Downtime Compensation [Merged Threads]

Will there be compensation for the recent “emergency maintenance”

Comments

So what about all the resources we used on the first Goldpool arena? All the boosts and units only to come up in the 500s? Rerunning the arena doesn’t make up for the time and resources already spent! Seriously this solution really only benefits Kabam by us having to use these things again. Very disappointed in this outcome.

Bapoi

You lot never cease to amaze hahaha.

For less than a week you all start posting threat threads about what should be valid compensation, hyping eachother up to no end. Then when a reasonable package is handed out, you all lose your ability to keep a sphincter closed and freak.

Always a good way to spend dinner, reading all of these replies. I’m sure I’ll be reported, which is fine, but for what it’s worth, I welcome any free stuff. And when the game goes down, I do other things having, you know.. a life..

Now please continue. Don’t forget to rage out over there not being RDTs. Those are missing still.

Noob2435

DrZola wrote: »

It is what it is. My only question: you guys took all the time for this? Couldn’t this have been cooked up over a couple of frosty beverages at the weekly game team powwow?

Dr. Zola

Exactly this seemed more like a phonecall...email...facetime even?

ILovePonies

Kabam Miike wrote: »

TheKiryu wrote: »

Kabam Miike wrote: »

Thanks for your feedback Summoners,

It's important to remember a few things here. First, the first and foremost goal of these kinds of compensation are to make up for what you missed during the downtime. We want to make sure that all events affected had a resolution, and that any affected Summoner has the situation rectified for them. Compensation packages are not about "Free stuff". The only events that we can't measure how players were affected specifically were things like Event Quest, and Alliance Wars, which is why there are Energy Refills and 5-Star Shards in the package as well.

Secondly, I see a lot of people bringing up the last compensation package that went out. That one was a different situation where it was not possible for us to address every event that was affected because of the repeated downtimes during the month of March. That package was also for an entire month, and not a single night.

And Lastly, we're seeing some comments on other issues, such as problems with devices. This is completely unrelated, and something that we are still investigating.

That is fair enough. But Kabam has been extremely naughty and incompetent lately with all update issues,downtime more than once, aw issues, champion bugs(like domino block break- that is costing a lot in items btw, same as overheat issue when in aq aw), leaving 5* gem outside from cash deals and so on and so forth.

Therefore majority of player base assumed that the inadequate long time taken by Kabam to agree on compensation kinda implied that you will try to mend things with summoners and surprise us with something nice for once.

Obviously that is not the case, and it’s fair enough, but with how massive these threads about compensation are, and with the posts people left there if anyone of u had bothered to actually read them , and responded with this exact message before the announcement, you would have avoided this false hope people had.

I mean would it have been so hard to post this exact message on Monday stating that compensation will be exclusive for this and that and will have nothing to do with anything Kabam has **** up lately?

Regardless,hope u take ur time to read this and respond

I'm sorry if we ever gave the impression that this was for anything more than the Outage. I thought we were pretty clear on that from the beginning.

These cases you have brought up are all different issues, and are not related to this at all. If any of them require compensation for themselves, that will be separate, not included here.

Hi @Kabam Miike so you have merged my post here.. understandable.. but no message to why?

so what’s gonna happen to people like me who were at the end of a legend run in lily quest? Just lose out on the items and no legend? No compensation for us? We just the lost cause for trying to be competitive ?

What will it physically cost you as a company to award the players who were in a legit run for legend and was put to a guaranteed fail for legend due to the downtime? NOTHING. Costs you absolutely nothing to award somebody something like a legend badge.

Did the other players use 30 percent non farmable boost for various in game stuff? Did they use units to add on suicides? Did they buy units for the legend run?

This needs reassessing.

Rodstein

Bapoi wrote: »

You lot never cease to amaze hahaha.

For less than a week you all start posting threat threads about what should be valid compensation, hyping eachother up to no end. Then when a reasonable package is handed out, you all lose your ability to keep a sphincter closed and freak.

Always a good way to spend dinner, reading all of these replies. I’m sure I’ll be reported, which is fine, but for what it’s worth, I welcome any free stuff. And when the game goes down, I do other things having, you know.. a life..

Now please continue. Don’t forget to rage out over there not being RDTs. Those are missing still.

So this one is an "adult constructive response"?

unknown

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ASV27

What I don't get is, due to all this being digital goods with no actual value, why not go above and beyond to make the player base happy?

Tsunani

Kabam still rely on the fact that regardless all sh** they do, we will keep spending cause we're addicts.
Compensation should give us the feeling that we are actually winning something out of this trouble, since you can't provide a 100% stable service, at least, give us more than you think we lost.
You waste too much time trying to calculate the losses instead of just being generous with your costumers.

Neroa65

Welp. I help my breath and guess what. I choked to death. Thanks Kabam. You guys legit showed us what we players meant to you.

. Someone please shut this thing down. The whole compensation shebang is over now. That word kinda tastes foul in my mouth/mind.

