AQ Bracket Issue [Resolved: Compensation Given]

So last AQ we were in expert, we dropped a tier. So how did we end up in normal for this AQ???

Comments

Please consider sending out a mid-week glory compensation package. Many alliances use the off-season to re-stock on potions for AW. This requires proper glory management and taking advantage of the 1 day reseting cost of alliance potions. Without the new influx of milestone glory we may not be able to buy new potions each day.

This is on top of not being able to access arena for units & battlechips due to the overheating issue.

@Kabam Miike @Kabam Vydious

NickBates10

Day 2 and I'm sat here no idea what map to run we are still showing in normal tier when we should be expert (120m scored last week)
Need answers

Run477

RogerRabs wrote: »

Please consider sending out a mid-week glory compensation package. Many alliances use the off-season to re-stock on potions for AW. This requires proper glory management and taking advantage of the 1 day reseting cost of alliance potions. Without the new influx of milestone glory we may not be able to buy new potions each day.

This is on top of not being able to access arena for units & battlechips due to the overheating issue.

@Kabam Miike @Kabam Vydious

Silly @RogerRabs

That’s what odins are for. Didn’t you know that?

TyEdge

I can’t believe they’ve been silent all day. At least eliminate costs.

The_Stig

Kabam Zibiit wrote: »

Hey there everyone, I’ve got a quick update from the team. To begin, we want to apologize that this issue occurred. We know how hard you all have worked to move up between the different brackets and that logging in to find yourself in a different one could be upsetting.

Second, we wanted to let you know that we are working on a solution for this that includes compensation, but that we will need to wait for this AQ series to end in order to gather the data we need begin implementing that solution. In the meantime, everyone is free to run through the current AQ series if they so choose.

The direction to play "if we choose" isn't helpful. We don't know what maps to run and how to determine if it will be worth running maps with the same costs. How will we be compensated? If we choose to pay for a map, are we just paying/playing for the map completion rewards since many of the top ranking alliances have already achieved all milestone rewards? OR will you retroactively give us the milestone rewards from this week in addition to the compensation? Please give more feedback to address these concerns. Again, no one knows that to do.

Cobs

I for one love this new format of AQ roulette! What will rewards be?! What map should be run?! Will the right map even be opened despite the one we select?! Way more fun to just shoot in the dark, kudos kabam on a fun and interactive new iteration of AQ!

skullduggery72

We should all be issues with whatever we achieved last week, both rank and milestone rewards so for me that's expert milestones upto 100mil plus rank rewards of 800 glory t4 basic etc and all 15 map 5 crystals for doing 100% in every bg x5

unknown

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hungryhungrybbq

Sorry, need more information... "if we so choose.." What does that mean? What information are we using to choose? We (leadership of the alliance) are in a position of making the correct decision for 29 other players.. Please give us more detailed information. Will the compensation actually make up for all losses this time? Or will it be similar to the proposed outage compensation that was very minimalistic?

hungryhungrybbq

"if we choose.." sounds very ominous. Like, a disclaimer..

hungryhungrybbq

I'm not trying to be a jerk. Sorry if my above comments seem hostile. I love this game..but I'm just frustrated and don't want to put 29 other players' resources at risk.

unknown

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hungryhungrybbq

We still haven't started our next map..not sure what is the lesser of two evils. Meanwhile the clock is ticking down. Any of the players have any insight on this?:)

DrZola

If it wasn’t par for the course for some of the moderation team to pop up with an announcement and then depart the thread, I would say lack of info on this front may be a result of more serious issues elsewhere.

Even so, I’m beginning to wonder if the overheating issue isn’t thornier than originally thought. Could be the reason for radio silence here.

Dr. Zola

Carnage313

hungryhungrybbq wrote: »

We still haven't started our next map..not sure what is the lesser of two evils. Meanwhile the clock is ticking down. Any of the players have any insight on this?:)

None whatsoever. I dropped us to map 3. Not going to waste treasury resources for map 5 with this catastrophe.

DNA3000

Pparkerspidey wrote: »

Map 2 is the default on normal. We got stuck on it as well.

At least one of our officers didn't get the word and accidentally started Map 2 on day 2. I don't know how that will factor into Kabam's compensation calculations, but while I'm paranoid and check everything in this game as if it is deliberately trying to trick me into doing something stupid, I don't think the players in general are supposed to be required to do that. I think Kabam is going to have to address the problem of alliances getting less rewards than normal due to the problem not just due to the bracket problem, but also the default map reset issue, AND the fact that because they have not been clear on what's going on it is entirely possible they paralyzed some alliances into not running AQ at all.

I think the objectively fair position is that all three issues are entirely Kabam's responsibility. But like many problems, there isn't a perfect way to address it. That's why you're supposed to avoid generating problems. If it were me, I would reset every alliance to the bracket they started this week in after the end of this week, assuming we still need brackets (brackets will go away once they decide to push peak milestones live). I would also refund all AQ costs for this week, no matter what alliances chose to do. This would include any potions used within an AQ map specifically.

