Community Forums, Tools, and Programs - what do you want to see in 2019?

Hi Summoners!

I wanted to introduce myself - Kabam Kaylee, the shiniest new member of the MCOC team.

I’m a huge fan of The Contest, Marvel, and am completely honoured to be working with this community!

This upcoming year we’ll be kicking off the next phase of Forum improvements and Community tools, and wanted to hear what changes, tools or programs you’d like to see!

This will be my primary focus for 2019 and we are really excited for what’s to come.

But before we get into that, let’s go over a few housekeeping notes:

1) We will gather up all your ideas and keep a running list HERE
2) We will add them if they relate to the topic of Forum tech, structure, tools, community programs, or content.
3) We can’t promise that we will get to everything but we will do our best to keep the suggestions in mind.

We’ve gone through and added the suggested improvements from the previous “Forum Suggestions and Requests!” post. If I’ve unintentionally missed anything please let me know.

Let’s keep it on topic. This isn’t the discussion for bug, character, or game issues. There are many other places in the forum for that. We’ll remove those suggestions that are off topic.

We’re really looking forward to 2019, it’s an exciting time for The Contest and the Community and we can’t wait to share more!

- Kabam Kaylee

Comments

Kabam Kaylee

PlagueisBane wrote: »

please elaborate on what you mean by folks using it to hide bad behaviour.

If we enable deleting, some players could intentionally write things that are toxic and bad. Then they could delete them afterward leaving no trace.

Apologies regarding the PM, I can understand why that would be off-putting. If a duplicate post happens again, just let one of the mods know and they will delete it for you.

-- Kabam Kaylee

Hamin

Kabam Kaylee wrote: »

PlagueisBane wrote: »

please elaborate on what you mean by folks using it to hide bad behaviour.

, just let one of the mods know and they will delete it for you.

-- Kabam Kaylee

This in is where the problem lies.

In the past, when there is a concern, mistake or issue in posting or moderating, sending a PM to a mod is wholly ineffective.

The PMs will get ignored or probably not even looked at. I've had mods actually leave the PM conversation when a question was asked.

I understand the sheer amount of PMs you guys get and how hard it can be to address every person one by one. This being the case, please don't tell us to do one thing for a solution when in actually it will only solve the issue a small fraction of the time.

If this is going to be the case, all the mods need to be on board with this and dedicate more time to one on one interaction with the community.

To me, this seems impractical due to the sheer amount of people on the forum. You would need several mods dedicated solely to one on one interactions with the community; moreover, the community would need to be made aware of who they are.

A "Contact Mod" button would be a good solution to this. This way those requests and concerns could automatically be filtered to the right employee instead of people randomly PMing mods and leaving concerns in the hands of an overworked person trying to do too many tasks.

PlagueisBane

Kabam Kaylee wrote: »

PlagueisBane wrote: »

please elaborate on what you mean by folks using it to hide bad behaviour.

If we enable deleting, some players could intentionally write things that are toxic and bad. Then they could delete them afterward leaving no trace.

Apologies regarding the PM, I can understand why that would be off-putting. If a duplicate post happens again, just let one of the mods know and they will delete it for you.

-- Kabam Kaylee

Thank you for your reply, and that i certainly appreciate the clarification regarding the bad behaviour. Merry Christmas to you and your folks.

Deadmaddy

Not censoring posts which highligh legitimate issues? Not closing threads by copy pasting a template answer? Being more open and transparent about issues surrounding this game.

Hamin

Deadmaddy wrote: »

Not censoring posts which highligh legitimate issues? Not closing threads by copy pasting a template answer? Being more open and transparent about issues surrounding this game.

In fairness, they close and delete threads that address the same issue. People feel like creating a new thread when there is already one on the first page. People then throw tantrums when the threads are merged, closed or deleted.

In short, there is no reason to cry foul when they are having a discussion about the issue.

winterthur

Is there a function which allows jumping to comments made by moderators within a thread (rather than reading everything)?

Sohaibb

Yup recruitment group should be added and that should be divide as per AQ map or AW tier. But that is the most important requirement for members like me. Hopefully in 2019 there will be group for recruitment.

Treo

I would like to see an other way the bug section works ...

Personally I feel I post a bug and it gets lost in the masses ... and if I bump it I get a warning ... and still I have no idea if I am being heard ...

Some solutions might be things like this

If a bug is read -> replace it to a “collecting data about this bug section
If it’s found what causes the bug and there is being worked on a solution — new section
If a solution has been found and or implemented ... archive ...

Something like that ... but it would take a lot of work I think for you ... so if there is another solution where you can find out if you are being heard and what is being done would be nice !!!

Hamin

winterthur wrote: »

Is there a function which allows jumping to comments made by moderators within a thread (rather than reading everything)?

Click "Moderator" or "Administrator" under the thread title. It'll take you to their first post in the topic.

Kanan_

For these forums, can you please add an option to change your username if there isn’t any? If there already is one, can you please explain to me how to change your username. I’ve been wanting to rename my account. Thank you.

winterthur

Hamin wrote: »

winterthur wrote: »

Is there a function which allows jumping to comments made by moderators within a thread (rather than reading everything)?

Click "Moderator" or "Administrator" under the thread title. It'll take you to their first post in the topic.

Wow! Thanks.

unknown

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Hamin

@Kabam Kaylee

Where are we with fixing the forum navigation?

