[iOS] Lag, Crashing and Performance Investigation

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Comments

  • Kevin110Kevin110 Posts: 65
    Currently the game is frustrating I have had to fight the same aq fights up to 3 times with half my health gone each time. Lose my streak in arena along with points. I’m afraid to do war because deaths hurt my team. PLEASE FIX this is costing me units glory and $ along with real frustration
    Thank you
  • JoseOkJoseOk Posts: 61
    JoseOk
    iPhone Max XS
    13.6.1
    Wifi , high speed
    28.0.2


    1) Arena is essentially unplayable above a certain threshold, 20 or so matches in , the opponents will not throw any specials. I can only win with power control , seems pretty unfair, a change from a couple months ago.

    2) Incursions are so glitchy i have to click the buffs 2 or 3 times to activate on each one. Also often having problems with opponents throwing specials, especially the bosses. Again, this wasn't like this a couple months ago.

    3) I'm having problems where if i hold down the block to parry or try to activate a heavy, my hero just stands there and gets pummeled. Im pressing the same way i always pressed.

  • MihaiVomirMihaiVomir Posts: 13
    In game I’d: MihaiVomir
    Device: IPhone 8+
    Device OS: 13.6
    Internet connection: WiFi
    Game Version: 28.0.2

    I purchased the Daily Cavalier Crystal and it showed no connection and I went out of the buying page and went back and hit BUY, again which it went as intended.
    I checked my account balance and it shows that it charged my twice for the same Daily Cavalier Crystal.

    Please see picture attached







  • GamerTGamerT Posts: 130
    Device: IPhone X
    IOS 13.6.1
    AT&T
    Happens on WIFI and Cellular
    Version 28.0.2
    Happens in all game modes with all champs

    Almost every time I am in a fight for more than 30 seconds, the game starts to lag so bad that I can’t block on time, hit them while the opponent is open, or throw specials. I can do all of those things but the reaction is delayed so much that it doesn’t end up working. This all started after the last update, and it never really lagged this bad before.
  • CJCUCJCU Posts: 10
    I’m having the same issues as GamerT (previous post)
    It’s never quite right. I notice it in Arena the most. It’s like the frame rate isn’t keeping up with the actual game. I have the same phone and ver.
  • iPhone
    AT&T
    WiFi and LTE
    Current update

    The game crashes and quits exiting me out of the App. I’m in AQ right now and it quit 4 times. So I have 2 heroes at 1/4 health, and a frustrated alliance with my currently out put.
    I ‘m Just reporting. I’m not demanding any action. However I can’t see playing or spending money on this app until some improvements are made

    Thanks for your time.
    Kevin
  • Paulverine27Paulverine27 Posts: 2
    In game name: Paulverine27
    iPhone 7
    Game keeps crashing when in incursions or monthly quest - have tried restarting 3/4 times but keeps happening - was fighting a Morningstar in room 2 (map 7) in incursions & trying to just complete normal mode of monthly quest to get units etc...
  • My in Game name is Eternal Warrior.
    I posted just above.
    I am crashing on just about every fight now. I sometimes crash just looking at the AW progress page, or even on the home page.
  • KoutavitoKoutavito Posts: 12
    @French2 I am having same issue with character dashing backwards in the middle of the combo. At first I thought it is my fault and accidentally swiping backwards as I tap the screen but since you have this maybe it is indeed an issue.
  • VinneVinne Posts: 9
    I’m having major problems with my iPhone 11 controllers R way out of place
  • FightingHornetFightingHornet Posts: 47
    In-game name: Fighting Hornet
    Device: iPhone X
    iOS: latest

    Over-heating causing lags.
  • JoseOkJoseOk Posts: 61
    edited August 2020
    Iphone Max XS

    Random heavies being thrown, dash forwards and backwards when i am attempting light or medium attack at odd times, block input not working, standing still and getting pummeled by opponent while pressing either to block or heavy . Still getting kicked out of incursions/aq and losing 50% of life. This game sucks now!
  • DaddriedaDaddrieda Posts: 956 ★★★
    In-Game Name: Daddrieda
    Device and Model: Iphone 6
    Device Operating System: IOS 12.4.8
    Cellular or WiFi: No difference as in both have the same problem.
    Game Version Installed:Version 28.1.0
    Game Mode: Story Quests, Event Quests, Arena, Alliance Quest and Alliance War.
    Description of the Issue: Issue are simple explanation that everything is lagging. i'm not gunning or anything! but seeing the game is optimized for Apple devices then i think there should somehow be a way to reduce tons of lags, freezing and so on. I really don't want to be forced to buy a brand new Apple device if the game team is able to improve the game optimization for iphone 6. Thank you for taking your time to read this.
  • DaddriedaDaddrieda Posts: 956 ★★★
    Kevin110 said:

    Currently the game is frustrating I have had to fight the same aq fights up to 3 times with half my health gone each time. Lose my streak in arena along with points. I’m afraid to do war because deaths hurt my team. PLEASE FIX this is costing me units glory and $ along with real frustration
    Thank you

    you need to use the template provided from the moderator Lyra at page 1 or else your post isn't much of an help. Just helping here.
  • VinneVinne Posts: 9
    This game is broke right now the controllers are out all over the place with my iPhone 11
  • Ronnyman889Ronnyman889 Posts: 152
    Unplayable lagging. Parry and evade is a lottery. Disconnects are more a rule than occasional. Happens all the time all over the place, way to go Kabam
  • In-game name: Fighting Hornet
    Device: iPhone X
    iOS: latest

    Over-heating causing lags.

