**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Options
New 19.0 update phone problems [Merged Threads]
This discussion has been closed.
Comments
My bad, that wasn’t the direct link. Just search for the public beta on apple’s website
I purchased £55 worth of offers on July 4th in good faith that all of the downtime issues/lagging etc would be fixed.
Today I’ve attempted to 100% Act 5.1 which I needed the units for revives, hence the buying of offers.
However my phone has overheated several times, the screen goes blank mid fight, the white circle appears and the shuts down.
The fight then restarts all over again when I reload the game!
Anyway Apple have refunded me the £55 and have said they will be contacting the app developer for information. No idea if they will or not.
I love and hate this game so much.
Using iPhone 5c
Latest iOS
Mostly on data 4g
Three network (uk)
I’m having similar issues since I downloaded the new update. My iPhone started to freeze and became unresponsive. In-game, after playing for more than 10 minutes, sometimes it just shows a black screen and the app shoots down.
iOS 11.4
iPhone 7
Rogers
Wifi and Cellular Network
IOS 11.4
iphone 6 and 5s
Telkomsel (Indonesia)
Wifi and Cellular Network
i notice when playing using wifi it got hot faster than on celluar. Battery drained quite fast.
I got this same issue last 2 months then previous update (pre 19.0) it works fine, but post this update this issue come again.
try to login game with Samsung S8 no issue at all.
Iphone 6s
IOS 11.3.1 AT&T (MEX)
Cellular Network and WIFI
Phone is getting really hot, experiencing lag issues and even crashing game with an "Error" message.
iphone 7
Verizon
Only play on wifi
Get about 15 mins of play since the last update before my phone becomes exetremely warm to the touch and I shut down MCOC to prevent an overheat. Previously had IOS 11.4 with no issues playing MCOC. Guess I will just stop playing until this is fixed.
the iOS 12 beta you mean. iOS 12 won't be out till the end of the summer/September afaik
Now I agree with everybody else, this is way worst than other bugs or issues (aside from the most recent downtime).
Kabam, if you have a new programming team, please ask them to check on memory leaks... there maybe the rootcause of it. If they can’t even know how and trace down memory leaks, you should change them.
That's a really poor way of developing software by asking your user base to install a beta version of the OS. If this is effecting a large user base and can be detrimental to people's phones you should be pulling your version of your software and reverting back to V18 and troubleshooting V19 in your environment not your users environment. If you've been tracking your thread from April this issue has occurred even before V18. Since you didn't address the issue beforehand the issue is probably deep in the coding and will be much harder to find since you don't know exactly which version or coding is causing the problem.
Since prior to V19 didn't effect as many users I would recommend you pull V19 till you can fix the problems. That would be the proper way developing software. Even Apple is recommending we do not play your game because of these issues.
It has been fairly obvious since the introduction of weather that the memory demands of this game are increasing constantly. The game can’t even be suspended in the background in most cases without the iOS killing the background process to free up memory. It seems that the resource demands of this game are getting out of control. So much so that the performance problems are becoming a widespread and constantly growing issue.
As far as these most recent performance issues(chronic and accelerated overheating and springboard crashes) they are most likely caused by overtaxing the CPU/GPU. Probably mostly the latter. @Kabam Miike is it possible that the new pause/buff info screen is coded as such that it is constantly running in the background in order to be able to immediately pull down buff information to be displayed at a moments notice if paused? Is it possible that that could be constantly taxing the CPU/GPU and causing the excess heat and crashing? Might be a place to point the game team as it’s one of the few significant user facing changes made to the game in v19.0.
I’ve attached screenshots of the logs and I’ll post this as a new thread in general as well just to make sure it gets read by an admin. Thanks.
iOS 11.4
iPhone 7 Plus
T-Mobile
WiFi and cellular
iPhone 7+
Maxis (MY)
WiFi and cellular network
*****All effects:
iPhone heats up (normal quest can last for 10 minutes, Arena can last for 5 minutes) before phone is too hot to hold.
Button unresponsive (now ok)
No sound (now ok)
Lagging when phone starting to heat up.
Please resolve it sooner or else we can’t play at all.
I suspect this is an older problem that's been built apon to a breaking point. I would see this issue to a much smaller degree previously and you could play around it most of the time. Now it's done. I could be wrong though, it might have been a totally different issue. Unfortunately I don't think there will be a good fix anytime soon.
I believe its definitely an older problem that thu haven’t addressed and they have added more content that may have affected more users hence why there are so many complaints now. Prople have been complaining about it for a while now and since they are addressing it now that means they have ignored their previous thread or it was extremely low on their priority list. Again, they should have pulled v19 after they started seeing mulitple usets having the same problem vs letting it sit out there over a weekend. If the game wasn’t so reliant on alliances it wouldn’t be a big issue, id just stop playing till it was fixed. But if you stip playing now you are most likely going to be kicked from your alliance at no fault of your own. The gameis in a broken state but yet Kabam ignores it and continues on. Sad to say but hope this issue is effecting the whales as that might make kabam actually pull their update.
This was my suspicion as well. Something has to be taking up resources in a dynamic fashion and this was the only part of the 19.0 that I was aware of that can do that.
iPhone 6s. I'm all backed up and set to 12.0 beta.
EDIT: my iPhone is backed up, not me.
Great analysis mate, I already said this in few comments earlier was also suspecting that new buff pause feature could be killing it running in the background as thread, also this problem v19 added to fewer earlier versions and now it’s become a monster
Just an update, I updated to iOS 12 beta and played for an hour or so. The Game Center logout helped reduce some of the heat output but the update seems to have eliminated it to a large degree. Perhaps some of the under the hood enhancements in 12 have enabled it to better handle the increasing resource costs of v19.0?
Here’s a very sure way to replicate our problems. Do at least 15 rounds of arena. The phone gets unusually hotter while in arena mode. It gets really hot until it starts to lag then the screen blacks out to a loading circle like all of us experienced.Other modes like questing and stuff takes time.
Arena is the sure fire way u can replicate our problems. Also a very helpful youtuber discovered that turning off Game Center and hard reboot your phone helps slightly. Hope this helps.
I think if you can’t replicate our problems on your side is a bigger problem than itself! Thanks!
I actually updated to 12 today on my iPad 2017 to see if it would help, iPad stayed on for a little while longer then on 11.4. But it still eventually did a force restart. I have an iPhone 8 Plus too that has iOS 12 installed on it, but I don’t really play MCoC much on it.