Excessive load times over Mobile Network
Noble034
Member Posts: 87 ★
For the past month or so, playing MCoC has been a mission: a ridiculous, and unnecessary mission.
There have been abnormally long load times that occur when logging in to the game, moving in quests, purchasing items through the ingame store (glory, loyalty, etc), and just switching between screens in general (from menu, to AQ, to AW, etc).
These long load times are happening mostly over Mobile Network. Usually, WiFi is fine, but it does occur there now and then.
I have a Note 20 Ultra 5G (5g disabled, so I'm on the 4G LTE network), and these issues were happening before this phone, on my prior phone, the Note 10 plus.
My phones are all running the latest version of Android, and are all updated
The game is updated
All typical troubleshooting tips have been performed
This issue is NOT on my half, or on the half of many other summoners who have the same issue, and are complaining on these forums
Multiple summoners complain, and yet, nothing seems to be getting done in regards to these issues.
Respectfully, I demand to know if this is being looked into. There have been a bunch of maintenances and updates recently, and none have addressed or fixed these issues
Attached, I have uploaded a video to demonstrate the issue at hand. The video obtains the following;
- Speedtest to show healthy and stable connection via Tmobile Mobile Network
- Loading Star Wars: Galaxy of Heroes to demonstrate no issues loading said game
- Loading War Dragons to demonstrate no issues loading said game
- Finally, loading MCoC, to demonstrate issues logging in (takes nearly 2 minutes to login)
All three games listed above, are similar in the sense that they all need constant internet connections to start up/run.
Now, this is a clear demonstration that there's nothing wrong with my phone, or my internet connection. I urge this issue to be looked into, because it's really making the game unbearable to play.
https://youtu.be/k9zr_zjpJEw
There have been abnormally long load times that occur when logging in to the game, moving in quests, purchasing items through the ingame store (glory, loyalty, etc), and just switching between screens in general (from menu, to AQ, to AW, etc).
These long load times are happening mostly over Mobile Network. Usually, WiFi is fine, but it does occur there now and then.
I have a Note 20 Ultra 5G (5g disabled, so I'm on the 4G LTE network), and these issues were happening before this phone, on my prior phone, the Note 10 plus.
My phones are all running the latest version of Android, and are all updated
The game is updated
All typical troubleshooting tips have been performed
This issue is NOT on my half, or on the half of many other summoners who have the same issue, and are complaining on these forums
Multiple summoners complain, and yet, nothing seems to be getting done in regards to these issues.
Respectfully, I demand to know if this is being looked into. There have been a bunch of maintenances and updates recently, and none have addressed or fixed these issues
Attached, I have uploaded a video to demonstrate the issue at hand. The video obtains the following;
- Speedtest to show healthy and stable connection via Tmobile Mobile Network
- Loading Star Wars: Galaxy of Heroes to demonstrate no issues loading said game
- Loading War Dragons to demonstrate no issues loading said game
- Finally, loading MCoC, to demonstrate issues logging in (takes nearly 2 minutes to login)
All three games listed above, are similar in the sense that they all need constant internet connections to start up/run.
Now, this is a clear demonstration that there's nothing wrong with my phone, or my internet connection. I urge this issue to be looked into, because it's really making the game unbearable to play.
https://youtu.be/k9zr_zjpJEw 8
This discussion has been closed.
Comments
Using note8 with android 9, the load times on login for me.dont change if im on wifi, still incredibly long, but once in game wifi isnt too bad. I dont get load screen timeouts when fighting in aq at least.
[removed by Moderator]
https://forums.playcontestofchampions.com/en/discussion/226989/network-connection-issue-merged-thread/p18
I’m sure it’s not as simple as changing a line of code in the software which will suddenly make everything work for everyone, so immediate replies from them back to everyone who posts new threads about it won’t actually be shedding any new insights as to the problems.
- iOS Lag and Performance Issues Thread
- Android Lag and Performance Issues Thread
@Noble034, you mentioned that you've been experiencing these issues for about a month and you are using an Android device but a review of your recent posts suggests that you haven't shared any feedback in the thread for Android users. We've stated many times previously that we're always working to make improvements to the game in an effort to reduce the likelihood of things like these occurring. However, if you experience an issue and don't report it in the correct thread by sharing the information outlined in Bug Report Template, there's a good chance we won't be able to look into your specific concerns.
I'd also like to point out that these Forums are a place for community discussion, not one-to-one support. The purpose of the threads linked above is to allow us to gather everyone's reports in the same place. We aren't going to be acknowledging everyone's report, engaging in discussions with every player about any specific issues they may be having or providing regular updates on any issues we're currently investigating. We have a limited number of Moderators working here so that simply wouldn't be possible. However, we do have a large Support Team who are always ready to help! If you're experiencing an issue which you feel requires a direct response, I recommend reaching out to them by clicking HERE.