Server Outage Information - Discussion Thread

Hey All,

We've just posted an important update in regards to the information we have just received on the Server Outages. Please take a look at the announcement here, and ask your questions here!

Comments

Maat1985

But seriously we have missed.....
Lots of battlechips from arena
Lots of solo event rewards
possibly arena champs
Aq map crystals
Stuff like that askjng for rank down tickets as compensation is stupid....
Compensation is designed to replace wat was missed out on and a little icing on the top not something stupid like that.....
Compenstion should be something like
A bunch of map crystals
All milestone rewards from a 22hr event
All milestone rewards from 3 7hr events
100k battlechips
And maybe a few units
And half hour aq timers
And some aq revive and potion for lost health....

devsworld

Sud we start todays aq and wait untill the issue gets over???

hurricant

The post says youre trying to be transparent, but all your say is it's an issue with a partner. That doesn't explain anything at all.

Any specifics about what the issue is?

unknown

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Apex1212

I'll take the dollar crystal and will happily pay for it. Don't need nothing else maybe one rank down ticket so we can rank down that first 4* champ we had to rank up. That would be just. A rank down ticket and the ability to give you a dollar for the dollar crystal.

[Deleted User]

We're seeing a lot of questions so far about compensation, currently running events, and these are all valid concerns. One thing from our announcement post that I do need to re-emphasize is that we don't have specific details on any of this yet, but the team is actively discussing ALL of it.

Our first focus is to resolve the issues and assess the full impact - an assessment we won't be able to do until things are stable again. But once they are, that is where our attention must turn to. We understand the frustration and appreciate the patience you're all affording us as we work to sort it all out. We'll continue to update you when more info becomes available.

DukeZman

Just to consolidate the needed reimbursements on the player side to make things fair:
1.Consider refunding last AQ's alliance cost since many were unable to finish
2.Consider awarding AQ rewards based upon which Map your alliance ran (like for us - full Map5 completion rewards since we normally always 100% each day)
3.Consider some AQ potions since some spent potions to power through linked nodes due to down times making lane coordination impossible with everyone's schedules.
4.Consider arena boosts and recharge thingies (can't remember what they're called) since many peoples' grind got messed up.
5.Consider a small unit pack to replenish what was spent to make up for downtimes.

And ignore the silly calls for RDT and 4* and 5* crystals. Those things aren't necessary. We just need to be fairly reimbursed with items that match where we were disadvantaged by the outages.

Thanks. And I'm seriously rooting for you guys to get things fixed right. I do love this game.

DeathBringer77

This is the worst it’s ever been. Need some good compensation for this. Buy some damn servers with the millions and millions of dollars you guys make from this game.

Stara99

With all the problems it would good to see as a act of good faith extension on the weekly buffs etc. maybe extend them another week. 30 minute timers and something for all the donations people have lost in aq, items spent due to lost health etc. @Ad0ra_ @Kabam Miike

StarDarts_89

Losing out on millions of points in the Star Lord arena for this. Hopefully we get some serious compensation. Its more than fair

Adamdrt2006

hurricant wrote: »

The post says youre trying to be transparent, but all your say is it's an issue with a partner. That doesn't explain anything at all.

Any specifics about what the issue is?

Sounds like internet problems or something similar they cannot control

ss1100

Well... Guess... Thanks for updating the community...

Look forward to the game running smoothly again though...

On a tech side... Server overheating? Blow em with a fan mate..

Crot80

What happens to our expiring items that we bought for act5.4 ?????

@Kabam Miike

DukeZman

_kenching wrote: »

@Kabam Miike please consider extending or lowering the arena cut-offs many new players are grinding hard for Star-lord or trying to duped him.

hey you realize that the cutoffs aren't set by Kabam. They're set by player involvement. So Kabam has no control over how high a champ goes...technically all these outages should bring his cutoff lower because people don't have as much time to grind.

Apocalypse189

I'm fine with any outcome.. just want to see this game running at its peak again 😀

ThaTrooper666

Right when aq is about to finish! We won't be able to complete now. Can we get some compensation please?!

weapon_xtreme83

It doesn't look good when you read the announcement and realize it took them 3 whole days to figure out what the issue was.

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Hanzum

Save my items stash..... That is all

Toedegator

This is a really fun game and the community makes even more so. I’ve invested time and money on this product, like many others so as a paying customer, my satisfaction level is dropping quickly. Kabam is responsible for who they hire and while it stinks being in this situation, it’s ultimately Kabam’s fault. I know that sounds harsh but it’s the way it works. I have longtime veteran teammates quitting the game now because of the numerous issues today, this month, this year. Redundancy servers should prevent these kinds of issues, one would think. Please, for your customers, make the madness stop. - Concerned and Still Loyal...for now.

LaurSTN

At least can you tell us how long is taking this emergency mainenance?

Radonix

So what is the cause of the stability issues? Just curious.

unknown

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unknown

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Sumo33

I'm usually not one to request compensation but I this this may be a good time to give something back to the loyal players. I have played every day for over a year never any problems like this. I really just want to enjoy my game but been very difficult the last few days

Monk1

I don’t want over the top compensation... all I want is all my items that are expiring (20 refills I brought for 5.4 and a stack of revives) to be extended until 5.4 is release... even if that is a month I wanted my items to not expire
@Kabam Miike

mum_m2

Bajjsbwuqjw wrote: »

Show us 5.4 bosses

there's a chance you wont be able to see them until you'e entered the fight. you might see all "?"'s in the level select screen.

GecelerinYARGICI

resmen oyundan soğuttunuz biran önce düzeltilmeli artık.

Sc0ut1382

So coincidental that the servers just took a dump the day 5.4 cape out now our aq is messed up as well as our arena

unknown

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