Kabam support telling me the latest 5* shard deal is 200 shards per day

Can a mod please help me. I had trouble with the purchase of the 5* daily card. Got it resolved but I was shorted 1500 5* shards. Attached pic is the response when I pointed out they shorted me the shards. When I pointed out that their math is wrong they responded saying the deal is 200 shards daily for 30 days when the deal clearly said

250 shards a day. Mike or Adora can one of you help me sort this out?

Comments

KDawg88

Kabam support is ridiculously terrible.

Jimmy_Utah83

Rydertheblack

Support is by far, the useless customer support I had ever reached.

TheOneAndOnly

Dude, seriously!!!

Jimmy_Utah83

Basically I bought it and it didn’t show up in my in game account so I had to go through a process proving I bought it. Support put all the shards in my account b/c they can’t activate a daily card once the deal expires. I only got 7500 shards and these are the responses I get.

KDawg88

They can’t even do basic math. 250x30 = 7500.

Jimmy_Utah83

KDawg88 wrote: »

They can’t even do basic math. 250x30 = 7500.

Right then when I correct them they say well it’s only 200 shards per day.

KhanMedina

Clearly false advertising. Just notify whoever you use to purchase the item.

TheOneAndOnly

Jimmy_Utah83 wrote: »

KDawg88 wrote: »

They can’t even do basic math. 250x30 = 7500.

Right then when I correct them they say well it’s only 200 shards per day.

It's not a math issue, it is a cover up their mistake issue and complete lack of support. The complete lack of support (in there and in here) will destroy this game. Hope kabam mods are starting to polish up their resumes.

Thawnim

I'm sure it is a simple mistake and an easy fix. And it seems you have ample screenshot evidence now to pursue a refund if it is not corrected.

shchong2

Jimmy_Utah83 wrote: »

Can a mod please help me. I had trouble with the purchase of the 5* daily card. Got it resolved but I was shorted 1500 5* shards. Attached pic is the response when I pointed out they shorted me the shards. When I pointed out that their math is wrong they responded saying the deal is 200 shards daily for 30 days when the deal clearly said 250 shards a day. Mike or Adora can one of you help me sort this out?

I'm very sorry to hear that Kabam is NOT honoring your purchase to the exact amount!!!

The advert clearly stated 250, it is a crime for them to NOT honoring you on what you paid for. Can't believe this is actually happening.

Seriously to you my friend, and to EVERYONE else playing MCoC - We need to STOP paying Kabam - until they learn their lesson and learn to STOP being arrogant, and start improving their quality of support/service, and the quality in game

Once they improve significantly, I'm sure many of us will be happy to give them great support and start spending in-game again (like we used to do during the pre v12.0 era)

Let us all STOP spending till we see clear improvement on their end - time to LET OUR ACTION SPEAKS LOUDER THAN OUR WORDS!!!! ..... I can't do it alone, we all need to do it together!!!

ForumGuy

Thawnim wrote: »

I'm sure it is a simple mistake and an easy fix. And it seems you have ample screenshot evidence now to pursue a refund if it is not corrected.

It better be. Or else an outrage will start...for a bit.

420sam

ForumGuy wrote: »

Thawnim wrote: »

I'm sure it is a simple mistake and an easy fix. And it seems you have ample screenshot evidence now to pursue a refund if it is not corrected.

It better be. Or else an outrage will start...for a bit.

It's a clear case of false advertising (if it is not rectified). The Better Business Bureau would eat this one up. Wish OP had the guts to do it.

Kabam Miike

Let's all take a breath and calm down for a second. There's obviously been a mistake here, and it's definitely not due to any malicious intent. We don't need to jump to the pitchforks and torches right away with every little thing that may arise.

OP, I've talked to the Support Team and this agent was obviously misinformed. They're taking care of it right now! We're really sorry for the inconvenience and confusion this has caused, and am sorry for the frustration you must have felt.