Kabam Porthos wrote: »
Hey guys, I'm sorry to hear some of you are experiencing connection issues since installing the most recent update.
I'm going to alert the rest of the Team to this problem. However, in the meantime, please comment below by providing answers to the following questions:
1- What is your device make and model?
2- Are you are attempting to play the game over a WiFi or a cellular network connection?
3- Have you have tried playing through WiFi as opposed to a cellular connection or vice versa, and if so, what happens?
4- Have you tried playing the game on an alternative device, and if so, were you able to play without encountering this issue?
5- Where abouts in the game has this issue presented itself to you, is it on the initial loading screen or when you are playing in a game mode such as Arena, Alliance Quest/War, etc?
I understand it can be really frustrating when the game doesn't perform in the way you expect, and if possible, we want to get this issue resolved as quickly as possible. Thank you very much in advance for your input.
Vossler77 wrote: »
So this is part of the game from now on. Funny thing is the lack of responses. As if thousands of players are just having bad connections. This as been proven many times before that its not our devices but their servers or the coding that keeps connecting disconnecting. Its also getting the devices hot since this morning. It’s quite sad to see such a jewel of a game been constantly dropping the ball. So many bugs are happening every months to just being ignored by the staff. I used to be polite and not bother too much but since I’m a paying costumer ( $ in thousands ) since I’ve been playing. I think its time I start looking into this matter a bit more seriously.
To be continued.
Brackavitch wrote: »
This may be my last month of playing. Constant connection issues and no help from support. It’s a wonderful game, but almost pointless to play if you cannot connect properly.
Fix your servers or add more!
Kabam Lyra wrote: »
We are sorry for the frustration related to these connection issues. We've passed along all of the information shared here and the team is aware and actively looking into what is causing increased connection issues for some players. Thank you for your patience as we work on this issue.
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