War load screen time out

AsmondenaAsmondena Member Posts: 166 ★
edited April 2022 in Bugs and Known Issues
Just lost 50% health and a death due to load screen time out!
This is extremely frustrating.

Comments

  • Kabam ValkyrieKabam Valkyrie Moderator Posts: 698
    Hi there!

    Thank you for reporting this bug! To help track down the cause of the issue, would you mind filling out this information?

    Please include as much information from this template as possible with your report.

    Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.

    Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”

    Mobile Carrier: (Example AT&T) If your device uses cellular data, please include information about your data provider.

    Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both?

    Game Version Installed: To check which version of the game you have installed, go to the App Store or Play Store and confirm that you have the latest version installed which will show you the number. (Example, 17.1.5)

    Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.

    Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?

    Active Boosts: Are you using any boosts when you experience this issue?

    Description of the Issue: Please include a full and complete description of the problem you are experiencing with as much relevant detail as possible. Include how often it happens (once, sometimes or always) and how long you've been experiencing the issue.

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  • Blake_ZerkerBlake_Zerker Member Posts: 130 ★
    I'd be happy to participate in this as well if still looking into this issue. It's a nuisance that everyone in my alliance has pretty much dealt with. Just gets stuck on loading screen forever. I have a Samsung s20 ultra. It's Verizon service but currently playing over wifi. I have it happen in different scenarios with different champions. This time it was with a 6* cosmic ghoat eider r3. Happens from time to time for months. Had a regular champion boost active (not war version). I have the current Valkerie version. Happens in other modes but most annoying in war cause of the penalties. I have video but honestly it's just the loading screen just spinning. No indication of connectivity issues as can sometime appear at the bottom right.
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