Purchases not longer available!!!!????

Tg206Tg206 Member Posts: 20 ★
edited May 2021 in Bugs and Known Issues
Please help. can no longer access the shop (top right) in the game. I can't even look at the offers because I keep getting the message: "Purchases no longer available". Kabam Support only gives standard answers and does not help. what should I do?!
Post edited by Kabam Zibiit on

Comments

  • HoitadoHoitado Member Posts: 3,707 ★★★★★
    no*
  • TyphoonTyphoon Member Posts: 1,876 ★★★★★
    Tg206 said:

    Please help. can no longer access the shop (top right) in the game. I can't even look at the offers because I keep getting the message: "Purchases no longer available". Kabam Support only gives standard answers and does not help. what should I do?!

    Did you try restarting the game? Have you recently requested a refund through the Apple or Google Play stores?
  • Kabam BooKabam Boo Member Posts: 840 ★★★★★
    Thank you for reaching out. Please contact our Support team and they can look into your account directly. Click on Settings menu in the game > Support. It should take you through a series of FAQs. Just select the FAQ that best suit your issue and when you get to the last article, scroll down to the "Submit a Request" link and click on that. From there, go ahead and fill out the request form with your details and our Support team will get back to you as soon as they can! Thanks in advance for your cooperation.
  • UnknownUnknown
    This content has been removed.
  • Tg206Tg206 Member Posts: 20 ★
    Typhoon said:

    Tg206 said:

    Please help. can no longer access the shop (top right) in the game. I can't even look at the offers because I keep getting the message: "Purchases no longer available". Kabam Support only gives standard answers and does not help. what should I do?!

    Did you try restarting the game? Have you recently requested a refund through the Apple or Google Play stores?
    yes i did everything. but nothing helps. has been like this for two weeks now !!
  • AshKetchumAshKetchum Member Posts: 286 ★★


    yes i did everything. but nothing helps. has been like this for two weeks now !!

    Screenshot and show us? The only thing you can do is restart, Uninstaller and reinstall, and contact support how Kabam Boo said. Highly doubt the support team just says "Oh well. We can't help."
  • Tg206Tg206 Member Posts: 20 ★

  • DaddriedaDaddrieda Member Posts: 1,663 ★★★★
    And are you logged in with kabam ID on mcoc and are you logged in with your google playstore ID?
  • Tg206Tg206 Member Posts: 20 ★
    Kabam ID
  • Tg206Tg206 Member Posts: 20 ★
    or have I been banned from making purchases? but didn't do anything just bought a package ??? !!!
  • TyphoonTyphoon Member Posts: 1,876 ★★★★★
    Daddrieda said:

    And are you logged in with kabam ID on mcoc and are you logged in with your google playstore ID?

    I think he's onto something here. If you're not logged in to your Apple or Playstore ID, you probably can't purchase anything.
  • DaddriedaDaddrieda Member Posts: 1,663 ★★★★
    Tg206 said:

    or have I been banned from making purchases? but didn't do anything just bought a package ??? !!!

    Please follow the troubleshooting guide. Try to really log in with your kabam ID and also do try to log in with your playstore ID. You need to understand for the game to earn cash then you have to be logged in or else you won’t be able to see any purchases. Logging out from the playstore and then logging out from the game itself could behave like this as you are seeing right now not able to purchase anything.

    I haven’t had any issues with it as I’m always logged in with my KABAM ID and Apple ID and I would think it to be logical because how are the game supposed to earn some cash if it can’t detect you with your Apple/playstore ID?

    You purchase - money goes to Apple/playstore - they receive the money and take the cut from that money - they send the rest of the money to KABAM.
  • Tg206Tg206 Member Posts: 20 ★

  • DaddriedaDaddrieda Member Posts: 1,663 ★★★★
    Tg206 said:


    You are doing awesome! Now check if you are logged in at playstore? I wanna help you out here!
  • Tg206Tg206 Member Posts: 20 ★


    sorry is in German
  • DaddriedaDaddrieda Member Posts: 1,663 ★★★★
    edited May 2021
    Playstore on internet and playstore app is not the same thing. You need to log in the playstore app.
  • Tg206Tg206 Member Posts: 20 ★
    and how do I have to proceed now? kabam support have already written 3 times jnd always the same answer (see above) ???
  • DaddriedaDaddrieda Member Posts: 1,663 ★★★★
    Tg206 said:

    and how do I have to proceed now? kabam support have already written 3 times jnd always the same answer (see above) ???

    I wanna help you out here. You need to see if you are logged at PLAYSTORE APP. Not the internet.
  • Tg206Tg206 Member Posts: 20 ★
    I have apple 🤷🏻‍♂️
  • DaddriedaDaddrieda Member Posts: 1,663 ★★★★
    Tg206 said:

    I have apple 🤷🏻‍♂️

    How the **** are you so good at confusing everyone... stop screwing us around and get it together dude!
  • DaddriedaDaddrieda Member Posts: 1,663 ★★★★
    Man you’re stupid... obviously you have to be logged in with your APPLE ID at APPLE STORE or else you can’t see anything in the unit store... damn playing us around like a bunch of bird fool.
  • Tg206Tg206 Member Posts: 20 ★
    I am registered with Kabam id at the app store, apple id and play store. have the same payment methods and everything is as always. checked everything.
  • DaddriedaDaddrieda Member Posts: 1,663 ★★★★
    edited May 2021
    Well guess what? They don’t believe a cause you didn’t provide them any pictures that you are really logged in. Go back to the mail conversation or else this will never be resolved....
  • Tg206Tg206 Member Posts: 20 ★
    The funny thing is that on my second acc, where everything is the same, everything works in a reversible manner in terms of payment methods?
  • Tg206Tg206 Member Posts: 20 ★
    Daddrieda said:

    Well guess what? They don’t believe a cause you didn’t provide them any pictures that you are really logged in. Go back to the mail conversation or else this will never be resolved....

    come on i need help? I don't know that much about technology. that's my first acc and don't want to give up the game.

  • DaddriedaDaddrieda Member Posts: 1,663 ★★★★
    edited May 2021
    If you know the first APPLE ID that you downloaded the game from then it should be that one and then everything should be back to normal or else I don’t know than what to tell you to continue the support mail conversation. I play on different apple devices but yet I have all the unit store activated because all of them have the same APPLE ID.

    I even play on Samsung galaxy s6, but no issue there because I made sure to log in with playstore ID first and then download the game there so the playstore system can register it to open the unit store and then proceed to log in with KABAM ID on the game. No idea why yours is so damn troublesome. Just provide them the pictures and they can help you out more. They’re the “guy on the chair” with all that support technology at their side to help you out.
  • Tg206Tg206 Member Posts: 20 ★
    yes I am still logged in with the first apple ID as always. haven't changed anything and haven't renewed anything. I wrote kabam support again 6 days ago but have not received an answer so far. If support writes me all the pictures I will send to you. I can't do more than that
  • DaddriedaDaddrieda Member Posts: 1,663 ★★★★
    Oh no no no, I can’t help you at all... this is your devices and you are supposed to know by yourself where the issue is. I can’t help you no more, bruh.
  • Tg206Tg206 Member Posts: 20 ★
    Yes I know. just wanted to share it. I just didn't change and from one second to the other after buying a package (Peter Parker) I couldn't buy anything more. thank you for your effort
  • MmmjMmmj Member Posts: 1
    edited September 2022
    I'm having this same issue now. Did you ever get yours resolved? If so, what did they do to fix it?
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