k666k wrote: » Run477 wrote: » I came on here repeatedly asking bc the answer wasn’t clear how compensation would be addressed. Numerous people said they were just going to run map 3, while my ally kept running map 5. While I get your frustration, not sure why your view of the “fair” result would be to get the same rewards as others who went ahead and kept running map 5. Because the only reason we dropped to map 3 was on the information given to us by kabam, if we had any doubt then we would have done map 5, our crime was believing what kabam said, should not be punished for that
Run477 wrote: » I came on here repeatedly asking bc the answer wasn’t clear how compensation would be addressed. Numerous people said they were just going to run map 3, while my ally kept running map 5. While I get your frustration, not sure why your view of the “fair” result would be to get the same rewards as others who went ahead and kept running map 5.
CFree wrote: » k666k wrote: » Run477 wrote: » I came on here repeatedly asking bc the answer wasn’t clear how compensation would be addressed. Numerous people said they were just going to run map 3, while my ally kept running map 5. While I get your frustration, not sure why your view of the “fair” result would be to get the same rewards as others who went ahead and kept running map 5. Because the only reason we dropped to map 3 was on the information given to us by kabam, if we had any doubt then we would have done map 5, our crime was believing what kabam said, should not be punished for that What exactly did Kabam day that made you think running map 3 made sense? We didn’t interpret it your way and ran map 5 since it provides the best rewards while not being a complete drain like map 6.
PaytoPlay wrote: » CFree wrote: » k666k wrote: » Run477 wrote: » I came on here repeatedly asking bc the answer wasn’t clear how compensation would be addressed. Numerous people said they were just going to run map 3, while my ally kept running map 5. While I get your frustration, not sure why your view of the “fair” result would be to get the same rewards as others who went ahead and kept running map 5. Because the only reason we dropped to map 3 was on the information given to us by kabam, if we had any doubt then we would have done map 5, our crime was believing what kabam said, should not be punished for that What exactly did Kabam day that made you think running map 3 made sense? We didn’t interpret it your way and ran map 5 since it provides the best rewards while not being a complete drain like map 6. There were precedence kabam restarted AQ because of wrong brackets. Based on historical info if they told us to do whatever we choose it is possible someone think that AQ might be restart again like before
Fredhorst23 wrote: » Can we get some mod input on the discrepancy between what was said and the players' interpretations? I think the original post by ziibit is gone but there's still copies around I'm sure. Any word on if this is seen as a real thing by kabam or if it's just being left to slide under the rug? Lots of people feel like they're getting screwed here and could use some official advice.
CFree wrote: » PaytoPlay wrote: » CFree wrote: » k666k wrote: » Run477 wrote: » I came on here repeatedly asking bc the answer wasn’t clear how compensation would be addressed. Numerous people said they were just going to run map 3, while my ally kept running map 5. While I get your frustration, not sure why your view of the “fair” result would be to get the same rewards as others who went ahead and kept running map 5. Because the only reason we dropped to map 3 was on the information given to us by kabam, if we had any doubt then we would have done map 5, our crime was believing what kabam said, should not be punished for that What exactly did Kabam day that made you think running map 3 made sense? We didn’t interpret it your way and ran map 5 since it provides the best rewards while not being a complete drain like map 6. There were precedence kabam restarted AQ because of wrong brackets. Based on historical info if they told us to do whatever we choose it is possible someone think that AQ might be restart again like before It’s possible someone may think that but it’s definitely not because they were told anything by Kabam that would make them think that would happen.
Joeseki wrote: » So, the alliance I'm in is folding due to the numerous bugs and issues KAbam has had recently. I don't really want to be in an alliance that isn't going to finish this AQ event. The problem is how will Kabam fix this if I switch alliances to one that isn't folding? Kabam is killing the morale for most of the top end players struggling to be in top 100. They are quitting in droves and killing the game. I"m switching anyway, but I don't expect Kabam will make it right. I'll probably get nothing at all.
abn86 wrote: » I don't blame the mod.