Gwendoline

Does this compensation package include compensation for the assignments that wheren’t resetting at the start of the event, or are you guys still discussing that?

unknown

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ShadowReptile

@Kabam Miike i was one of the people who was in the chat talking with you guys the night stuff went down. As i addressed then my main issue was the goldpool arena. I am in no way ok with the “solution” you guys came up with. I can not cancel work dates to grind arena for a champ that i could have grinded for that night the game was down. Please explan how this is a “fair” solution. I spent over 10,000 units to get that ticket. There was a set date to which i had a month to schedule work around. This is complete bs and not how you should be treating the player base. The night the game went down you said you cared about us and now this is how we get treated with the absolute minimum to make up for it. I know from being treated like this i will never spend a dime on this game again. Why should i if you guys show you could care less about us? Are you guys just trying to force players to quit so you can claim bankruptcy or something shady like that? Its really sad and pathetic how we get treated as players

XxOriginalxX

I can’t believe that I was hopeful that Kabam was listening, even outside of compensation, no 5 star awakening gem generic...ugh

Bapoi

Rodstein wrote: »

Bapoi wrote: »

You lot never cease to amaze hahaha.

For less than a week you all start posting threat threads about what should be valid compensation, hyping eachother up to no end. Then when a reasonable package is handed out, you all lose your ability to keep a sphincter closed and freak.

Always a good way to spend dinner, reading all of these replies. I’m sure I’ll be reported, which is fine, but for what it’s worth, I welcome any free stuff. And when the game goes down, I do other things having, you know.. a life..

Now please continue. Don’t forget to rage out over there not being RDTs. Those are missing still.

So this one is an "adult constructive response"?

Given the fact that the vast majority of these forums are currently acting out like a bunch of entitled little brats, believing that they are owed free stuff in a free game because their addiction was tested... Definitely.

Now if there was a monthly fee connected to the game, yes, I would want to be compensated as well, as a service I was paying for would be affected.
As it is however, I play a free game, so I have no place demanding anything. I can request something. And if the answer is no, that’s fine.

Too many people are showing way too much testosteron over this game, honestly...

Stagedear85

if you're unhappy go to the app store and place a review on how wonderful kabam is

Primetime_769

Damn why did it take a week to come up with that. Hire me and I can do a better job then you guys. It never should have taken that long to come up that sad of a compensation package. Just for how long it’s takdn the compensation package should be better then this. Did I miss when we are getting this.

unknown

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BigTuna13

@Kabam Miike @Kabam Wolf

This is not acceptable. I deplore everyone who agrees to stop spending. You can start today with #LogOutMCOC, I didn't think it was a good idea before but now I do. Learn from other companies, and political figures...you get ahead of the ENTIRE situation. Not just 1 or 2 while still trying to put out the literal fires in peoples' hands.
By whatever askewed logic that was created in "meetings" for this compensation, it is a joke.

When considering what's FAIR to your player base, your shortsightedness has only achieved FAIR for Kabam only. Kabam is not working properly, and although you don't OWE us anything, the partnership between player and game (and all those creating it) relies on the ability of the game to do things RIGHT by the player.

Many alliances are currently looking for new games OUTSIDE of Kabam's reach because of this current trend of ridiculousness. I've never experienced this nonsense as a gamer at any level or any console. Way to ruin my gaming month.

Serioisly guys, don't just talk about it, be about it.

Nick_Caine_32

ASV27 wrote: »

What I don't get is, due to all this being digital goods with no actual value, why not go above and beyond to make the player base happy?

I think after everything this year we've been through alone, to see what their answer was for this "package" it's safe to say they don't care. They just really don't care at all anymore. Any pretense they had any intention to follow through on what they promised the player base after 12.0 it's safe to say is officially dead. They took a look at all the grievances and decided: 3 energy refills with a value of 90 units total, a small amount of gold, and less 5 star shards than you could earn in this months already terrible rift event (which hasn't scaled in rewards since it started in 2016) was enough to justify all of it. Oh and all of those people who spent thousands of units to get a Goldpool arena ticket and were duped into thinking the milestones would be different or worth it? Sorry guys, you gotta run that whole thing again. Cuz of the fun of it!

I have never dealt with a more out of touch, uncaring and completely oblivious gaming company (or really any company besides Comcast lol) in my entire life. I really hope they don't expect goodwill or thank yous on this answer to the player base. I mean they will have at least one person on this forum in their pocket, making excuses for it, but that was a given. I would challenge a moderator to ask literally anyone else if they think this is fair for even the problems the game had in the last 2 weeks, let alone for all the issues before it building up over months and months. I have completely lost any faith I had in this company to do even the bare minimum anymore. And if my phone starts heating up like everyone else's, that's probably gonna be it for me. I stayed around for everything else we had been subjected to, but this just seems mean at this point.

