Customer Support is not answering my question.

TevuhTevuh Member Posts: 21
in General Discussion
I have emailed customer support multiple times but they derail from my question and talk about something else, can I talk to someone else via chat or phone please?

Comments

  • Kabam AhabKabam Ahab Moderator Posts: 956
    edited February 2018
    Hi Tevuh, I am not sure what your question is. However you will need to follow up with the Support Team directly by responding to the ticket that you have already created.
  • Darkstar4387Darkstar4387 Member Posts: 2,145 ★★★
    Your best bet is to keep trying until you actually get one who knows what they're talking about and is helpful, it could take awhile though.
  • TevuhTevuh Member Posts: 21
    They closed my ticket without me being able to respond.
  • TevuhTevuh Member Posts: 21
    @kabam Ahab
  • Richcowboy888Richcowboy888 Member Posts: 82
    Didn’t he say he reached out several times
  • SolswerdSolswerd Member Posts: 1,876 ★★★★
    I guess you need to contact the Support for the Support?
  • DaMunkDaMunk Member Posts: 1,883 ★★★★
    edited February 2018
    Customer support is horrible. They cut and past responses or something. Half the time it doesn't make sense or pertain to the question. Pretty sure the goal is to just wait you out. On occasion they come through if it something simple that doesn't reimburse you.
  • GroundedWisdomGroundedWisdom Member Posts: 36,573 ★★★★★
    You can message a Moderator in a PM explaining the situation, but outside of an actual Support Ticket with a Reference Number, there's not much that can be done on their end.
  • TevuhTevuh Member Posts: 21
    @GroundedWisdom already did that
  • GroundedWisdomGroundedWisdom Member Posts: 36,573 ★★★★★
    What is the question exactly, if you can share it publicly.
  • TevuhTevuh Member Posts: 21
    @kabam ahab can you private message me about this situation
  • SolswerdSolswerd Member Posts: 1,876 ★★★★
    I really hope all of this is not about getting banned and complaining to support about it...I apologize if it is not...
  • DTMelodicMetalDTMelodicMetal Member Posts: 2,785 ★★★★★
    I’ve asked three separate moderator accounts a questions regarding ensuring my posts don’t violate forum rules. Haven’t had a response yet. @Tevuh hope your question gets answered.
  • DaMunkDaMunk Member Posts: 1,883 ★★★★
    DTMelodicMetal wrote: »
    I’ve asked three separate moderator accounts a questions regarding ensuring my posts don’t violate forum rules. Haven’t had a response yet. @Tevuh hope your question gets answered.

    Never had a moderator respond to a PM either. If you make a big sceen on here and use profanity you get a message though.
This discussion has been closed.