Downtime Compensation [Merged Threads]

Will there be compensation for the recent “emergency maintenance”

Comments

So I have just read your post about he people affected by this..

Not a single thing mentioned about LEGEND..

I was at the end of my legend run and this downtime affected my run.

This is not fair on all people at all, you have built a reasonable resolution for the goldpool arena people that were affected. But the EQ legend may need reassessing.. (if the legend was still available on that)

Also the legend results for antman quest needs reassessing. Any players affected need to either be refunded/rewarded for this.

mum_m2

why is everyone so up in arms about this? You should be directing your attention to other issues. I'll take the free stuff all day. If you think that the game being down for 10 hours is worth more than 1500 5* shards you're crazy. that's 150 5* shards for every hour they were down. Plus all the other stuff they giving us. I'm pretty happy with it.

Werewrym

Compensation: something, typically money, awarded to someone as a recompense for loss, injury, or suffering.

That's the definition... I just felt like leaving it here since Kabam doesn't seem to know what the word means.

ezmoney

double this probably would've been the correct call but it is what it is.

Werewrym

Werewrym wrote: »

Compensation: something, typically money, awarded to someone as a recompense for loss, injury, or suffering.

That's the definition... I just felt like leaving it here since Kabam doesn't seem to know what the word means.

I think I'll just take my compensation in the form of money please... It was $100 dollars for a full 5* crystal on the 4th, so that'll be $15 (.15*100). I'll put that towards buying a new phone that I can burn up after 5 minutes of playing.

Thawnim

ILovePonies wrote: »

So I have just read your post about he people affected by this..

Not a single thing mentioned about LEGEND..

I was at the end of my legend run and this downtime affected my run.

This is not fair on all people at all, you have built a reasonable resolution for the goldpool arena people that were affected. But the EQ legend may need reassessing.. (if the legend was still available on that)

Also the legend results for antman quest needs reassessing. Any players affected need to either be refunded/rewarded for this.

Event Quest or The Wasp (Lilly) Challenge? Event Quest legend opportunity ended a week before the outage even occurred. But the Lilly Challenge you might have a legit query on.

Batty_Numppo

This compensation announcement went over all sorts of content affected by the outage except one, AW. We lost our war due to not being able to play the last several hours of war, as we were well ahead in attack bonus but only behind by a boss kill at the time of the outage. Because we slipped tiers, we even spent some items to make sure we would win and get back up to tier 2. No consideration for the effect this had on AW?

I’m no idiot - I know there’s no chance you would adjust your compensation. But be a little more thorough next time and know that even with this compensation, most of us still feel as though you’ve let us down.

XxOriginalxX

Well not only is Kabam compensating barely, but, they’re also deleting any posts about the compensation...

Rockon

mum_m2 wrote: »

why is everyone so up in arms about this? You should be directing your attention to other issues. I'll take the free stuff all day. If you think that the game being down for 10 hours is worth more than 1500 5* shards you're crazy. that's 150 5* shards for every hour they were down. Plus all the other stuff they giving us. I'm pretty happy with it.

i agree but my hands are also constantly warm since update 19.0, my phone gets hot just playing the game.

DalBot

So this fix comes for FTP issues while the thousands of us who spent $500+ continue to have to wait for a simple crystal to be issued to our accounts.

Because, you know, priorities and all

sfu_korax

Are they trying to get everyone to quit? Cause with all the recent problems that make playing an unpleasant experience, many people are angry... And what they give us in order to apologise for not fixing simple bugs (failing to do their jobs, which is to programm the game and not milk the whales) is at least laughable at. All of that while they release more and more unobtainable champions for free to play players, without revamping old ones. Last year we had 5.000 5star shards only from a calendar, but now that you would expect them to be more common, they give just 1.500. You can keep your pathetic amount of "compensation" kabam, great job for destroying the game simply because you dont care about it, but about the money it provides you.

unknown

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TheKiryu

Yeah. Garbage as usual. Idk why people thought They will get something decent.

Probably cause Kabam took so long to decide what’s the least amount they should give

Kabam Miike

Thanks for your feedback Summoners,

It's important to remember a few things here. First, the first and foremost goal of these kinds of compensation are to make up for what you missed during the downtime. We want to make sure that all events affected had a resolution, and that any affected Summoner has the situation rectified for them. Compensation packages are not about "Free stuff". The only events that we can't measure how players were affected specifically were things like Event Quest, and Alliance Wars, which is why there are Energy Refills and 5-Star Shards in the package as well.

