Cant connect using data

PROG73PROG73 Member Posts: 69 ★
edited December 2019 in Bugs and Known Issues
As in title - I cant get into the game unless I have access to wifi. Once into game I can switch to data and it works for a while but if I am away from my wifi connection then I cannot get in at all.

I reported this on the v25.0 discussion but it remains an issue on 25.1

Anyone else have this issue? Are kabam aware of this?

I use a Samsung a70. @Kabam Miike @Kabam Zibiit

Comments

  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    Hey there, sorry to hear about this. I would recommend going through our troubleshooting steps for iOS or Android, depending on what kind of device you have.
  • PROG73PROG73 Member Posts: 69 ★
    edited December 2019
    @Kabam Zibiit have gone through all of that thanks. Did a complete reinstall of the game. It just will not get past the "contest of champions" loading page and shows the connection issue icon in the bottom corner.
    I have no issues with any other app and no problem with my data provider - it must therefore be a problem with how then game interacts with the device. It commenced with v25 and I posted in the issues log at that time but had no response.

    I have a samsung a70 android phone running version 9 of the android software.
  • GrandOldKaiGrandOldKai Member Posts: 791 ★★★★
    That's interesting...

    I have the exact same phone and the exact same issue... only I've had the problem ever since I started using the phone in September.

    I did reinstall the game... it worked once then went back to not working.

    Of note is:

    - It actually brings up the loading screen as if trying to connect. If I have no connection at all it simply goes straight to the no connection screen.
    - If it disconnects for any reason while playing on data, it will attempt to reconnect for a while but ultimately does not.
  • PROG73PROG73 Member Posts: 69 ★
    GrandOldKai said:

    That's interesting...

    I have the exact same phone and the exact same issue... only I've had the problem ever since I started using the phone in September.

    I did reinstall the game... it worked once then went back to not working.

    Of note is:

    - It actually brings up the loading screen as if trying to connect. If I have no connection at all it simply goes straight to the no connection screen.
    - If it disconnects for any reason while playing on data, it will attempt to reconnect for a while but ultimately does not.

    Thanks for the response - and verifying that it isnt just me being stupid!
    Regarding when the issue arose - you are right - I only got the phone recently myself so cant be sure that it ever worked.
    Have you tried using your phone as a tethering point and playing on another device? I have and that doesn't work either.

    @Kabam Zibiit
  • DaddriedaDaddrieda Member Posts: 1,646 ★★★★
    What about your data speed? Is it fast enough to finish the loading?
  • PROG73PROG73 Member Posts: 69 ★
    I am not an expert but Data speed doesn't seem to be an issue. I can watch Netflix and YouTube for example with no problem
  • Fordx4broncFordx4bronc Member Posts: 99 ★
    Did you ever find a fix for this. We have a member with the same phone having the same issue
  • GrandOldKaiGrandOldKai Member Posts: 791 ★★★★
    No fix has been provided just yet.

    I find this issue... odd, but pretty inconvenient.
  • PROG73PROG73 Member Posts: 69 ★
    Very inconvenient for me, especially during the day. Not only is there no fix, but to my knowledge it hasn't been back by kabam either. Or has it @Kabam Zibiit @Kabam Vydious ?
  • GrandOldKaiGrandOldKai Member Posts: 791 ★★★★
    Still nothing... I hope it's not an issue with the phone itself.
  • PROG73PROG73 Member Posts: 69 ★
    It would nice if Kabam would even comment on this
    @Kabam Miike @Kabam Zibiit @Kabam Vydious
  • phil56201phil56201 Member Posts: 986 ★★★
    I have this issue too. It's not all the time, but enough to be annoying. On an iphone 7.
  • YtLeeYtLee Member Posts: 6 ★
    If you have VPN connected, disconnect it and try again.. might work after this...
  • PROG73PROG73 Member Posts: 69 ★
    YtLee said:

    If you have VPN connected, disconnect it and try again.. might work after this...

    I dont
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