fund this game

Apache

max compensation or nothing

KillerRino19

I love this thread

unknown

This content has been removed.

Wooton1717

Yeah this sounds horrible lol. "tentatively"

Werewrym

I think it's safe to assume nothing will happen until "early next week"

unknown

This content has been removed.

Mjölnir1852

In the long run, giving out what players are asking for - regardless of whether or not it’s fair - will earn Kabam some much needed brownie points among the base and would likely not cost developers anything.

Players are more likely to spend if they are content. Yes while In the short term distributing some rank downs and a 5* awakening could potentially cost kabam a few bucks, in the long term, players who are happy with the game are more likely to buy offers. I don’t really care what the compensation is - as I’ve already decided against spending another dollar on this game - but from a pure PR stance, Kabam is botching this by caring more about making sure they don’t overcompensate players rather than simply throwing em a bone and saying “our bad.”

Joey0480

Mjölnir1852 wrote: »

In the long run, giving out what players are asking for - regardless of whether or not it’s fair - will earn Kabam some much needed brownie points among the base and would likely not cost developers anything.

Players are more likely to spend if they are content. Yes while In the short term distributing some rank downs and a 5* awakening could potentially cost kabam a few bucks, in the long term, players who are happy with the game are more likely to buy offers. I don’t really care what the compensation is - as I’ve already decided against spending another dollar on this game - but from a pure PR stance, Kabam is botching this by caring more about making sure they don’t overcompensate players rather than simply throwing em a bone and saying “our bad.”

Agreed....short term loss but long term gain

Born_warrior

Where’s the update for this morning? What time will it be?

unknown

This content has been removed.

explorershane

and the phone melting making grinding impossible compensation ?

Kabam Lyra

Hi all!

Thanks for your patience again and apologies for the delay. Please check out our plans for compensation in this thread.

Werewrym

Kabam Lyra wrote: »

Hi all!

Thanks for your patience again and apologies for the delay. Please check out our plans for compensation in this thread.

What does it mean that you are rewarding those generic rewards to those on prior to the outage? What about the people that couldn't make it on during the outage?

Raganator

Pffff....no 5* awakening gem? Lame /s/.

unknown

This content has been removed.

Thawnim

Werewrym wrote: »

Kabam Lyra wrote: »

Hi all!

Thanks for your patience again and apologies for the delay. Please check out our plans for compensation in this thread.

What does it mean that you are rewarding those generic rewards to those on prior to the outage? What about the people that couldn't make it on during the outage?

I think it means anyone playing the game prior to that date when the outage first occurred.

XxOriginalxX

Guys guys, were getting compensation! “Early next week” so...next next Saturday!

Slig

Pretty pathetic

Werewrym

Thawnim wrote: »

Werewrym wrote: »

Kabam Lyra wrote: »

Hi all!

Thanks for your patience again and apologies for the delay. Please check out our plans for compensation in this thread.

What does it mean that you are rewarding those generic rewards to those on prior to the outage? What about the people that couldn't make it on during the outage?

I think it means anyone playing the game prior to that date when the outage first occurred.

Ok that would make sense. That better be the way they are doing it. I wouldn't put it past them to only compensate those that were kicked out when the game went down though.

Mjölnir1852

It took almost a week to come up with 1500 5* shards and some gold?

XxOriginalxX

It’s almost painfully obvious that they did those meetings just so they could satisfy the ones who wanted some compensation, not the (what I believe Is the majority) of the community that wanted max compensation for a maximum bad situation with the maintenance and lag issues and overheating, there should at least be revived in there...but yknow, now that it’s been issued out, there’s not gonna be any change

Werewrym

XxOriginalxX wrote: »

It’s almost painfully obvious that they did those meetings just so they could satisfy the ones who wanted some compensation, not the (what I believe Is the majority) of the community that wanted max compensation for a maximum bad situation with the maintenance and lag issues and overheating, there should at least be revived in there...but yknow, now that it’s been issued out, there’s not gonna be any change

I think they make the mistake of trying to only compensate for what was possible to achieve during the downtime, whereas they should be compensating for the major inconvenience that it was to their ENTIRE player base. Its depressing, but I guess we know what to expect by now... They have set the bar pretty low.

Joey0480

Well that sums up how Kabaam feels about their player base

Str

Kabam Lyra wrote: »

Hi all!

Thanks for your patience again and apologies for the delay. Please check out our plans for compensation in this thread.

I notice it says people in the event quests who joined before the outage get some compensation, but what about those that were trying to log in throughout the down time to do the event quest. Does this mean that because my team wasnt sitting idle in the quest, i am not entitled to the compensation for this? For the hours spend by my phone repeatedly trying to log on to mcoc and the forum with no success? I am hoping i interpreted this wrong.

Mjölnir1852

It is absolutely past time for people to stop spending money on this game.

XxOriginalxX

Werewrym wrote: »

XxOriginalxX wrote: »

It’s almost painfully obvious that they did those meetings just so they could satisfy the ones who wanted some compensation, not the (what I believe Is the majority) of the community that wanted max compensation for a maximum bad situation with the maintenance and lag issues and overheating, there should at least be revived in there...but yknow, now that it’s been issued out, there’s not gonna be any change

I think they make the mistake of trying to only compensate for what was possible to achieve during the downtime, whereas they should be compensating for the major inconvenience that it was to their ENTIRE player base. Its depressing, but I guess we know what to expect by now... They have set the bar pretty low.

This could have been Kabams big redemption moment, but instead, 50,000 gold, 15% of a 5 star, when people thought we deserved minimum 30% and 90 units in the form of energy refills...along with iPhone and andriod errors...I have some hope that they will compensate for those problems more significantly, and with rerunning goldpool...people have to set aside another three days? For crappy milestones...ugh

Fabi1989

This compensation is so fking Bad.....