DNA3000 wrote: » abn86 wrote: » I don't blame the mod. I don't actually blame the moderators either. In fact, I seem to be the one giving them the most benefit of the doubt. I believe they had no idea what the compensation would look like, and thus they were not in a position to give the players any solid recommendations. Therefore, they made an ambiguous statement owing to the fact that they had no information to make a precise one. This caused different players to make different decisions moving forward, which is entirely understandable when you don't have sufficient information. Kabam should have factored that into their compensation, which they did not. This is ultimately the fault of the operational decision makers, who dropped the ball. The players who are attempting to make the claim that the moderators were perfectly clear, and deliberately and intentionally made a specific recommendation moving forward are the ones that are, whether they understand it or not, setting the moderators on fire. Because if they were making an explicit deliberate recommendation to the players, there's only two possibilities. They knew what the compensation would look like, and they deliberately allowed the players to remain confused for days when they knew their statement was being considered ambiguous by a significant percentage of the player population, or they didn't know what the compensation would look like and gave us an explicit recommendation without knowing if it was a valid one. Both of those possibilities represent gross professional errors. It is not in the best interests of the community representatives to confuse or breed mistrust in the player community, because that just makes their own personal job harder, and they don't make any more money doing that either. Even if anyone thinks there's some greed component to this, and I don't believe there is, there's absolutely no reason for the moderators to sacrifice themselves in service of it.
DNA3000 wrote: » CFree wrote: » PaytoPlay wrote: » CFree wrote: » k666k wrote: » Run477 wrote: » I came on here repeatedly asking bc the answer wasn’t clear how compensation would be addressed. Numerous people said they were just going to run map 3, while my ally kept running map 5. While I get your frustration, not sure why your view of the “fair” result would be to get the same rewards as others who went ahead and kept running map 5. Because the only reason we dropped to map 3 was on the information given to us by kabam, if we had any doubt then we would have done map 5, our crime was believing what kabam said, should not be punished for that What exactly did Kabam day that made you think running map 3 made sense? We didn’t interpret it your way and ran map 5 since it provides the best rewards while not being a complete drain like map 6. There were precedence kabam restarted AQ because of wrong brackets. Based on historical info if they told us to do whatever we choose it is possible someone think that AQ might be restart again like before It’s possible someone may think that but it’s definitely not because they were told anything by Kabam that would make them think that would happen. Anyone who thinks the posted statement could not reasonably have been interpreted in that way should not, under any circumstances, be involved with customer communication. And out of all the people absolutely certain about what that statement meant, exactly zero of them apparently decided to post that certainty on the forums to respond to people's confusion. I was one of the very few to post to suggest that the announcement meant people should run AQ normally, and even I wasn't certain about that. A lot of people are certain about what Kabam means when they post things AFTER it is too late to interpret those statements. No one seems willing to stick their necks out and prove that their Kabam-o-meter is anything but a lava lamp BEFORE those statements are made moot.
GroundedWisdom wrote: » Disagree with that one. Some people just try to clarify. This community is about people communicating as well. Not just a one-way conversation with Moderation. Some comments may be unclear or ambiguous, but when assumptions are made and decisions made based on those assumptions, such as not running the best Maps because the assumption is made it won't matter, it's worth pointing out that it wasn't said anywhere that it wouldn't count. A lot can be open to interpretation, but that's a double-edged sword because there are times where a comment means exactly what it means, and it's being expanded too much. If someone tells me, for example, I'm free to run AQ, that means it's a GO. It doesn't mean that my progress doesn't account for something, I will get something despite foregoing it, or a pluthera of other angles. Helping clarify comments is not the issue. It's the amount that people scrutinize every comment, to the point of over analyzing.