    Dear KABAM,
    This issue become so annoying after this last update,
    just now, i played Epic Herald, only for like 15-20 minutes, and my phone became over heat, the game became lag like crazy, i had to restart the phone cool down for awhile, and logged back with 50% reduction of health pool :(.

    Please fix this up. Thanks
  • KaptainKaptain Posts: 47
    In-Game Name: Kaptain-Kaos
    Device and Model: iPhone 8+
    Device Operating System: iOS 13.6.1
    Cellular or WiFi: WiFi
    Game Version Installed: 28.1.0
    Game Mode: Alliance Quest, Alliance War, Event Quests, Arena,
    Description of the Issue: Game connection issues, sometimes the connection is restored and fight outcome is recorded. Other times the connection times out and half health is lost on the champ (AQ).
  • BlackTuranBlackTuran Posts: 510 ★★★
    My wife has been having a lot of issues with the game lately and is no longer able to log into her account without it crashing, I’m posting this for her

    In-Game Name: High Priestess
    Device and Model: iPhone 11
    Operating System: iOS 13.7
    We use the same WiFi connection, but only I am having the problem.
    Game version: latest version. Issues haven’t gotten this bad until this update.
    Issues: At the moment, I am unable to log into the game at all. I have been crashing on the loading screen since last night. I have also been crashing in the arena, and in quests. I have been trying to 100% act four, however, about 80% of the time it crashes either halfway through or at the end of the boss fight. When I log back in, it’s as if I never did the quest. At the end of every arena the game crashes and when I log back in, it’s once again as if I never did the battle. I never receive the rewards. Recently, I opened a four star hero crystal, as the character popped out, the game crashed. When I logged back in, my shards were at 0 and I never received the hero. Lastly, I often crash while upgrading champions but when I went back in, the iso and catalysts I used were gone but the champion never leveled up. I am very upset about this, I have tried deleting and re-installing, and many other tips from our alliance. I am also confused as to why I am experiencing this, but not my husband, as we are using the same connection. I truly love playing this game, but if these things keep happening ( and if I can no longer log in ) I will have to stop playing. Thank you for your time.
  • SkubalonSkubalon Posts: 22
    In-Game Name: Skubalon
    Device and Model: iPhone SE (2nd Gen)
    Device Operating System: iOS 13.6
    Cellular or WiFi: Both/Verizon
    Game Version Installed: Up-to-date game version
    Game Mode: Side Quest,Summoner Smackdown, Story Quests, Arenas, Monthly Quest
    Description of the Issue: Echoing much of what has been said above. Server issues every 2-3 fights regardless of mode, quitting out of the game and returning on a regular basis. Parries/blocks not registering, random dash forwards, random heavy attacks, combos ending one hit short, special attacks being blocked even though the timing of the final combo hit and the special attack were PERFECTLY timed. Fights (specifically Vision Arkus on 1.1 of the Uncollected Monthly Quest) won only to be sent back to fight the same character again.
  • In-Game Name: CWMacAttack
    Device and Model: iPhone XS
    Device Operating System: ios 13
    Cellular or WiFi: Both - consistently lagging on Wifi & ATT Cellular.
    Game Version Installed: 28.1
    Game Event Quests & Alliance Quest
    Description of the Issue: Approximately 36 hours of intermittent interruptions. Had a fight time out but was recovered in one of the Omega Boss Rush events. Various lags in AQ & in the new Event Quest. Thanks!
  • Ultra Red Boy
    Iphone XR
    i.OS 13.6.1
    mcoc 28.1.0
    wifi and cellular
    All game modes
    All wrong
  • Crimson8399Crimson8399 Posts: 441 ★★★
    Another day, another page of issues and no response
  • CristalmanCristalman Posts: 424 ★★★

    Another day, another page of issues and no response

    they don't care about players.
    The problems are the same till months but no answer, no evolution. It's worse after each upgrade.

    Overheating iphone, connexion issues, parry working sometime, sometime not, logs, sp button also not working several time.

