AW points not counting towards Seasonal Leaderboard
Warlord_615
Member Posts: 14 ★
Hey Guys! I hope y'all are doing fine.
I am from an alliance name Mawrauders with tag TBÖ-E.We recently in war which ended up in us winning the war but we got no win rewards and no points were also added to our AW seasonal Leaderboard.Our history also didn't show that any war happened and it magically disappeared.I and few of my members sent many tickets to Kabam so they can solve our problems and rather wrote this in response.Where they acknowledge that yeah we they messed up and they changed our ratings and gave us war win rewards but still even then no points were added to our leaderboard score.There response was this:-
Greetings Summoner,
Thank you for contacting Kabam Support. I understand that you and your Alliance teammates encountered an issue where you were unable to see your recent match in the Alliance War.
There have been several players reporting the same issue, and I am happy to provide you with an update.
This issue was addressed yesterday and we adjusted your war rating up based on the average of your Alliance's Previous wins, we also sent the intended rewards to your account and these were the rewards:
300x 6-Star Hero Crystal Shards
3,000x 5-Star Hero Crystal Shards
34,300 Alliance Points
As u can see here they did gave us war win rewards of tier 9 but they didn't gave any 400k+ points which should be given to our alliance war leaderboard score and because of that we got demoted to Gold 3 from Gold 2.The 34k poimts here they mentioned were actually loyalty and not not AW points.I hope the support here can look into this and they could advice us what to do in this situation because this is effecting our whole alliance.I have also attached some file which shows that our history looks empty and the last war is 4 days ago which should be 1 day and the war we fought a couple days ago vanished.
I am from an alliance name Mawrauders with tag TBÖ-E.We recently in war which ended up in us winning the war but we got no win rewards and no points were also added to our AW seasonal Leaderboard.Our history also didn't show that any war happened and it magically disappeared.I and few of my members sent many tickets to Kabam so they can solve our problems and rather wrote this in response.Where they acknowledge that yeah we they messed up and they changed our ratings and gave us war win rewards but still even then no points were added to our leaderboard score.There response was this:-
Greetings Summoner,
Thank you for contacting Kabam Support. I understand that you and your Alliance teammates encountered an issue where you were unable to see your recent match in the Alliance War.
There have been several players reporting the same issue, and I am happy to provide you with an update.
This issue was addressed yesterday and we adjusted your war rating up based on the average of your Alliance's Previous wins, we also sent the intended rewards to your account and these were the rewards:
300x 6-Star Hero Crystal Shards
3,000x 5-Star Hero Crystal Shards
34,300 Alliance Points
As u can see here they did gave us war win rewards of tier 9 but they didn't gave any 400k+ points which should be given to our alliance war leaderboard score and because of that we got demoted to Gold 3 from Gold 2.The 34k poimts here they mentioned were actually loyalty and not not AW points.I hope the support here can look into this and they could advice us what to do in this situation because this is effecting our whole alliance.I have also attached some file which shows that our history looks empty and the last war is 4 days ago which should be 1 day and the war we fought a couple days ago vanished.
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