2 awakening gems [Merged Threads]

Tsunani

Is it true that some people received not one, but 2 awakening gems?

Comments

SidDDragon

I got two...one from kabam gift and another from greater gifting crystal

Youconfused

Got my second in a crystal

Karnage

Someone I know in game got one last night and opened it, then had another one sat in the 'rewards' part of the stash...

JRock808

Saw someone get 3. 2 in the stash and one in the mail. Mods didn't seem to care when it was reported yesterday though.

Karnage

Well, well done to those who got extra goodies then I guess. I'd of liked an extra one aswell but nevermind, I'm still happy with 1, not really worth kicking off over 😊

Dmonster69

I think they should give everyone a 2nd awakening gem to be fair!

Kabam Vydious

Hey y'all -

I merged another thread into this so I wanted to swing by and give some more insight on this.

At the moment the most common way to have gotten two Awakening Gem Crystals was one from our gift and the other from a Greater Gifting Crystal. However, it seems that some have experienced a hiccup from our end where they were able to claim two Awakening Gem crystals. This was not an intentional thing and we are investigating the cause.

Tsunani

Kabam Vydious wrote: »

Hey y'all -

I merged another thread into this so I wanted to swing by and give some more insight on this.

At the moment the most common way to have gotten two Awakening Gem Crystals was one from our gift and the other from a Greater Gifting Crystal. However, it seems that some have experienced a hiccup from our end where they were able to claim two Awakening Gem crystals. This was not an intentional thing and we are investigating the cause.

Hope you take actions for balancing this time, don't just ignore like the 2015 rank ups

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BendersBounty

So what is going to happen now? I mean you can’t take away the extra crystal from people that got 2 because those people could’ve gotten a gem they wanted and awakened champs with it, and if it gets taken away and their champ becomes unawakened then that group of people will be in an uproar and lash out at Kabam. So what happens now?

Edfranco7

Its true i have a friend that got One on the stash

DTMelodicMetal

Tsunani wrote: »

Hope you take actions for balancing this time, don't just ignore like the 2015 rank ups

The current policy seems to allow players to keep exploited rewards

Dmonster69

since players were already told they could keep the extra 5* awakening gem, the only fair thing to do is give another to everyone that only got one!

SummonerNR

As to those people seeing one still unclaimed in the mail message, and "another" in their Rewards Stash. It is probably THE SAME one. This is how most Rewards (or mail) Stash works. You will see them in Stash so long as you haven't yet claimed them from the mail message. Once you claim it (from either place) it will no longer show from the other place anymore. Same is true for all these Gifts people send you, as well as Milestone rewards, AQ rewards, etc.
While there may be an actual bug regarding the 5* Awakening, it is probably more common that people are seeing just the "availability" to claim from 2 different spots.

Dmonster69

It was a actual bug, confirmed by kabam, I can’t post the confirmation because it’s against forum rules to post support messages

MattMan

I’m sure those who got two are hoping it was only 0.08% of players so they can keep the extra. That seems to be the cutoff number for required action

BendersBounty

@Kabam Miike If you guys give everyone that didn’t get 2 5* awakening gems a 2nd awakening gem, I will do a backflip and post it in this discussion.

Edfranco7

Kabam Vydious wrote: »

Hey y'all -

I merged another thread into this so I wanted to swing by and give some more insight on this.

At the moment the most common way to have gotten two Awakening Gem Crystals was one from our gift and the other from a Greater Gifting Crystal. However, it seems that some have experienced a hiccup from our end where they were able to claim two Awakening Gem crystals. This was not an intentional thing and we are investigating the cause.

Lets see what you do because its super unfair that some users got 2. They got a lot ahead oficial the people that didint get it

NOOOOOOOOPEEEEE

Wonder how they plan on fixing this issue. Hope not the same way as they handled the Rank Up gems would love to get another 5* Awakening gem.

Tsunani

Hope they're just gathering info to fix this

allinashes

Is there any idea of how widespread this was and if it was completely out of the control of players or could be manipulated? Thanks.

Kabam Vydious

We're still in discussion about this, y'all. We really appreciate the patience you're giving us.

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LegionDestroier

I received 4, 1 for Christmas and 3 from GGC

Tsunani

Any news?

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Kabam Vydious

KingOfKings1 wrote: »

would be nice to know in a timely manner as some have gotten a nice advantage of a 2nd gem

Please keep in mind that we're investigating this and the root cause while also during a Holiday. Though it is taking longer than you may hope, we are still determining what would be best in our final outcome. We appreciate your patience with us while we do this.

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Dmonster69

Hopefully kabam will do the right thing here and give a 2nd awakening gem to all who only received 1, to maintain balance throughout the battle realm!