Nothing done in bugs so posting here

Swagsy14Swagsy14 Member Posts: 11 ★
edited April 2023 in Bugs and Known Issues
In-Game Name: Swagsy
Device and Model: iPhone 13
Device Operating System: (Example, iOS 11) Latest
Cellular or WiFi: Both
Game Version Installed: Latest
Game Mode: menu screen
Description of the Issue: Bought an in game offer. It said error occurred so went to buy it again. It then took me to App Store to confirm details. Upon returning to game it crashed and now every time I log in it loads up and Home Screen is just greyed/dimmed and no buttons can be pressed. Hard reset, phone on and off etc. doesn’t work. Even reinstalled the game to no avail. Please have a look! Thank you
Post edited by Kabam Jax on

Comments

  • FurrymoosenFurrymoosen Member Posts: 4,554 ★★★★★
    Did you submit a ticket to support or just post on the forums?
  • Swagsy14Swagsy14 Member Posts: 11 ★
    Submitted a ticket as well. Just frustrating during AW as now can’t help!
  • FurrymoosenFurrymoosen Member Posts: 4,554 ★★★★★
    edited April 2023
    You’ve gone through all the steps that would be recommended to start with, so my guess is that it’s trying to purchase the item each time you login or something along those lines and that’s what is causing the crash. Do you have a different device that you could use to install the game on and see if it works? If not, there could be the option to uninstall, log into the App Store with a different account, then reinstall and log back into your MCoC account and see if it is still tripping up. This would likely affect your ability to purchase for the time being, but at least you might be able to actually play.
  • Swagsy14Swagsy14 Member Posts: 11 ★
    It’s odd as I can see the ‘chat’ happening behind the grey screen, I can see I have notifications etc. but just can’t press anything ‘behind’ the grey filter if that makes sense?
    Have uninstalled etc. but don’t have another device - I’m sure they will be able to just ‘force’ it through somehow, just taking forever. Thanks for your response!
  • TyphoonTyphoon Member Posts: 1,861 ★★★★★
    Moved to bugs to die. RIP.
  • Swagsy14Swagsy14 Member Posts: 11 ★
    Yeah - here’s hoping something gets done! Ironically done in the process of spending money with them…
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