Kabam Zibiit wrote: » Hey there everyone, I’ve got a quick update from the team. To begin, we want to apologize that this issue occurred. We know how hard you all have worked to move up between the different brackets and that logging in to find yourself in a different one could be upsetting. Second, we wanted to let you know that we are working on a solution for this that includes compensation, but that we will need to wait for this AQ series to end in order to gather the data we need begin implementing that solution. In the meantime, everyone is free to run through the current AQ series if they so choose. Again, we would like to apologize for any confusion this issue may have caused and we hope to have more information for everybody soon.
CFree wrote: » DNA3000 wrote: » CFree wrote: » PaytoPlay wrote: » CFree wrote: » k666k wrote: » Run477 wrote: » I came on here repeatedly asking bc the answer wasn’t clear how compensation would be addressed. Numerous people said they were just going to run map 3, while my ally kept running map 5. While I get your frustration, not sure why your view of the “fair” result would be to get the same rewards as others who went ahead and kept running map 5. Because the only reason we dropped to map 3 was on the information given to us by kabam, if we had any doubt then we would have done map 5, our crime was believing what kabam said, should not be punished for that What exactly did Kabam day that made you think running map 3 made sense? We didn’t interpret it your way and ran map 5 since it provides the best rewards while not being a complete drain like map 6. There were precedence kabam restarted AQ because of wrong brackets. Based on historical info if they told us to do whatever we choose it is possible someone think that AQ might be restart again like before It’s possible someone may think that but it’s definitely not because they were told anything by Kabam that would make them think that would happen. Anyone who thinks the posted statement could not reasonably have been interpreted in that way should not, under any circumstances, be involved with customer communication. And out of all the people absolutely certain about what that statement meant, exactly zero of them apparently decided to post that certainty on the forums to respond to people's confusion. I was one of the very few to post to suggest that the announcement meant people should run AQ normally, and even I wasn't certain about that. A lot of people are certain about what Kabam means when they post things AFTER it is too late to interpret those statements. No one seems willing to stick their necks out and prove that their Kabam-o-meter is anything but a lava lamp BEFORE those statements are made moot. The way I read it, there wasn’t much there to convince people to do anything other than the normal routine. That’s why I keep asking people what convinced them to run map 3, but all they keep pointing to is “precedent.”
k666k wrote: » GroundedWisdom wrote: » Disagree with that one. Some people just try to clarify. This community is about people communicating as well. Not just a one-way conversation with Moderation. Some comments may be unclear or ambiguous, but when assumptions are made and decisions made based on those assumptions, such as not running the best Maps because the assumption is made it won't matter, it's worth pointing out that it wasn't said anywhere that it wouldn't count. A lot can be open to interpretation, but that's a double-edged sword because there are times where a comment means exactly what it means, and it's being expanded too much. If someone tells me, for example, I'm free to run AQ, that means it's a GO. It doesn't mean that my progress doesn't account for something, I will get something despite foregoing it, or a pluthera of other angles. Helping clarify comments is not the issue. It's the amount that people scrutinize every comment, to the point of over analyzing. You talk nonsense, this happened before and they used the previous AQ series. If the mods actually gave us some info then we wouldnt need to assume. Groundedwisdom as useful as a chocolate tea pot as usual.
Run477 wrote: » GroundedWisdom wrote: » Disagree with that one. Some people just try to clarify. This community is about people communicating as well. Not just a one-way conversation with Moderation. Some comments may be unclear or ambiguous, but when assumptions are made and decisions made based on those assumptions, such as not running the best Maps because the assumption is made it won't matter, it's worth pointing out that it wasn't said anywhere that it wouldn't count. A lot can be open to interpretation, but that's a double-edged sword because there are times where a comment means exactly what it means, and it's being expanded too much. If someone tells me, for example, I'm free to run AQ, that means it's a GO. It doesn't mean that my progress doesn't account for something, I will get something despite foregoing it, or a pluthera of other angles. Helping clarify comments is not the issue. It's the amount that people scrutinize every comment, to the point of over analyzing. I have seen you make numerous comments on threads about what kabam supposedly said or when things will be fixed, only for it to be completely wrong. I think you should, of all people, stop trying to “clarify” kabam comments and let the actual mods speak for themselves.