SCHNOOT

Kabam Miike wrote: »

Thanks for your feedback Summoners,

It's important to remember a few things here. First, the first and foremost goal of these kinds of compensation are to make up for what you missed during the downtime. We want to make sure that all events affected had a resolution, and that any affected Summoner has the situation rectified for them. Compensation packages are not about "Free stuff". The only events that we can't measure how players were affected specifically were things like Event Quest, and Alliance Wars, which is why there are Energy Refills and 5-Star Shards in the package as well.

Secondly, I see a lot of people bringing up the last compensation package that went out. That one was a different situation where it was not possible for us to address every event that was affected because of the repeated downtimes during the month of March. That package was also for an entire month, and not a single night.

And Lastly, we're seeing some comments on other issues, such as problems with devices. This is completely unrelated, and something that we are still investigating.

Wow. Kabam. I don't even know what to say.

It is obvious you were waiting for data from your 4th of July sales to gauge the current temperament of the community. Like @TheKiryu mentioned above, a lot of players had too much faith that for once you would take some ownership of all/some your screw ups and do a solid for us summoners. Your sales were better than expected so it was decided that a few scraps would keep everyone content. Unfortunately, that couldn't be further from the truth. At a time when moral within the contest is quite low, Kabam could have handed out some decent compensation as an act of goodwill to help turn the tides in their favor. But no.

Aside from the server outage there are so many **** decisions made. Almost every time you release new content/champs there are significant issues with it. You fix "bugs" that were never confirmed to be bugs after more than a year (and no, saying "while this could be perceived as a bug but we aren't sure" doesn't count. I'm not begging for rank down tickets by any means but an announcement of these changes ahead of time would be nice. At least you don't completely ruin your credibility by trying to sweep things under the rug and act like nothing happened.

Then when other players ask about other champs who interact in a similar way to, say Astral evade (x-23 and elektra) there again are no definitive answers to any of it. Makes it easy for you to make changes as you see fit and call them "bugs" to avoid backlash but makes it tough for us to have any confidence in how our champs will act a few months from now. Adding sentinels to AQ and extra mini bosses to AW with no additional compensation.

I could go on but this will likely fall on deaf ears anyway.

AY_Wonderland

Extremely disappointed about compensation! This is the worst compensation ever! This can’t even claim as “compensation”!

Kabam assume us did what we doing normally after that crazy long maintenance. But did Kabam know many of us have to shorten sleeping time for continuous the AQ and arena? Did Kabam know that we still spend a lot of time trying long in and failed, trying to catch up those milestones and AQ target?!

This is absolutely not acceptable compensation! If Kabam act like this, I must stop any purchase which I did a lot in this game!

Extremely disappointed!!!!!
🤬🤬🤬🤬🤬🤬🤬🤬

XxOriginalxX

Do you even hear this Kabam? Or are you just gonna say that it isn’t relevant to the current situation, it’s clear that your weekly table meet wasn’t effective, sorry, but it wasn’t, there needs to be more done if you want to appease

Carmel1

@Kabam Miike @Ad0ra_ can you explain about the last part of the compensation: “3 refills, shards, etc for everyone that was in game before the down time”?
I wasn’t inside the game before the downtime. Game went down exactly two minutes before getting back from work while I got ready from my grinding, merc missions, event quests etc..
I was effected like every other person that was inside the game before the down time.
Will I get compensated as well?

unknown

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unknown

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BigTuna13

Carmel1 wrote: »

@Kabam Miike @Ad0ra_ can you explain about the last part of the compensation: “3 refills, shards, etc for everyone that was in game before the down time”?
I wasn’t inside the game before the downtime. Game went down exactly two minutes before getting back from work while I got ready from my grinding, merc missions, event quests etc..
I was effected like every other person that was inside the game before the down time.
Will I get compensated as well?

I feel a lot of people are going to get shafted like you unfortunately.

Because please oh no let's not accidentally send out free stuff to all our players!

Werewrym

BigTuna13 wrote: »

Carmel1 wrote: »

@Kabam Miike @Ad0ra_ can you explain about the last part of the compensation: “3 refills, shards, etc for everyone that was in game before the down time”?
I wasn’t inside the game before the downtime. Game went down exactly two minutes before getting back from work while I got ready from my grinding, merc missions, event quests etc..
I was effected like every other person that was inside the game before the down time.
Will I get compensated as well?

I feel a lot of people are going to get shafted like you unfortunately.

Because please oh no let's not accidentally send out free stuff to all our players!

And whats really dumb if this is the case, is that the thousands of players that tried to log into the game while it was down will get nothing.

Kabam Miike

Carmel1 wrote: »

@Kabam Miike @Ad0ra_ can you explain about the last part of the compensation: “3 refills, shards, etc for everyone that was in game before the down time”?
I wasn’t inside the game before the downtime. Game went down exactly two minutes before getting back from work while I got ready from my grinding, merc missions, event quests etc..
I was effected like every other person that was inside the game before the down time.
Will I get compensated as well?

That's basically to say that if you started the game (like, a brand new player) after the downtime, you won't receive those items. So you should be fine!

Escape2794

Is this the co.pensation??? A two star antman????

Escape2794

You must be kidding me 😂😂😂👏👏👏