FR33_HUG5

Hamin wrote: »

Oh, and maybe add a dislike button? That way people will stop abusing the flags.

Lol I can clearly see Kabamike getting the brunt end of this feature if it is ever implemented.

StarFighter0717

A separate forum category for tips for newer players could make sense; within the strategy & tips part or by its lonesome.
Could make it easier for 1-30 day and 31-60 day accounts to discuss arenas and for it it remain in a separate area for easy lookback by new players. May be a bit unneeded as many new players don’t get into forums or other community discourse areas until later in playing but having it can make forums easier to access when starting; can also be a thing in a mail that new players get directed to if they chose to.

Captain_Nietsch

Hamin wrote: »

Oh, and maybe add a dislike button? That way people will stop abusing the flags.

Yeah, dislike, or disagree could be useful.

Captain_Nietsch

Welcome Kaylee,

I would personally love a part of the forum with champion descriptions. A place where we can search for complete and up to date info on the champs and all their features, and maybe a section for masteries, buffs and such. A database of knowledge to help us stay informed when choosing what champs to rank up and so on

Kabam Kaylee

Hamin wrote: »

@Kabam Kaylee

Where are we with fixing the forum navigation?

Hi Hamin,

We're looking at forum improvements and bug fixes this month but we don't have an exact timeline yet.

Thanks
- Kabam Kaylee

Hamin

Thanks for the update, Kaylee.

DJJZ15

I love the emails with our stats, it'd be cool if there was a easy way to look at all of them at once rather then the few you guys decide on

Kabam Kaylee

Happy New Year everyone!

Did a bit of cleaning up on this discussion and wanted to get back to those who submitted suggestions over the past few days.

@winterthur - Added under Dev/Mod Tracker
@Sohaibb - Added, really like the sub directories
@Treo - Agreed, we’re absolutely looking at how we can communicate bug status in a better way.
@Drooped2 - Added, and great idea
@StarFighter0717 - Added. Good ideas for newer players!
@Captain_Nietsch - Thanks for the welcome! Added

Thanks again for the great ideas.

- Kabam Kaylee

mum_m2

first off welcome Kaylee,

When you say you're a fan, I have a couple questions.

Do you play the game?
What part of the game are you in? End game, Act 5, Etc?

Sassaroth

Bottom of post has summary.

I would love to see your own alliance sub-forum. We have been sorta encouraged to use other forms of communications other than the game. The games, chat abilities are... minimalist. Third party communications, Though they are helpful, draw the player away from Kabam. So why not have Kabam have us communicate through them when it is not in game. Possibly, letting our Alliance Leaders create our own sub-forum. Inviting our current members in, guests, recruiting, and the ability to remove people. This would ALSO allow Kabam a spot in those sub-forums to advertise specific messages that are alliance oriented. AKA advertise shop and cash shop things.

To make sure the sub-forum does not take a lot of memory. Its capabilities will be limited to text. no images, and no direct hyperlinks. Members can post, edit posts and see alliance only threads. Officers can remove and edit posts, and remove non-officer players, and mute guests. Leaders have all above, but can invite guests not in the alliance, and remove officers and mute people from posting. Guests can post and edit and cannot see alliance only threads.

To make sure the forum is not swamped with new sub-forums.
1. The leader or officers would need to check in regularly on the forum (every 14 days) or the alliance forum would go into archive for an additional 14 days then get delete. This would prevent mass storage problems.
2. The alliance needs to be 30 days or older in game. Only the leader can create the sub-forum.
3. if the system deletes the sub-forum. They must reestablish. Nothing is kept.

So TLDR. Sub-forums for 30 day or older Alliances that they are responsible to keep active or its automatically gets removed from Kabam forums.

Hammerbro_64

This might get tricky compared to some of the other ideas from folks here, but maybe let people view your profile directly from the forums, so you can get an idea of how much they know the game (for example, I would check to make sure I'm not getting rank up advice from a "noob"). [The simplest way I see this happening is through each player's kabam account]

Also, can there be a feature where the OP can close their own thread? It would solve the unneeded continuation of quest advice, rank up polls, even duplicate or simple question polls. Keep the forums tidy.

Hamin

Maybe add a warning flag when people are about to necropost?

Like before the comment is posted have a flag pop up and say something like, "This topic has not been been replied to in 6+ months. The subject of the topic is probably out of date. Are you sure you want to continue?"

phillgreen

I would rather see ROL, LOL and permanent content bumped than have to wade through 300 threads about same.

phillgreen

Even champion threads are better bumped than reposted.

unknown

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Kabam Kaylee

MegasBack wrote: »

Would love to see more interaction or availability from the moderator side in the future.

Help ticket times are forever long so having more presence here to help with random issues and customer service issues would be great especially since kabam doesn’t currently have phone based support.

Hi MegasBack,

I can saw with confidence that we'll be engaging more with the community, however we still want all bugs to go through our Customer support. They have access to the proper tools and tracking that we need to keep bugs tracked and solved.

Thanks

- Kabam Kaylee

Kabam Kaylee

@mum_m2 Thanks for the welcome, I do play the game and I’m not nearly as far as you are! Midway through End Game. I’ve loved Marvel since I can remember, come home every day after school to watch reruns.
@sassaroth - Added, interesting idea…
@Hammerbro_64 - Added, we’ve discussing a way to surface game progression in the forum profile.
@Hamin - Added