Ingjust Banning: Seeking Clarity and Fairness from Kabam
Yesterday morning, to my great surprise, I found myself banned from the game. Initially, I thought it was a bug as I have never violated Kabam's policies. Initially, I asked my alliance members if they were experiencing the same issue, and I discovered that this was something that happened only to me. Trying to understand the issue, I found out that according to Kabam, I had used third-party software. This is completely false, as mentioned earlier, I have never done anything like that.
I contacted technical support, and they informed me that the ban is for 7 days, and they cannot provide explanations because it would reveal their anti-cheat methods. This practice seems absurd to me; it's like the police arresting someone without providing any evidence, citing the need to keep their investigative methods secret.
I feel defamed by Kabam, as they are accusing me of misconduct without any basis. How is it possible that I am banned for 7 days without adequate explanation? As a player who financially contributes to the game, I expect fair and transparent treatment. I am seriously considering involving consumer associations to assert my rights. I hope that this issue can be resolved fairly and promptly.