Secondly, I see a lot of people bringing up the last compensation package that went out. That one was a different situation where it was not possible for us to address every event that was affected because of the repeated downtimes during the month of March. That package was also for an entire month, and not a single night.

And Lastly, we're seeing some comments on other issues, such as problems with devices. This is completely unrelated, and something that we are still investigating.

ILovePonies

The lily challenge yes.. few paths to the end.. was breezing through it.. full suicides.. expensive none farmable boosts used. Send a ticket to kabam.. never got a satisfactory response. Antman challenge for legend seriously needs additional people to be awarded legend for anyone who was in a legit attempt. Or some sort of compensation tor reward all items used. Totally not fair at all, whole legend run ruined and ZERO compensation or resolution.

Horror_punk

All hyped for nothing lmao

Undead

If I'm not mistaken the game was down several times before that.

ExHavok

I don't want to complain about compensation,but it was a 12 hour server maintenance(server crash),it feels like 1500 5* shards is a little bit low,at least you can give 1/4 of a 5* crystal (2500 5* shards) , I don't wanna seem as greedy,but it's my opinion,consider it or not.

Darkrider05

Will it be at the end of today or is it in next week @Kabam Miike

sfu_korax

Something has changed. The game took a good turn last summer, where rewards were more common and the bugs were less. Fast forward a couple of months and there are almost no bug fixes, accesibility of shards for the basic player hasn't changed and the only champs we get are magiks 2.0. Add to that that the developers dont care about the playerbase. Not talking about miike and the others in the forum, but the ones that give them orders. Something needs to be done

Ankalagonn

Well at least the thread where the OG Mods came down to earth from the Olympus and talked to us to keep us at ease and not faint out downgame anxiety was really good... even better than the "compensation" we had just been handed

Kdog76

Underwhelmed. Not surprised unfortunately. I guess the fact that we get anything is better than most apps, but still expected more than a few shards. There was a chance to wow the community here that was lost. This was a very cheap approach to a bad experience that left most players very frustrated. I remember the “my contest was not running up to my standards” comp we used to get- they were way better than this. Come on folks...aspire to be better than this.

Thawnim

Shrinidhi wrote: »

Will it be at the end of today or is it in next week @Kabam Miike

Early next week

Cowboyschamploo1

"which is why there's a bunch of energy refills and 5* shards in the package"😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂

Rodstein

This isnt even a real compensation, is just bs of an excuse, they had us lingering while they throw the 4th deals, they must have earnt a pretty penny for that, otherwise the compensation wouldnt have been this awful, total disrespect to all your player base which such a weak action, so sad

V1PER1987

Kabam Miike wrote: »

Thanks for your feedback Summoners,

It's important to remember a few things here. First, the first and foremost goal of these kinds of compensation are to make up for what you missed during the downtime. We want to make sure that all events affected had a resolution, and that any affected Summoner has the situation rectified for them. Compensation packages are not about "Free stuff". The only events that we can't measure how players were affected specifically were things like Event Quest, and Alliance Wars, which is why there are Energy Refills and 5-Star Shards in the package as well.

Secondly, I see a lot of people bringing up the last compensation package that went out. That one was a different situation where it was not possible for us to address every event that was affected because of the repeated downtimes during the month of March. That package was also for an entire month, and not a single night.

And Lastly, we're seeing some comments on other issues, such as problems with devices. This is completely unrelated, and something that we are still investigating.

So it took all week to come up with this huh Miike? 😂

ILovePonies

Plus @Kabam Miike @Kabam Wolf @Kabam Vydious @Kabam Zibiit @Kabam Loto this thread is not needing to be merged with the other one/closed down as resolved because the legend aspect of it is 100 percent not resolved.

unknown

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MaximumCrash

@Kabam Miike The issue is not necessarily the fact that device problems and server issues are unrelated which I agree are from a technical stand point but what the issue now is perception. Its been a cascade effect with small bugs turning into a major server outage and now symptoms actually effecting devices. I am happy with the compensation given and I seemed to have gotten my phone to stop over heating but more clarity than "we are working on it" is needed. Maybe just me but even just a more frequent update for others to know its not an issue being pushed under the rug.

Noob2435

Kdog76 wrote: »

Underwhelmed. Not surprised unfortunately. I guess the fact that we get anything is better than most apps, but still expected more than a few shards. There was a chance to wow the community here that was lost. This was a very cheap approach to a bad experience that left most players very frustrated. I remember the “my contest was not running up to my standards” comp we used to get- they were way better than this. Come on folks...aspire to be better than this.

Actually all games I have played always gave out rewards when something went wrong and never have they had huge problems like this or waited until the next year to give them out.