Double Standard
This in the recent announcement about hackers and exploits:
" In instances like this, it is very unlikely that any action would be taken against a player, although the team may certainly remove any incorrect rewards over granted as a result of the exploit when possible."
If you go out of your way to remove rewards given to players unjustly... why don't you go to the same lengths to grant rewards to players who were unjustly denied them? I missed out on top rewards for Spider-man arena ONLY because there were so many cheaters in line in front of me. Rewards were paid out to the top 50. I finished 53rd. I've found no less that 30 absolutely certain and obvious cheaters ahead of me in the top 50 (beginner bracket), yet I've been told 4 different times that Kabam doesn't care and will do nothing at all to rectify this and pay out the rewards that I should have gotten. Why?
I understand taking rewards away from players that didn't earn them. That makes sense. In the interest of balance, fairness... you don't want the players who didn't get those rewards to be discouraged and stop playing. But the same principle applies here, only a thousand fold more. Your policy makes no sense.