Frequent Disconnections while in AQ and AW

Shakti4allShakti4all Member Posts: 120 ★
in Bugs and Known Issues
Hello fellow summoners

Are you facing high Disconnections today, especially war and AQ.
I'm staring at the screen for 6 mins and I decided to quit and ended up losing 50% health in Quest
Others in my alliance had same issue in war.
After winning a fight they got disconnected and ended up losing the fight when returned.
Whatever is being done, is not helping

Comments

  • Kabam ValkyrieKabam Valkyrie Moderator Posts: 698
    Hi there!

    Thank you for reporting this bug! To help track down the cause of the issue, would you mind filling out this information?

    Please include as much information from this template as possible with your report.

    Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.

    Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”

    Mobile Carrier: (Example AT&T) If your device uses cellular data, please include information about your data provider.

    Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both?

    Game Version Installed: To check which version of the game you have installed, go to the App Store or Play Store and confirm that you have the latest version installed which will show you the number. (Example, 17.1.5)

    Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.

    Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?

    Active Boosts: Are you using any boosts when you experience this issue?

    Description of the Issue: Please include a full and complete description of the problem you are experiencing with as much relevant detail as possible. Include how often it happens (once, sometimes or always) and how long you've been experiencing the issue.

    Screenshot or Video: If you are able to capture a screenshot or video that helps visually demonstrate the issue you are experiencing, please include it along with your report. More information on how to take a screenshot can be found here.
  • Shakti4allShakti4all Member Posts: 120 ★
    edited June 2022
    Device - Samsung galaxy S21 Ultra
    OS - Android - 12
    Mobile Carrier - Airtel
    Cellular or Wifi - Both
    Game version - 35.0.1
    Game Mode - Any.. more prevalent on AQ and AW
    Active Boosts - None
    Description - As stated on the post and now the issue is getting worse on rest of the game. Today's issue is with checking in-game messages and I was able record it.

    https://drive.google.com/file/d/14x5csV-_RLGiVshAFz4ubunc7FZouNKw/view?usp=drivesdk

    I'll try to get recording for issues in other areas as well, only issue is I'm to frustrated to keep doing this

    Update
    Here's from today's AQ - Power to Cower
    Herc vs Doombot

    https://drive.google.com/file/d/15-o1mdC__ZbOnhJ8O5THm-zi8Bhwq_Zh/view?usp=drivesdk

    https://drive.google.com/file/d/14yoLTYpu1gNEFOzUtctX7_K8-Mwm4qmz/view?usp=drivesdk

    End result, despite winning the fight

  • UnknownUnknown
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  • Shakti4allShakti4all Member Posts: 120 ★
    What else is needed from my end Kabam team. I can't continue wars and AQ because of this
  • SirGamesBondSirGamesBond Member Posts: 5,418 ★★★★★


    Had low health to begin with, a lot of willpower healing and timed out.
    Fight gets Reset.
    YaY Fun and Interactive.
  • Shakti4allShakti4all Member Posts: 120 ★
    Just updated the game.. guess what.. I've quit game 4 times as I get disconnection moving from AQ to story quest, or war defence to selecting champs for attack. This is now becoming exhaustingly frustrating. And to add to the agony there's literally no one from Kabam checking the issue as of writing
  • CoppinCoppin Member Posts: 2,601 ★★★★★
    Just had a disconnection lost of AB in war and a 50% health lost... Yay...
  • awesomesauceawesomesauce Member Posts: 774 ★★★
    Connection issues are absolutely terrible the last 5 days or so.
  • UnknownUnknown
    This content has been removed.
  • UnknownUnknown
    This content has been removed.
  • Roguefrogger13Roguefrogger13 Member Posts: 415 ★★
    edited June 2022
    What is going on with this game today? My entire Alliance is dying we can't even get through a single fight in the war. We worked so hard to get where we are and now it's lost. One of my players couldn't even log into to place his Defenders. He updated the game when it came out and he was waiting for me to give him updated Defenders because we changed up our defense and then he spent an hour trying to log into place them but couldn't. Now I can't even access my account. I haven't been able to log in for about 3 hours now and all I keep hearing is everybody's dying in all my battle groups and not because they're messing up in the fights. The game keeps crashing when you enter a fight when you're finishing a fight and in the middle of a fight. You can't even transition screens without having to restart the game.
  • Roguefrogger13Roguefrogger13 Member Posts: 415 ★★
    Kabam Valkyrie said:

    Hi there!

    Thank you for reporting this bug! To help track down the cause of the issue, would you mind filling out this information?

    Please include as much information from this template as possible with your report.

    Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.

    Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”

    Mobile Carrier: (Example AT&T) If your device uses cellular data, please include information about your data provider.

    Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both?

    Game Version Installed: To check which version of the game you have installed, go to the App Store or Play Store and confirm that you have the latest version installed which will show you the number. (Example, 17.1.5)

    Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.

    Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?

    Active Boosts: Are you using any boosts when you experience this issue?

    Description of the Issue: Please include a full and complete description of the problem you are experiencing with as much relevant detail as possible. Include how often it happens (once, sometimes or always) and how long you've been experiencing the issue.

    Screenshot or Video: If you are able to capture a screenshot or video that helps visually demonstrate the issue you are experiencing, please include it along with your report. More information on how to take a screenshot can be found here.

    Just some advice, remove this war from the war season
  • UnknownUnknown
    This content has been removed.
  • Shakti4allShakti4all Member Posts: 120 ★
    Team Kabam, can someone please provide an update. We know you might not have a fix right now, however, please acknowledge the issue
  • Ironside47Ironside47 Member Posts: 508 ★★★
    It's been truly horrific for the past week. I spend longer waiting than playing in arena.

    There's scheduled maintenance tonight, so maybe that will fix it, but I'm not optimistic.
  • Shakti4allShakti4all Member Posts: 120 ★
    Can Kabam please respond
  • Camby01Camby01 Member Posts: 572 ★★
    Kabam Valkyrie said:

    Hi there!

    Thank you for reporting this bug! To help track down the cause of the issue, would you mind filling out this information?

    Please include as much information from this template as possible with your report.

    Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.

    Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”

    Mobile Carrier: (Example AT&T) If your device uses cellular data, please include information about your data provider.

    Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both?

    Game Version Installed: To check which version of the game you have installed, go to the App Store or Play Store and confirm that you have the latest version installed which will show you the number. (Example, 17.1.5)

    Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.

    Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?

    Active Boosts: Are you using any boosts when you experience this issue?

    Description of the Issue: Please include a full and complete description of the problem you are experiencing with as much relevant detail as possible. Include how often it happens (once, sometimes or always) and how long you've been experiencing the issue.

    Screenshot or Video: If you are able to capture a screenshot or video that helps visually demonstrate the issue you are experiencing, please include it along with your report. More information on how to take a screenshot can be found here.

    It's not just me, but after years, and YEARS of canned responses, I believe the community would like fixes, not the same old mess month to month. Not the, we are investigating. Victory flag was raised on the carrier. War over! Yeah, not so much. Just can not wrap my head around how this company operates. Why I stopped spending money, that I would LOVE to throw to you. But tone deaf, ostriches.
  • Shakti4allShakti4all Member Posts: 120 ★
    Finally

  • Shakti4allShakti4all Member Posts: 120 ★
    Why can't Kabam just cancel AQ and AW until they fix what they broke with update
  • Camby01Camby01 Member Posts: 572 ★★
    Why can't the mods reply with anything other than a trope?
  • Shakti4allShakti4all Member Posts: 120 ★
    Was this ever fixed... not for me
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