Data Loss due to Account

MattH14_MattH14_ Member Posts: 8
in General Discussion
Hi,

My is playing on his iPad which is around 5 Year’s Old. When he starts the game he gets a message saying officially his device isn’t supported. He’s getting a new one for Christmas anyway. But when he started the game he didn’t create a log in. So I’m worried that his progress might be lost when we change devices.

Is there anything I can do?

I tried creating a kabam account for him but that starts him from scratch. And he has to log out in order to get his account back.

Any ideas for a way to save the data when we change to the new device?

Thanks in advance.

Comments

  • whaler213whaler213 Member Posts: 151 ★
    I don't have an apple product so don't quote me on this but it should be saved to that account so as long as you get another apple device it should connect that way. I would contact kabam support (or more likely apple to confirm this)
  • MarzGrooveMarzGroove Member Posts: 903 ★★★
    At the very least you should be able make a backup of the current iPad and then restore that backup to the new iPad.
  • MattH14_MattH14_ Member Posts: 8
    Yes he is backed up to my laptop. I am just worried that if the game is downloaded on the new device it will realise new serials numbers etc and start him afresh.
  • MrMax19MrMax19 Member Posts: 11 ★
    I believe if no Kabam account is created then it is linked to the Game Center which is tied to the Apple ID. With that being said, once you sign in with your Apple ID, it should pick up where you left off on the previous device. I’ve switched phones 3 times now and haven’t had any issues.
  • MattH14_MattH14_ Member Posts: 8
    Brilliant. Thank you. It is working with game centre as it shows achievements for in game bits.
  • TheremonTheremon Member Posts: 62 ★
    I'm linked to Gamecenter and Kabam and I can switch my account between iPhone 6S, iPad mini 4 and iPad mini 2 with no problem (except the mini 2 can barely play the game any more, too much lag with a level 60 account)
  • MattH14_MattH14_ Member Posts: 8
    Yea my sons is a mini 1. Going to get a mini 4 or a full size iPad.
  • MattH14_MattH14_ Member Posts: 8
    I play on my iPhone 7+ and it’s seemless.
  • Deadbyrd9Deadbyrd9 Member Posts: 3,469 ★★★★
    If it’s linked to game center which it should be you will be fine
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