Where is the summoner appreciation package [Merged Threads]

Got the crystal. But there was no package I could choose. Restarted the game twice and still nothing. Please help @Kabam Miike

**MOD EDIT** This is a known issue and we are working to resolve the error and have the gift packages sent out today. For more information see our announcement thread.

Comments

Kingsum

They said you can claim some package such as AQ,AW arena and some other rewards,
How do you claim it and when do we get our 1k 5* shards?

DRTO

I too was wondering that

Scarlett_

Yeah can’t see Any options, didn’t it say as soon as it starts you could choose

rnr87

There's nothing there but a crystal no shards no units no nothing

Kingsum

Sad

XXGhost_RiderXX

I am very confused!

Rockypantherx

It says at the bottom of the in-game mail to choose your gift at the bottom. But it doesn't appear only the crystal

Aleks112358

Same problem here

Player9876

Yup. Coming to ask the same thing. No possible way there was some kind of error made. That’s such a rarity in this game.

XXGhost_RiderXX

Where’s the shards, units, potions and revives!?

rnr87

That's the real gift nothing more jokes on us

Bdavis_2017

Leave it to Kabam to screw up “compensation” lol

boss0600

@""Kabam Miike"

XXGhost_RiderXX

I was planning on doing 5.2.6! I needed those units and revives!

Kingsum

XXGhost_RiderXX wrote: »

I was planning on doing 5.2.6! I needed those units and revives!

Good luck you will need it collector is op lol

DRTO

@Kabam Miike

Cazathuul

Some of the emails apparantly only included the 7 hour crystal and not the gift. On my main account I only got the crystal, my other account got both.

Kingsum

Wat

KyleM

Only got crystal kabamed with compensation for being kabamed this is a most kabam thing to date

FineDog

Yeah I also got just the 7hr crystal. The message says pick your reward below and there are no options and no way to pick anything.

Brainimpacter

I had a present and crystal in the message i pressed claim to get crystal and now present vanished so cant pick my bundle set

Aleks112358

XXGhost_RiderXX wrote: »

I was planning on doing 5.2.6! I needed those units and revives!

I just beat the collector. I can give you some advice. Patience. Is. Key. You will not 1 shot him. In my best fight i managed 30 hits. You will need quite a few revives.

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Supermanafficinado

Only got one of the two boxes. Come on dont mess the compensation at least.

Nick_Caine_32

no package to choose from. Kabam couldn't even get the compensation gift right without a bug happening. Unbelievable.

SMiller80

This seems to be a problem for some, but not for others. I too got the email, but wasn't able to choose a gift. Someone in my alliance, though, is.

Solswerd

I hit claim in the in-game message and the option to choose came up immediately

Wakandas_Finest

@Kabam Miike can you look into this not every summoner is getting the option to choose our gift