"Purchase no longer available"

Drumz_24Drumz_24 Member Posts: 3
edited June 2022 in Suggestions and Requests
The store to buy units with real money says "purchase no longer available"and it has been like that for almost 2 weeks. I've tried uninstalling the game and then reinstalling, cleared the data history including the cache in my phones system, signing into my account on another device and making a purchase, reseted my phone multiple times and many other things but all of them don't seem to work as I am still unable to buy units. Please could you help me with this problem as I've been constantly trying to get in contact with KABAM properly regarding to their progress of fixing this bug.
Post edited by Kabam Porthos on

Comments

  • Texas_starTexas_star Member Posts: 7 ★
    What country you live. Where is your Provider registered?
  • Drumz_24Drumz_24 Member Posts: 3
    New Zealand

  • Drumz_24Drumz_24 Member Posts: 3
    New Zealand
    Texas_star said:

    What country you live. Where is your Provider registered?

    My Google play account country was in Australia if that has something to do with it, and since I'm currently living in New Zealand I can see why it may look fraudulent but I just want to know how to fix it properly.
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey @Drumz_24, I'm sorry to hear you're having trouble making an in-game purchase.

    If this issue is present in other apps, I recommend reaching out to Google's support team for assistance. However, if it's only occurring in MCoC and you haven't already, please try the troubleshooting steps below in an effort to resolve it.

    - Android Troubleshooting

    After performing those steps, please check if the issue has been resolved. If you're still unable to make a purchase, I recommend reaching out to our Support Team for further assistance. You can contact them by clicking HERE.
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