I don't have a conservative way to deal with the problem that alliances may have done different things this week than normal, due to the unexpected changes, either running the wrong map or not running anything in the confusion. There's also the problem of what to do about alliances that were in advanced and were promoted to expert this week, and then had this week mess up. So I think what I would do if I were in charge is I would look at the points scored by every alliance last week, and then give them the *peak milestone* rewards and associated rank rewards they would have earned this week had peak milestones been live. This essentially treats this week as if peak milestones went live and every alliance did just as well this week as last week, which I think is reasonably fair.

In total, every alliance that spent anything to start or run a map this week would get that refunded, including potions. Every alliance, whether the bracket reset and default map reset caused a problem or not, would get the rewards they would have earned this week had peak milestones went live and they replicated their performance last week, which means everyone would get *at least as much* rewards as they would have, had there been no bugs (because the updated rewards are higher than the current ones for a given level of performance). Any alliance that got a bracket promotion wouldn't be penalized, because under peak milestone rewards that bracket promotion is accounted for in higher rewards at those levels anyway. And everyone would get to keep those wonderful map 2 crystals we're all getting.

To me, that seems entirely fair compensation. It is more rewards than we would have gotten had the brackets not been reset, but it is basically the same as the rewards we were supposed to get had peak milestones gone live, so no one could argue it is overly generous - we were supposed to get them anyway. What we are getting in compensation besides that is free maps for the week (if we choose to run them) and all potions returned, so no one pays for the broken week. And I would announce that on Monday, to give alliances the choice to decide to stop running AQ on day 3, because they aren't getting any more rewards anyway, and my solution doesn't require them to run a full week. So I would also in a sense be giving players a couple days off without losing rewards.

ASV27

How the heck do you go this long without an answer? Pathetic.

Jawarrior2001

ASV27 wrote: »

How the heck do you go this long without an answer? Pathetic.

Whats worse is they've responded to other topics during the day, its like they are purposely ignoring this topic almost as if this is toxic

Grub

Basically no one has to do AQ this week. Not that hard guys. They can’t fix it till after AQ ends.

DNA3000

Jawarrior2001 wrote: »

ASV27 wrote: »

How the heck do you go this long without an answer? Pathetic.

Whats worse is they've responded to other topics during the day, its like they are purposely ignoring this topic almost as if this is toxic

The mods work every day, but the developers probably don't. So the mods can't address any questions about this topic beyond acknowledging the issue until the developers have time starting Monday to discuss the issue, because the mods don't have the authority to make any promises or decisions beyond communicating the developers' decisions to the players.

Jawarrior2001

DNA3000 wrote: »

Jawarrior2001 wrote: »

ASV27 wrote: »

How the heck do you go this long without an answer? Pathetic.

Whats worse is they've responded to other topics during the day, its like they are purposely ignoring this topic almost as if this is toxic

The mods work every day, but the developers probably don't. So the mods can't address any questions about this topic beyond acknowledging the issue until the developers have time starting Monday to discuss the issue, because the mods don't have the authority to make any promises or decisions beyond communicating the developers' decisions to the players.

That hardly prevents any of them saying we're sorry for the issue, and lack of response, our dev team are working as best as they can and as soon as we get an update we will forward it on. It's not that hard to do something like that, especially when there have been mods on forums responding to other topics, yet this one is the toxic one being ignored. Given the sheer scope of the topic, surely someone would be keeping an eye on it.

THE_Mandrewz

@Kabam Miike @Kabam Wolf @Kabam Vydious @Kabam Zibiit @Kabam Ahab
Where you at?!

teekq

Driving their new Ferrari lol

GroundedWisdom

Jawarrior2001 wrote: »

DNA3000 wrote: »

Jawarrior2001 wrote: »

ASV27 wrote: »

How the heck do you go this long without an answer? Pathetic.

Whats worse is they've responded to other topics during the day, its like they are purposely ignoring this topic almost as if this is toxic

The mods work every day, but the developers probably don't. So the mods can't address any questions about this topic beyond acknowledging the issue until the developers have time starting Monday to discuss the issue, because the mods don't have the authority to make any promises or decisions beyond communicating the developers' decisions to the players.

That hardly prevents any of them saying we're sorry for the issue, and lack of response, our dev team are working as best as they can and as soon as we get an update we will forward it on. It's not that hard to do something like that, especially when there have been mods on forums responding to other topics, yet this one is the toxic one being ignored. Given the sheer scope of the topic, surely someone would be keeping an eye on it.

They already have.

Kabam Zibiit wrote: »

Hey everyone, we apologize for this issue and we have already begun investigating the cause. We will be providing updates here as soon as we have more information to share.

unknown

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Sighsohard

This is disgraceful lol

We have no idea if we should or shouldn’t be doing map6. Likely doing these maps for no reason. And if you chooses to save and do map3 you may be penalized later. Absolutely insane

Malekith

Ugly

hungryhungrybbq

Makes sense. Also, the iOS issue seems to be way more dangerous and probably is taking priority at this time. Oof, I hope things smooth out soon:)

HigherPowered

This is a 24X7 enterprise... this AQ issue has been out there for over a day. Someone with some ability to decide something should have weighed in by now... these people are salaried, not hourly. They should be working the weekend to fix the phone issue already, and I’m doing so be able to address this one as well.

GroundedWisdom

The phone issue is a little more pressing than AQ. People have valuable devices that are overheating. They'll be in tomorrow, I'm sure.