  • I’ve sent tickets in with no actual solutions or reimbursement. Alliance stuff like war is really a kicker to the point where I’m asking why is playing worth it. I’m tired of WASTING resources when you’re servers crash. Heal up, hit fight and the server crashes at least one fight per war. This BUG needs to be resolved. And all we hear is we’re working on it. When???? We save our resources for wasting. The last ticket sent was MY fault for not resetting my game before a fight. When I just reset, boosted, healed...
  • JestuhJestuh Posts: 112
    Device and Version: iPhone SE 2020

    Device Operating System: iOS 13.6

    Mobile Carrier: (Example AT&T) Verizon

    Cellular or WiFi: Both. More often on WiFi tho.

    Game Version Installed: 28.1.0

    Game Mode: all

    Champions Affected: All

    Active Boosts: No

    Description of the Issue: Two issues.
    1. Frequent disconnects or drops of connection, especially when trying to load fights, I get the red WiFi signal with an exclamation point and the fight either doesn’t load, the game freezes and I have to close the app, or it takes a long time to load the fight. This has been happening for a while but got significantly worse with version 28 update

    2. For about the last 6 weeks, fights have been getting more unresponsive. Commands are going through, blocks are dropping and heavies are stopping while charging without my finger coming off the screen.
    Animations are not fully completing, such as enemies recovering from recoil when being punched. This results in enemies interrupting me mid combo, or blocking or parrying mid combo. It also results in medium attacks being intercepted or light punched out of a combo at point blank range or while mid combo.
    Blocks are mistimed and parry is not going activating as it has in the years prior. I have some video of this but without being able to see where my fingers are it’s not particularly useful. I’ll upload it later and reference this post when I do.
    This has been going on since the map 5 ai was changed to the map 6 ai (I’ve run both maps and this is definitely input/response lag and not a difference in challenge). But the issue has become significantly worse since the update to 28.0.
    It’s caused us to lose close wars and have to use items to compete Aq.
  • CJCUCJCU Posts: 10
    Jestuh said:

    Device and Version: iPhone SE 2020

    Device Operating System: iOS 13.6

    Mobile Carrier: (Example AT&T) Verizon

    Cellular or WiFi: Both. More often on WiFi tho.

    Game Version Installed: 28.1.0

    Game Mode: all

    Champions Affected: All

    Active Boosts: No

    Description of the Issue: Two issues.
    1. Frequent disconnects or drops of connection, especially when trying to load fights, I get the red WiFi signal with an exclamation point and the fight either doesn’t load, the game freezes and I have to close the app, or it takes a long time to load the fight. This has been happening for a while but got significantly worse with version 28 update

    2. For about the last 6 weeks, fights have been getting more unresponsive. Commands are going through, blocks are dropping and heavies are stopping while charging without my finger coming off the screen.
    Animations are not fully completing, such as enemies recovering from recoil when being punched. This results in enemies interrupting me mid combo, or blocking or parrying mid combo. It also results in medium attacks being intercepted or light punched out of a combo at point blank range or while mid combo.
    Blocks are mistimed and parry is not going activating as it has in the years prior. I have some video of this but without being able to see where my fingers are it’s not particularly useful. I’ll upload it later and reference this post when I do.
    This has been going on since the map 5 ai was changed to the map 6 ai (I’ve run both maps and this is definitely input/response lag and not a difference in challenge). But the issue has become significantly worse since the update to 28.0.
    It’s caused us to lose close wars and have to use items to compete Aq.

    This . And it’s getting worse.
  • ThecurlerThecurler Posts: 566 ★★★
    CJCU said:

    Jestuh said:

    Device and Version: iPhone SE 2020

    Device Operating System: iOS 13.6

    Mobile Carrier: (Example AT&T) Verizon

    Cellular or WiFi: Both. More often on WiFi tho.

    Game Version Installed: 28.1.0

    Game Mode: all

    Champions Affected: All

    Active Boosts: No

    Description of the Issue: Two issues.
    1. Frequent disconnects or drops of connection, especially when trying to load fights, I get the red WiFi signal with an exclamation point and the fight either doesn’t load, the game freezes and I have to close the app, or it takes a long time to load the fight. This has been happening for a while but got significantly worse with version 28 update

    2. For about the last 6 weeks, fights have been getting more unresponsive. Commands are going through, blocks are dropping and heavies are stopping while charging without my finger coming off the screen.
    Animations are not fully completing, such as enemies recovering from recoil when being punched. This results in enemies interrupting me mid combo, or blocking or parrying mid combo. It also results in medium attacks being intercepted or light punched out of a combo at point blank range or while mid combo.
    Blocks are mistimed and parry is not going activating as it has in the years prior. I have some video of this but without being able to see where my fingers are it’s not particularly useful. I’ll upload it later and reference this post when I do.
    This has been going on since the map 5 ai was changed to the map 6 ai (I’ve run both maps and this is definitely input/response lag and not a difference in challenge). But the issue has become significantly worse since the update to 28.0.
    It’s caused us to lose close wars and have to use items to compete Aq.

    This . And it’s getting worse.
    More or less same problems on iPad mini 5 (2019).
    Only using this device because of the mess the game is on my (better) Android device since 27.2.5.
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