Rank up gems problem

I have 3 generic 5* rank up gems 3->4 (for champions released before end of 2017) and one 5* mystic rank up gem 3->4. I want to rank up my Morningstar. She was released October 12, 2017, so she fits all requirements for generic gem.
But I cannot use generic gem!!! Rank up window shows me only mystic gem. But I do not want to spend my mystic gem on Morningstar, I am waiting for Claire Voyant. If I use my mystic gem now, I will not be able to rank up Claire with generic gem. It is ridiculous!!!

I have only one question to Kabam: why, why why???? Why it was implemented in a such stupid way?? I have 3!! gems which can be used for champions released before end of 2017 but I cannot use them!!!

Comments

Berlad8

Just write to kabam's support and they will replace your rank up gems.
i had the same problem with blade and doc oc (both 2017 champions) and kabam's support helped me.

But i agree with you,they need to do something about this and give us the option to choose which rank up gem do we want to use.

O_Deadpool_O

Just write to kabam's support and they will replace your rank up gems.
i had the same problem with blade and doc oc (both 2017 champions) and kabam's support helped me.

But i agree with you,they need to do something about this and give us the option to choose which rank up gem do we want to use.

Thanks for the advice. I will write to support

World Eater

There's been so many threads about this over the past few months and people are saying that Kabam support is no longer assisting with these problems. If that's the case, Kabam should step up and fix this so we can choose what gem we want to use.

https://forums.playcontestofchampions.com/en/discussion/comment/1597218#Comment_1597218

https://forums.playcontestofchampions.com/en/discussion/comment/1610075#Comment_1610075

https://forums.playcontestofchampions.com/en/discussion/comment/1618874#Comment_1618874

https://forums.playcontestofchampions.com/en/discussion/comment/1586523#Comment_1586523

And here's a thread from December where a Kabam Mod is instructing someone to contact support about this
https://forums.playcontestofchampions.com/en/discussion/comment/1590679#Comment_1590679

Berlad8

@MikeHock kabam support helped me with this problem just a few days ago, so i don't know who are these people saying that kabam doesn't help with this problem anymore,but this is not true.

World Eater

@MikeHock kabam support helped me with this problem just a few days ago, so i don't know who are these people saying that kabam doesn't help with this problem anymore,but this is not true.

Im glad they helped you out. They helped me out in Nov, but other people will tell you their experience with Kabam Support not helping them with a rank up gem problem is certainly true. Your experience does not negate other peoples experience.

Raichu626

@MikeHock kabam support helped me with this problem just a few days ago, so i don't know who are these people saying that kabam doesn't help with this problem anymore,but this is not true.

I've seen several post on reddit (maybe here as well) where people showed Kabam Support answers, which were pretty clear about not helping out in these situations. It's not "not true", it's just that Kabam Support needs to quit their BS

Berlad8

@MikeHock kabam support helped me with this problem just a few days ago, so i don't know who are these people saying that kabam doesn't help with this problem anymore,but this is not true.

Im glad they helped you out. They helped me out in Nov, but other people will tell you their experience with Kabam Support not helping them with a rank up gem problem is certainly true. Your experience does not negate other peoples experience.

Ok,If this is the case then I guess I was lucky enough to get help from their support.
anyway,i think they should just give us the option to choose which rank up gem do we want to use instead of letting so much people to struggle with this issue.

Berlad8

@MikeHock kabam support helped me with this problem just a few days ago, so i don't know who are these people saying that kabam doesn't help with this problem anymore,but this is not true.

I've seen several post on reddit (maybe here as well) where people showed Kabam Support answers, which were pretty clear about not helping out in these situations. It's not "not true", it's just that Kabam Support needs to quit their BS

This is the email I received from their support

xLunatiXx

@MikeHock kabam support helped me with this problem just a few days ago, so i don't know who are these people saying that kabam doesn't help with this problem anymore,but this is not true.

I've seen several post on reddit (maybe here as well) where people showed Kabam Support answers, which were pretty clear about not helping out in these situations. It's not "not true", it's just that Kabam Support needs to quit their BS

This is the email I received from their support

Got the same recently for medusa and wolverine. Everything was fine.

Hendross

Support declined my request, insisting you must you the most restrictive gems first since I was overflowing with generics from variant 6.

DannyB01

Support declined my request, insisting you must you the most restrictive gems first since I was overflowing with generics from variant 6.

File another ticket, and include one of the emails above for good measure. You need to get an agent who isn't totally garbage and needs firing.

unknown

This content has been removed.

Berlad8

@MikeHock kabam support helped me with this problem just a few days ago, so i don't know who are these people saying that kabam doesn't help with this problem anymore,but this is not true.

Support didn’t helped me, I even posted screenshot of it and guess what instead of helping me resolve it Mods gave me a warning and deleted the screenshot from my message.

Good they helped you but stop calling other liars. There are tons of people who posted here where they didn’t get help from support

I didn't call anyone a liar, I just didn't knew that so many people don't get help from kabam support.