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Incorrect glory costs [Merged Threads; Under Investigation]
LegionDestroier
Member Posts: 101 ★
I purchased my second lot of T2a frags this morning and was charged 1400 or 1991 and not the advertised 990. This happened before today's refresh
Also, t1a have not been refreshed. I have been told if you buy one it'll cost you nearly 1000 glory and not the advertised 225 glory advertised
Also, t1a have not been refreshed. I have been told if you buy one it'll cost you nearly 1000 glory and not the advertised 225 glory advertised
Post edited by Kabam Zibiit on
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Additionally, could I ask if either of you could tell me around what time you saw this happened and if you had restarted your game recently before this occurred?
Why did the glory store not reset from last week?
Now I don't even dare to purchase despite the cost stating 225 glory.
I'm fuming mad they would pull a stunt like that! Clearly their site was broken shortly before the cutover to the new prices!
I was incorrectly over charged for buying a single t1a and a single t2a frag . I was charged 2217 for those two items. The displayed cost total was 1215,but somehow they charged me 1002 extra loyalty! Also, I had only bought a single t2a frag that week. Don't think that would make up the difference in cost.
I as well just got this same BS response, which is absolutely 100% incorrect. It was not just a visual bug, the wrong cost was displayed and we were charged much more glory than the cost shown. Come correct Kabam, this is nonsense! @Kabam Miike @Kabam Wolf @Kabam Vydious @Kabam Zibiit @Kabam Ahab
Same here -- it's showing 5/10 even though I bought T1A over a month ago (before the new system was announced).
Same here man, just had to submit a 3rd ticket regarding this earlier today. Was less than cordial this time around as the previous 2 I got the same generic copy-paste response regarding the matter and the ticket closed. Clearly given the response it wasn’t even looked into and just dismissed and considered resolved by their customer service.
Now Im seeing that other people are having another similar issue as me. I havent bought the T1As or the T2As in over a week. Its been showing the same for me, 5 and 3 remaining. Those havent reset while others did, because I bought T4B shards at the same time.
But my clocks have been showing 2 days for at least two days now.
Same thing with the T1A. Bought one and it reset.
It is just a visual issue, unless you purchased before the reset when they changed the cost. The cost shown had changed but what we were charged was not what was shown. I finally actually got the matter looked into after 7 tickets and they confirmed that on the 15th I was charged 1,982 glory when the cost should have been 1,000 glory, and while that is still even incorrect as the costs were just reduced and should have been 900 and not 1,000 I’ll take the 100 glory loss of this actually finally gets sorted out. They said it was being escalated for a “possible fix”. So hopefully they finally got it right a week later. Funny though, it didn’t take very long after my reply to looking into the purchase made on the 23rd, today, for them to look at the problematic purchase that occurred on the 15th. Why we have to submit tickets for a week for them to look into something that should take no time to resolve is beyond me.