Lost my 5 star cristel due to net issue

Neeraj_prakash_1986Neeraj_prakash_1986 Member Posts: 1
in Bugs and Known Issues
I was opening my five star cristel due to net issue it was stuck then reconnected my phone but when i login i dine only one 5 star cristel was there i need know.

Comments

  • fchskmfchskm Member Posts: 166 ★
    Did you checked your 5* roster?
    When it happened to me, I got the Hulk sigs.
  • GuybrushGuybrush Member Posts: 3 ★
    That’s happened to ne either when server crashed. I claimed 15k shards from 6th anniversary then claimed two crystals I was opening the first one and the net crashed during the rotate animation If crystals so I wait but the net doesn’t go back. I close the app and after a while once I could connect again I had only one 5* crystal, no history in alliance and no new champs or signatures. I’ve open a ticket but I’m still waiting their investigation.
  • BelgorthBelgorth Member Posts: 3
    My four 5 star crystal have disappeared for this bug. Unfortunately my ticket was closed today because the problem was solved. But actualy nothing solved. I'm not hopeful about this issue...
  • GuybrushGuybrush Member Posts: 3 ★
    They close mine either. I'm so disappoint about this. I'll try to ask again, I think that's not fair.
  • Avocago65Avocago65 Member Posts: 47 ★
    I had this happen yesterday. Game froze and crashed, no new champ, no increased sigs, no iso in overflow. Still waiting for a response from Kabam support. Anyone else hear anything about it yet?
  • BelgorthBelgorth Member Posts: 3
    Today 9th day but i have nothing. Not my cyrstal nor an answer, just nothing. I'm sorry but you're very big disappointing Kabam support...
  • BelgorthBelgorth Member Posts: 3
    Kabam Support, we are wait any information about this bug. Our crystal have disappeared almost 3 weeks ago. But you're not doing anything about this. You can neither give any information nor solve the problem. How long will we wait for you to do anything?


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