Support suggestion

SharkShark Member Posts: 28
in Suggestions and Requests
I suggest that when opening a ticket or contacting support, they answer questions directly instead of sounding like robots that just copy and paste into a response that do not answer the question.

Comments

  • SungjSungj Member Posts: 2,113 ★★★★★
    As nice as that would be I don't think any company as big as kabam that take as many support tickets as they do are capable nor care enough to do this with all tickets especially right now since for every one real issue ticket right now there are probably 3 modd, spam, random complaint emails that kabam have no reason to actually respond to.
  • SharkShark Member Posts: 28
    Sungj wrote: »
    As nice as that would be I don't think any company as big as kabam that take as many support tickets as they do are capable nor care enough to do this with all tickets especially right now since for every one real issue ticket right now there are probably 3 modd, spam, random complaint emails that kabam have no reason to actually respond to.

    I understand that to a certain extent. Support just send a link to the FAQs page or the forums. That is trash. And for the moderators in the forums just close threads because forums are not the place to discuss it. "please contact support" is contradictory.
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